https://telconews.co.uk/story/8x8-launches-resolve-for-deskless-workforce-alerts TelcoNews UK en 2026-06-09T20:15:00+12:00 8x8 launches Resolve for deskless workforce alerts Unified Communications (UC), Disaster Recovery (DR), Contact Centre, Workforce Technology, Digital Transformation, Identity and Access Management (IAM), Risk & Compliance, Enterprise Resource Planning (ERP), Okta, Cloud Communications, Conversational AI, Emergency Communications, Active Directory, Resilience, Workday, Google Workspace, 8x8, Risk Management, Gartner, Incident management, Business Continuity, Analyst report 2026-06-09T20:15:05+12:00 https://telconews.co.uk/story/why-does-cx-and-uc-need-to-be-designed-together TelcoNews UK en 2026-06-09T19:30:00+12:00 Why does CX and UC need to be designed together? Unified Communications (UC), Productivity, Contact Centre, Digital Transformation, IT Department, Digital Strategy, Customer Experience (CX), Cloud Communications, Customer service, Gamma Communications, Agent Experience (AX), Customer Journey, Systems integration, Cloud migration, Call centre, Cloud telephony, Self-service, Employee Experience (EX), Business Transformation, Customer Support, Change Management, Experience Design, ROI, Opinion, Samantha Mooney 2026-06-09T19:30:05+12:00 https://telconews.co.uk/story/nexfibre-s-netomnia-deal-signals-uk-fibre-shake-up TelcoNews UK en 2026-06-08T19:45:00+12:00 nexfibre's Netomnia deal signals UK fibre shake-up Mergers and Acquisitions (M&A), Internet Service Provider (ISP), British Telecommunications (BT), Managed Service Provider (MSP), Ofcom, Cash flow, Digital Infrastructure, Digital Economy, Virgin Media O2, Digital divide 2026-06-08T19:45:05+12:00 https://telconews.co.uk/story/quietly-transforming-cx-without-replacing-humans TelcoNews UK en 2026-06-08T19:35:00+12:00 Quietly transforming CX without replacing humans Productivity, Contact Centre, Digital Transformation, Personalisation, Artificial Intelligence (AI), AI Ethics & Governance, Omnichannel, Augmented Intelligence, Customer Experience (CX), United Kingdom (UK), Cloud Communications, Customer service, Gamma Communications, Customer Satisfaction, Generative AI (GenAI), Customer Journey, Customer engagement, Automation, Call centre, Gamma, Customer Expectations, Gartner, Customer Loyalty, Amazon Web Services (AWS), ROI, Opinion, Analyst report, Richard Hall 2026-06-08T19:45:05+12:00 https://telconews.co.uk/story/centrica-names-chameleon-as-smart-meter-display-partner TelcoNews UK en 2026-06-06T03:10:00+12:00 Centrica names Chameleon as smart meter display partner Energy efficient, Internet of Things (IoT), Supply Chain, Digital services, Smart meter, United Kingdom (UK), Procurement, Customer engagement, Energy consumption, Chameleon Technology, Hong Kong, UK Government, France 2026-06-06T04:15:05+12:00 https://telconews.co.uk/story/ngmn-urges-simpler-6g-migration-with-mrss-baseline TelcoNews UK en 2026-06-04T20:35:00+12:00 NGMN urges simpler 6G migration with MRSS baseline British Telecommunications (BT), Supply Chain, 5G & Beyond, Radio access network (RAN), Capex, Mobile operators, 6G, Orange, China Mobile, Interoperability 2026-06-04T20:45:05+12:00 https://telconews.co.uk/story/lifeship-sphotonix-send-memory-crystal-into-deep-space TelcoNews UK en 2026-06-03T00:09:00+12:00 LifeShip & SPhotonix send memory crystal into deep space SPhotonix, Digital preservation, Data Storage, Moon, Photonics 2026-06-03T00:45:05+12:00 https://telconews.co.uk/story/nebula-global-services-appoints-scott-lynn-as-director TelcoNews UK en 2026-06-02T02:33:00+12:00 Nebula Global Services appoints Scott Lynn as Director Microsoft, IT Industry, Sustainability, Leadership, Managed Services, IT Department, ICT sector, Partner Programmes, Global expansion, Managed Service Provider (MSP), Market Growth, Telcos, Professional services, IT services, Digital Infrastructure, Service management, Vodafone, Managed IT, IBM, IT support, Job moves 2026-06-02T04:30:05+12:00 https://telconews.co.uk/story/spitfire-iot-revenue-surges-as-uk-customers-adopt-sims TelcoNews UK en 2026-06-02T01:10:00+12:00 Spitfire IoT revenue surges as UK customers adopt SIMs Virtual Private Networks (VPNs), Small Business (SMB), Wi-Fi (WiFi), Smart Cities, Managed Services, Manufacturing, Digital Transformation, ICT sector, Internet of