AI to wipe out 49% of customer service jobs by 2030
about 1 hour agoRoutine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.
UK stories
Graphnet remote monitoring passes 2.2 million measures
The platform is now used across 16 NHS organisations as services expand heart failure, COPD and virtual ward monitoring into community care.
BT Business & Accenture to deploy AI across services
UK business and public-sector customers could see faster fault resolution as BT Business begins an AI overhaul of managed services with Accenture.
Millions overpay for sports broadband bundles after end
Out-of-contract households could be paying about GBP £422 a year too much after bundled sport, broadband and TV deals expire.
Aggreko urges data centres to review cooling plans
Rising heat and an El Niño warning are raising the odds of costly outages at data centres as ageing cooling systems come under strain.
Bath Digital Festival returns with 'What If?' theme
The three-day event is set to draw regional tech, creative and education figures as Bath seeks a bigger role in the South West digital economy.
ANS launches AI apprenticeship courses for managers
Employers get shorter routes to train managers for AI adoption, as the new courses target governance, strategy and workplace change.
Expert Opinions
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When 'good enough' cloud communications quietly becomes a risk
British firms could face costly disruption if they delay modernising communications before the PSTN switch-off on 31 January 2027.
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Vendor lock-in can turn cloud voice upgrades into costly transformation programmes, raising service risk and limiting control over future changes.
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CX is an outcome of the network beneath it
Customer experience fails when networks falter, with outages, latency and weak security now directly affecting trust and churn.
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AMD expands EPYC chips for edge, telco and storage workloads
The new single-socket range targets space- and power-constrained deployments, from 5G networks to store-level AI and cloud storage.
Infobip named Gartner CPaaS leader in 2026 ranking
The ranking strengthens Infobip's position with enterprise buyers as CPaaS vendors compete to bundle messaging, voice and AI tools.
TNS Global backs eSIM Go expansion into the UK MVNO market
Expansion into UK mobile services has gained fresh backing as TNS Global funds eSIM Go's push beyond travel eSIM into MVNOs.
Snom launches A350D Bluetooth headset for work calls
Workers in noisy offices will get clearer calls from a binaural headset built for speech, with noise reduction and multipoint Bluetooth.
Our Editorial Team
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Anthony Caruana
Interview Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
Damian Seeto
Gaming Contributor
Damian has been contributing for Techday since 2009 and is always available whenever a video game needs to be reviewed. Aside from being a big gamer, he is also one of biggest professional wrestling fans. Damian likes Star Wars, comic book movies and Metallica.
Darren Price
Consumer & Gaming Writer
Darren Price has been playing video games and messing with technology for 45 years. For the last fifteen years he’s been writing about games and tech, as well. He hates sport, but loves sports video games - which he puts down to a mixture of being annoyingly contrary and extremely lazy. Whilst he is completely tone deaf, he considers Rock Band to be his guilty pleasure. A geek from way back, Darren builds his own computers, collects comic books, owns several lightsabers and is a sucker for video-gaming merchandise.
David Shilovsky
Interview Editor
David joins TechDay from a primarly sports reporting background, but has a keen interest across all facets of technology, especially any Apple product, the latest in OLED televisions and gaming consoles. He brings significant editorial experience to the role, with various digital and print publications on his CV. In his spare time, David enjoys watching or playing sport, playing video games and checking out live music.
Donovan Jackson
Interview Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Jacques-Pierre (JP) Dumas
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With a background in media, JP is the definition of a tech nerd. After a stint as a journo, he's moved on to marketing but in his spare time, he still loves deep-diving into the best of tech, games, and films. You can chat to JP about anything from the latest console releases to supercomputer teraFLOPs and he'll be sure to have an opinion.
Analyst Insights
Industry research and analysis from leading firms.
Infobip named Gartner CPaaS leader in 2026 ranking
The ranking strengthens Infobip's position with enterprise buyers as CPaaS vendors compete to bundle messaging, voice and AI tools.
Today
Infobip study finds CX investment gap in global brands
Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.
Last week
Okta finds AI agent governance lags enterprise adoption
Most firms are deploying AI agents without proper oversight, leaving non-human identities exposed as security teams race to catch up.
This month
Extreme says Platform ONE cuts network costs by 32%
Adoption is rising as customers report faster fixes and lower running costs, with one college cutting troubleshooting time by 90%.
Last month