Analyst report stories - Page 144

A Genesys report reveals 87% of APAC SMBs plan to shift to the cloud within five years to optimise the customer journey and tackle legacy challenges.

IPaaS and hybrid integration platform (HIP) providers are gaining recognition as strategic elements of digital transformation.

The platform-as-a-service (PaaS) market is entering an interesting period with no vendors holding any real dominance over the market.

Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.

Gartner's Mark Raskino debates whether it could be the end of the term 'IT', with future dictionaries noting it as an ancient term.

Thai businesses are embracing hybrid cloud to avoid vendor lock-in, as digital transformation drives up to USD $72 billion in IT spending by 2022, IDC reports.

IBM’s USD $34 billion deal to acquire Red Hat aims to boost its hybrid cloud strategy, potentially transforming how businesses manage their cloud environments.

Gartner's Craig Roth shares the results of a survey that reveals what employers and employees believe the impact of AI on jobs will be.

The development of edge technology and the rise of big data have brought many opportunities for data infrastructure companies to the fore.

The term ‘digital twin’ may sound foreign to some, but Gartner says it is rapidly becoming established among modern organisations.

Data is the fuel for the modern world, and analytics the engine. Gartner has compiled the top 10 trends to watch this year.

OVH CEO Michel Paulin explains the benefits of a multi-cloud approach to an organisations digitalisation and what to consider before implementation.

The CDO title is declining, 35% of us will be working with bots, the Net Promoter Score will be key to success, and more.

IT and business leaders must separate reality from myths about AI, Gartner says. Five common misconceptions have been identified.

By 2022, 70% of firms using biometric authentication for workforce access will do so via smartphone apps, up from fewer than 5% in 2018, Gartner predicts.

New IDC forecast expects the Internet of Things spending in Asia/Pacific excluding Japan to reach US$381.8 Billion by 2022.

Gartner names ExtraHop a leader in its NPMD Magic Quadrant, recognising its strength in IT ops, real-time threat detection, and machine learning capabilities.

IDC predicts that worldwide storage capacity will double to 11.7 zettabytes by 2023, with enterprises managing the majority of storage.

Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.

The CDO title is declining, 40% of us will be working with bots, the Net Promoter Score will be key to success, and more.