MaxContact stories
Most unsolicited business calls now go unanswered as branded caller ID and pre-call messages become key to winning trust, MaxContact found.
Many legitimate calls are being ignored as scam fears and opaque AI use erode trust in contact centres across the UK.
UK contact centres keep KPIs steady, but MaxContact warns a growing perception gap as frustrated customers switch providers in droves.
MaxContact Australia rebrands as Kaizn, expanding into independent CX and contact centre advisory across Australia and New Zealand.
MaxContact Australia has rebranded as Kaizn, shifting focus to independent CX and contact centre advisory across Australia and New Zealand.
A recent report reveals that criminals are increasingly employing artificial intelligence to enhance bank scams, making them harder to detect.
Locally based contact centres are good for the country and better for business, writes MaxContact director of operations for Australia Daniel Harding.
According to MaxContact's Australian operations director Daniel Harding, the aim is to offer a rich and integrated communications experience.
MaxContact is partnering with Avoira to integrate speech analytics software into its contact centre solution, enhancing customer experiences.
Is upgrading your contact centre on the agenda for 2021? Here are five common mistakes to avoid for a successful transformation.
The combination will help Australian telephony vendors and resellers make an easy and cost-effective transition to cloud telephony.
The appointment of CommsChannel enables it to extend the provision of sales, service and support for the range of MaxContact solutions.
Switching from traditional mail to an SMS document platform can save contact centres time and money, cutting costs by as much as AUD $275,000 monthly.
MaxContact, the specialist provider of contact centre solutions, discusses the role of the contact centre in the modern cloud environment.
Thomas Direct previously had a 120-seat contact centre, however it found that its legacy technology wasn't able to scale with the business.
Vet CX deploys MaxContact's cloud contact centre solution, reducing call costs by 35% and improving overall customer experience.
If you're considering an overhaul of your contact centre, a strategic approach and meticulous planning will help you get maximum return on your investment.
