About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 2
UK excels in customer satisfaction & IT service delivery
Last week
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contact centre
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voip
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microsoft teams
Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.
IT modernisation spending to rise by 30% due to AI investment
Last week
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cloud services
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ai
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db
UK businesses are set to ramp up IT modernisation spending by nearly 30% in 2024, with a hefty focus placed on investing in artificial intelligence.
UK mid-sized firms voice concerns over cybersecurity threats
Last week
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digital transformation
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ai
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threat intelligence
Amid growing threats, 43% of UK's mid-sized firms remain worried about cybersecurity, fearing existing measures aren't robust enough.
Celonis dominates in Gartner's Process Mining Platforms report
Last week
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ai
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gartner
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mining
Celonis maintains market lead in the Process Mining Platforms sector for the second year running, excelling in vision and execution.
Sovos launches Indirect Tax Suite to tackle global tax complexity
Last week
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digital transformation
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tax
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insights
Sovos tackles the growing complexities of global tax compliance with its Indirect Tax Suite, enabling businesses to navigate differing tax laws.
Dootrix & Confused.com join forces to revamp mobile app
Last week
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microsoft
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cloud services
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microsoft azure
Microsoft Azure specialist Dootrix partners with Confused.com to overhaul its mobile insurance application, introducing a streamlined user experience.
Singapore's manufacturing sector most prone to cyber attacks
Last week
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ransomware
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ai
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singapore
Singapore's manufacturing industry outpaces financial services as the most targeted sector in cyber attacks, according to a 2024 Ensign InfoSecurity report.
Cranium unveils industry-first AI Exposure Management Solution
Last week
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ai security
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compliance
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threat intelligence
Cranium has launched the Cranium AI Exposure Management solution, an industry-first designed to safeguard internal and third-party AI systems.
Stack Overflow & Indeed launch job platform for developers
Last week
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ai
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developers
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job seekers
Stack Overflow and Indeed launch specialist job site for developers, aiming to connect highly skilled job seekers with relevant opportunities.
Fortinet's Q1 2024 results show 7% increase in total revenue
Last week
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firewall
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casb
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breach prevention
Fortinet releases strong Q1 2024 financial results with total revenues of US$1.35bn, a 7% increase YoY, underpinned by a significant 24% hike in service revenue.
Sonatype unveils system revolutionising open source code security
Last week
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cybersecurity
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source code
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sonatype
Sonatype pioneers a system that detects hidden security threats in open-source code, uncovering more than 4.5 million previously undetected vulnerabilities.
Alarming data reveals 32 million password attacks in 2023
Last week
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cybersecurity
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kaspersky
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passwords
Kaspersky's annual report reveals an alarming spike, with more than 32 million attempts by cybercriminals to crack passwords reported in 2023.
New Zealanders spent 22 million hours on hold in 2023
Last week
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ai
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nz
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servicenow
Kiwis wasted 22 million hours on hold for customer service in 2023, with standoffish service and high hold times causing 95% to shift their spending behaviour.
Diligent launches ERM dashboard for improved risk management
Last week
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bi
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big data
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saas
SaaS enterprise Diligent unveils Board Reporting for Enterprise Risk Management, a new ERM dashboard aimed to ease data interpretation.
Portkey.ai & F5 launch partnership for reliable AI apps deployment
Last week
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cloud services
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ai
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security
Portkey.ai and F5 collaborate to revolutionise the delivery and management of secure artificial intelligence applications.
Rise in cyber risks targeting third-party vulnerabilities
Last week
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ransomware
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cyber risk
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global economy
New report reveals a worrying concentration of cyber risks in just 15 vendors, underlining the global economy's vulnerability to third-party cyber threats.
Rocket Software's acquisition of OpenText's AMC division boosts modernisation scope
Last week
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opentext
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mainframe
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m&a
Rocket Software ramps up its modernisation capabilities with a $2.275bn acquisition of OpenText's AMC division.
Firms must embrace personalised learning for workforce development
This month
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lms
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micro-credentials
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partner programmes
Personalised learning is being recognised as vital for modern workplaces, addressing diverse employee needs and facilitating engagement.
Broadband Forum boosts 5G developments for converged services
This month
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cloud services
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broadband
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5g
Broadband Forum pioneers 5G advancements for the convergence of wireless and wireline networks, enhancing network resilience and applications.
Peckham's digital skills boost for black & ethnic minorities
This month
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digital transformation
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web development
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ai
The Institute of Coding, UAL, UK Black Tech, and the London Borough of Southwark unite to advance digital training for minority communities.
NCSC warns of rising cyber threats to UK from Russia
This month
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ncsc
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network visibility
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industrial control systems
UK's National Cyber Security Centre warns of escalating threats to critical infrastructure from Russian state-aligned actors.
Wix e-commerce tops as fastest CMS, Magento lags behind
This month
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ecm
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martech
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cms
Indago Digital's new study reveals substantial disparities in site loading speed among leading content management systems.
adesso outlines ambitious expansion plans for the UK
This month
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digital transformation
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project management
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ai
German IT giant adesso targets UK market expansion following substantial growth, appointing industry veteran Libero Raspa to lead operations.
Epicor boosts AI capabilities with Smart Software acquisition
This month
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ml
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erp
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ai
Epicor has acquired AI-focused inventory planning pioneer, Smart Software, advancing their delivery of AI-integrated ERP solutions.