Onecom updates Vox with deepfake detection & transcripts

Onecom Technology Group has launched an updated version of its Vox voice platform, combining deepfake call detection with identity verification, recording and transcription.

The rebuilt platform includes real-time alerts when it detects synthetic speech during a live call, alongside voice fingerprinting to identify known callers. Vox is now available to Onecom customers.

Delivered through SIP trunk internet voice technology, the product uses a large language model developed in-house. It is designed to work across different platforms, including Onecom's Wave service, Zoom, Five9 and Microsoft Teams.

Onecom has positioned the update around two areas: call security and call analysis. Alongside detecting suspected deepfake audio and confirming caller identity through voice biometrics, the platform records calls, generates transcripts and summaries, and analyses records for operational and sales insights.

Onecom says this information can help businesses identify missed sales opportunities and spot emerging customer trends. Each feature is licensed monthly and managed through a customer portal.

Product range

Vox Record is included in the base licence and stores calls for 12, 36, 60 or 84 months. It includes stereo playback and an audit trail showing who played or downloaded each recording.

Other modules include Vox Insights for transcription and AI-generated call summaries, Vox Protect for deepfake detection, Vox Verify for voice biometric identity checks, and Vox Live for live call transcription. The line-up also includes Vox vPhishing, which simulates cloned-voice calls to test how staff respond.

The platform also works with Halo Communicate, Onecom's AI voice product for digital workers such as virtual receptionists. Vox is platform-agnostic, allowing it to be used across a range of business calling environments.

Security focus

The update comes as businesses face growing concern about fraud involving synthetic voices and impersonation in phone calls. Communications and cyber security vendors have been adding voice authentication and detection tools as generative AI systems make convincing cloned speech more accessible.

Vox is hosted in the UK on Google Cloud. The service is covered by ISO 27001, ISO 22301 and Cyber Essentials, and operates under a monthly measured high-availability service level agreement.

Aaron Brown outlined the company's reasoning for the redesign.

"As voice fraud becomes more sophisticated, we wanted to give businesses practical tools to detect threats while also helping them get more value from every customer conversation. Through a system that learns from calls, businesses get intelligence they can act on to improve productivity.

"Vox brings these features together with world-class SIP services, recording, transcription and summarising services through one platform, eliminating the complexity of managing multiple services.

"Our in-house teams have spent countless hours researching, developing and fine-tuning this technology, combining their AI expertise with Onecom's two decades of experience in business communications technology to produce a platform that not only protects businesses but helps them grow," said Aaron Brown, Chief Executive Officer, Onecom Technology Group.

Onecom describes itself as the UK's largest independent provider of business communications and IT services. It says it serves more than 65,000 businesses from 11 locations across the UK.