Australian stories
Global happiness fell nearly 10 points to 58% in 2025, but AI-driven customer service satisfaction rose 5 points to 41%, says NiCE's report.
Amplitude launches AI Agents to automate product development tasks, boosting efficiency and improving digital product growth across organisations.
Rugby Australia will use Tixserve's digital-only ticketing for the 2025 British and Irish Lions Tour, enhancing fan experience with secure, app-based tickets.
Evergreen marks its 100th managed IT services acquisition with Australia's REDD, surpassing $1 billion revenue, while expanding globally.
Ignition is developing an AI tool to help service businesses set smarter prices using real billing data, aiming to boost confidence and optimise revenues.
Cybersecurity leaders in APAC must blend technical skills with business insight to align cyber risks with enterprise goals, says Check Point's Jayant Dave.
NEXTDC will invest AUD $2 billion in the M4 AI campus at Melbourne's Fishermans Bend, creating a hub for sovereign AI, defence, and advanced technology workloads.
CIOs resist SAP's S/4HANA upgrade deadline, citing high costs and risks, while exploring third-party support and innovation beyond the vendor's roadmap.
Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.
Diligent has enhanced its Entities software with AI tools for smarter governance, integrating features like AI report generation and Microsoft Teams access.
Acronis appoints Terry Christie and Pete Bouris to lead ANZ growth, boosting cybersecurity platform adoption amid rapid market expansion and rising demand.
Cochlear debuts Nucleus Nexa, a smart cochlear implant with upgradeable firmware and internal memory, enhancing hearing for Australians with hearing loss.
Despite instant messaging growth, 48% of IT leaders say email remains the top channel for vital business communications worldwide.
CloudTech Group raises AUD $14 million, largely in Bitcoin and USDT, to launch institutional digital asset custody and expand its blockchain platform.
Central Coast Council used a remote-controlled vehicle with LiDAR and 360° CCTV to scan a 640m sewer stretch, enhancing safety and efficiency in inspections.
Seventy-two per cent of Australian employers have hired skilled migrants recently, reflecting ongoing reliance on overseas talent to address local skill shortages.
Australian universities and tech firms are partnering on immersive internships to bridge the 1.3 million tech skills gap by 2030 and boost job readiness.
Sydney-based True Alliance partners with Celonis and TEC150 to revamp procurement, boosting compliance and controls using Celonis' Process Intelligence platform.
Australian marketers are boosting budgets for commerce media, which now makes up 30% of spend as brands shift to personalised, integrated shopping experiences.
RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.