TelcoNews UK - Telecommunications news for ICT decision-makers

Automation stories - Page 26

Tata comms

Tata Communications unveils AI-ready multi-cloud suite

Tue, 3rd Feb 2026
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firewalls
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network infrastructure
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hybrid cloud
Tata Communications has rolled out an AI-ready multi-cloud suite to help APAC enterprises scale hybrid AI with integrated network, edge and visibility.
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Genspark expands AI call agent globally with Twilio

Tue, 3rd Feb 2026
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cx
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martech
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risk & compliance
Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.
Sf office ai guardrails collaboration staff redeployment scene

Salesforce disputes reports it cut 4,000 roles over AI

Tue, 3rd Feb 2026
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crm
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devops
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digital transformation
Salesforce denies axing 4,000 jobs for AI as critics question Agentforce reliability and the need for hard-coded fallbacks in workflows.
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Hubtel urges agile Cyber Bill to tackle rising AI threats

Mon, 2nd Feb 2026
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data protection
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digital transformation
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phishing
West Midlands tech firm Hubtel urges ministers to make the new Cyber Bill agile enough to counter rapidly evolving AI-driven cyber threats.
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Data privacy urged as strategic board issue in AI era

Mon, 2nd Feb 2026
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firewalls
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data protection
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data analytics
Cybersecurity leaders warn boards must treat data privacy as a strategic imperative as AI drives explosive growth in personal data use.
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AI outpaces data privacy, exposing governance gaps

Mon, 2nd Feb 2026
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storage
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data protection
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hybrid cloud
AI investment is surging faster than data privacy and board oversight, leaving storage gaps and weak access controls to fuel rising risk.
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Delivery Group lands GBP £45m boost for eCommerce push

Fri, 30th Jan 2026
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supply chain
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e-commerce
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smb
Delivery Group secures GBP £45m hybrid refinancing from Investec to fuel eCommerce network expansion and operational investment plans.
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UK firms urged to co-create with China, not just export

Fri, 30th Jan 2026
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robots
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manufacturing
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risk & compliance
UK firms told to embed in China as co-creators, not just exporters, with visa-free travel urged to unlock high-tech industrial ties.
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Ataccama named Leader in Forrester Wave for data quality

Fri, 30th Jan 2026
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data analytics
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martech
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partner programmes
Ataccama named Leader in Forrester's 2026 Data Quality Wave, earning top Strategy score for its AI-first, end-to-end data trust platform.
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Dynatrace unveils agentic AI push with new platform tools

Fri, 30th Jan 2026
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devops
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hybrid cloud
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digital transformation
Dynatrace launches Intelligence platform with agentic AI, deeper cloud hooks and next-gen RUM to tackle escalating data and ops complexity.
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AI budgets shielded as enterprises chase orchestration

Fri, 30th Jan 2026
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digital transformation
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hcm
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it automation
Enterprises ringfence AI spend as core infrastructure, racing from pilots to orchestrated, governed systems despite economic headwinds.
Contact centre agents mixed emotions under looming ai automation

Contact centres report rising morale but AI doubts grow

Fri, 30th Jan 2026
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uc
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digital transformation
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cx
Contact centre staff report rising morale and stronger support, yet many remain uneasy and undertrained as AI tools spread through their work.
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Mitsubishi Electric seals USD $1bn Nozomi Networks deal

Fri, 30th Jan 2026
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ransomware
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manufacturing
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iot security
Mitsubishi Electric completes USD $1bn purchase of OT and IoT security specialist Nozomi Networks, which will continue to run independently.
Shadowy hacker dark office red warnings world map cyber attacks

AI-fuelled cyber attacks surge 70%, Check Point warns

Fri, 30th Jan 2026
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saas
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firewalls
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data protection
AI-driven hacking has pushed weekly cyber attacks up 70% since 2023, with Check Point warning campaigns are faster, broader and harder to stop.
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Aeris tops 100 million devices on IoT platform after deal

Fri, 30th Jan 2026
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uc
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data protection
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digital transformation
Aeris surpasses 100 million devices on its IoT platform after Ericsson asset deal, far outpacing global cellular IoT growth rates.
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Wipro unveils unified AI-led enterprise functions model

Fri, 30th Jan 2026
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data analytics
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digital transformation
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cx
Wipro launches a unified AI-led model to fuse consulting, transformation and operations across people, finance, supply chain and customer work.
Hr finance office ai payroll tools regulation tension documents

Regulation delays payroll projects but AI tools beckon

Thu, 29th Jan 2026
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digital transformation
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fintech
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hcm
Regulatory uncertainty stalls most payroll projects, yet leaders eye AI tools to cut compliance strain and sharpen workforce planning.
Us vs uk ai office team size comparison modern corporate scene

SMEs step up AI adoption as US pulls ahead of the UK

Thu, 29th Jan 2026
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digital transformation
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ai
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hybrid & remote work
SMEs prioritise AI and face-to-face meetings, but US firms outpace UK peers on dedicated staff and appetite for external AI advice.
Tangled multichannel customer journey frustration overflowing data

A CX Measurement Gap That Has Been Circling for Years

Thu, 29th Jan 2026
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cx
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martech
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omnichannel
CX leaders are drowning in data yet missing early friction, as outdated metrics fail to reveal hidden effort across complex journeys.
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Leonard Cheshire launches AI Academy with Multiverse

Thu, 29th Jan 2026
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digital transformation
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hcm
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risk & compliance
Leonard Cheshire teams up with Multiverse on an AI Academy to streamline admin, freeing frontline staff to focus more on hands-on care.