Things (IoT), Electric vehicles (EVs), Wide Area Network (WAN), Cybersecurity, Telcos, Schools, Network Security, Teltonika, Private networks, Remote Access, Public Sector, Customer Feedback, Customer Experience (CX), United Kingdom (UK), Ethernet, IoT Security, Hospitality, Engineering, M2M, Hospitals, Industrial IoT (IIoT) 2026-06-02T02:00:19+12:00 https://telconews.co.uk/story/iot-analytics-flags-seven-telecom-trends-at-mwc-2026 TelcoNews UK en 2026-06-01T22:31:00+12:00 IoT Analytics flags seven telecom trends at MWC 2026 Energy efficient, Network Infrastructure, Internet of Things (IoT), Germany, Identity and Access Management (IAM), Cloud, Cybersecurity, Telcos, Edge AI, IoT Analytics, Network Security, Network Management, Radio access network (RAN), Encryption, Virtualization, Virtualisation, IoT Modules, 6G, Fleet Management, IoT Security, eSIM, Edge Computing, Mobile World Congress, Security, Industrial IoT (IIoT), Software-defined Networking (SDN), Analyst report 2026-06-01T23:30:05+12:00 https://telconews.co.uk/story/tollring-amity-win-awards-for-specialist-ai-tools TelcoNews UK en 2026-06-01T20:25:00+12:00 Tollring & Amity win awards for specialist AI tools Contact Centre, Taiwan, Global expansion, Europe (European), Australian, Artificial Intelligence (AI), AI Agents (Agentic AI), Business Intelligence (BI), Call Recording, Southeast Asia, Customer Experience (CX), United Kingdom (UK), Customer service, United States (US), Generative AI (GenAI), Singapore, India, Call centre, Thailand, Tollring 2026-06-01T20:30:05+12:00 https://telconews.co.uk/story/uk-consumers-shun-cold-calls-without-trust-signals TelcoNews UK en 2026-06-01T20:10:00+12:00 UK consumers shun cold calls without trust signals Contact Centre, Telcos, Ofcom, Customer Experience (CX), United Kingdom (UK), Customer engagement, Consumer Trust, Telemarketing, Digital Trust, Reputation management, Robocalls, Customer Support, MaxContact, Fraud prevention 2026-06-01T20:15:06+12:00 https://telconews.co.uk/story/space-solar-lonestar-to-host-data-modules-in-orbit TelcoNews UK en 2026-06-01T19:57:00+12:00 Space Solar & Lonestar to host data modules in orbit Data centers (DC), Partnerships, Digital services, Generative Engine Optimisation (GEO), Data Holdings, Data infrastructure, Solar power, Data Storage, Low Earth Orbit, Critical Infrastructure, Data sovereignty, Data resilience 2026-06-01T20:00:06+12:00 https://telconews.co.uk/story/meaningful-planet-wins-b-corp-status-with-91-4-score TelcoNews UK en 2026-05-30T03:05:00+12:00 Meaningful Planet wins B Corp status with 91.4 score Sustainability, Supply Chain, Telcos, Carbon emissions, Carbon footprint, B Corp, Corporate social responsibility (CSR), United Kingdom (UK), Customers, Digital Infrastructure, Professional Development (PD), Labour, Management platform, Bionic, Environmental, Social and Governance (ESG), Behavior, Fintech, Carbon Credits 2026-05-30T03:15:05+12:00 https://telconews.co.uk/story/mouser-warns-on-heatwave-risks-to-phones-chargers TelcoNews UK en 2026-05-30T03:03:00+12:00 Mouser warns on heatwave risks to phones & chargers Speakers, Supply Chain, Data Loss Prevention (DLP), Retail, Consumer tech, SmartPhones, Earbuds, United Kingdom (UK), Wireless headphones 2026-05-30T03:15:05+12:00 https://telconews.co.uk/story/gamma-pitches-cloud-voice-to-msps-to-boost-retention TelcoNews UK en 2026-05-29T19:30:00+12:00 Gamma pitches cloud voice to MSPs to boost retention Microsoft, Unified Communications (UC), Digital Transformation, Germany, Partner Programmes, Global expansion, Cloud, Managed Service Provider (MSP), Cybersecurity, Telcos, Digital services, Call Recording, Cisco, IT services, Channel marketing, Cloud Services, Customer Experience (CX), Cloud telephony, Microsoft Teams, Gamma, Customer retention, France, Operator Connect, Belgium, Service Provider 2026-05-29T20:30:07+12:00 https://telconews.co.uk/story/voice-as-a-modern-growth-lever-for-msps TelcoNews UK en 2026-05-28T19:30:00+12:00 Voice as a modern growth lever for MSPs Unified Communications (UC), Workplace, Small Business (SMB), IT service management (ITSM), Managed Services, Digital Transformation, Partner Programmes, Identity and Access Management (IAM), Risk & Compliance, Managed Service Provider (MSP), Telcos, Professional services, Call Recording, IT Automation, United Kingdom (UK), Gamma Communications, Service management, Cloud telephony, PSTN, Microsoft 365, Session Initiation Protocol (SIP), Microsoft Teams, Telecom, Customer retention, Professional Services Automation (PSA), Operator Connect, Connectivity, IT support, Opinion, Will Morey 2026-05-28T19:30:05+12:00 https://telconews.co.uk/story/tesco-mobile-completes-65-upgrades-across-greater-manchester TelcoNews UK en 2026-05-27T19:45:00+12:00 Tesco Mobile completes 65 upgrades across Greater Manchester Small Business (SMB), Smart Cities, 5G & Beyond, Cloud, Hybrid & Remote Work, Telcos, Retail, Cloud Services, Customer Experience (CX), United Kingdom (UK), Digital Infrastructure, Digital Economy, Contactless payments, Virgin Media O2, Hospitality, Manchester, Wireless Networks, Customer Expectations, Connectivity, Greater Manchester, Mobile data, Small cells 2026-05-27T19:45:05+12:00 https://telconews.co.uk/story/indigo-telecom-eyes-aqua-comms-newcastle-operations-centre TelcoNews UK en 2026-05-26T19:45:00+12:00 Indigo Telecom eyes Aqua Comms Newcastle operations centre Network Infrastructure, Managed Services, Hyperscale, Mergers and Acquisitions (M&A), Undersea cables, Global expansion, Telcos, Partnerships, Wales, United Kingdom (UK), Digital Infrastructure, EXA Infrastructure, United States (US), Service Assurance, Network monitoring, Data Traffic, Telecom, Critical Infrastructure, NOC 2026-05-26T23:15:05+12:00 https://telconews.co.uk/story/eu-funded-project-develops-camera-free-smart-glasses TelcoNews UK en 2026-05-22T20:29:00+12:00 EU-funded project develops camera-free smart glasses Semiconductors, Mixed Reality (MR), Research and Development (R&D), Germany, Industry 4.0, Data Privacy, Artificial Intelligence (AI), Consumer tech, Ergonomics, Denmark, Virtual Reality (VR), Machine learning (ML), Switzerland, Computer vision, User experience (UX), Data Protection, Smart Glasses, Netherlands, Extended Reality, Augmented Reality (AR), Belgium, Assistive Technology, Industrial IoT (IIoT), Spain, Photonics, European Union (EU) 2026-05-23T04:30:05+12:00 https://telconews.co.uk/story/zayo-europe-opens-genoa-pop-to-boost-mediterranean-links TelcoNews UK en 2026-05-22T20:15:00+12:00 Zayo Europe opens Genoa PoP to boost Mediterranean links Network Infrastructure, Undersea cables, Data centers (DC), Data centre interconnect (DCI), Telcos, Fibre, Digital Infrastructure, Frankfurt, Zayo, Cloud Connectivity, Low latency, Paris, PoP, Point of Presence 2026-05-22T20:15:05+12:00 https://telconews.co.uk/story/gcf-adds-interoperability-to-mission-critical-tests TelcoNews UK en 2026-05-22T19:59:00+12:00 GCF adds interoperability to mission critical tests 5G & Beyond, Digital services, Frequentis, LTE, Ericsson, Emergency Communications, Resilience, Rise, Critical Infrastructure, Interoperability, Security, Emergency services 2026-05-22T20:00:04+12:00 https://telconews.co.uk/story/uk-workers-widely-use-unapproved-tools-mitel-warns TelcoNews UK en 2026-05-22T19:31:00+12:00 UK workers widely use unapproved tools, Mitel warns Unified Communications (UC), Digital Transformation, Financial Services, Artificial Intelligence (AI), Hybrid & Remote Work, AI Ethics & Governance, Cybersecurity, Mitel, Public Sector, United Kingdom (UK), Cloud Communications, Modernisation, Shadow IT, Employee Experience (EX), Data Protection, Risk Management, Change Management 2026-05-22T19:45:06+12:00 https://telconews.co.uk/story/indigo-telecom-group-in-talks-to-buy-aqua-comms-noc TelcoNews UK en 2026-05-22T19:30:00+12:00 Indigo Telecom Group in talks to buy Aqua Comms NOC Outsourcing, Managed Services, Hyperscale, Mergers and Acquisitions (M&A), Undersea cables, Data centers (DC), Global expansion, Telcos, Wales, Network Management, United Kingdom (UK), Digital Infrastructure, EXA Infrastructure, Service Assurance, Carriers, Critical Infrastructure, NOC 2026-05-26T23:30:05+12:00 https://telconews.co.uk/story/gsa-sees-surge-in-satellite-to-cellphone-partnerships TelcoNews UK en 2026-05-21T19:55:00+12:00 GSA sees surge in satellite-to-cellphone partnerships Disaster Recovery (DR), Internet of Things (IoT), Public Internet, 5G & Beyond, Wireless broadband, Radio access network (RAN), Emergency Communications, GSA, M2M, Digital divide, Telecom, Digital Inclusion, Broadband infrastructure 2026-05-21T20:00:05+12:00