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CMap launches Chat AI tool for professional services
Software-as-a-Service

CMap launches Chat AI tool for professional services

Professional services firms can now query their own data in plain English, with early users already checking cash flow, staffing and overdue invoices.

By Sean Mitchell • 4 min read • Fri, 10th Jul 2026
Utilities & telecoms firms face widespread payment woes
Fintech

Utilities & telecoms firms face widespread payment woes

Payment disruptions are worsening customer experience at utilities and telecoms firms, with 99% of respondents reporting some form of issue.

By Mark Tarre • 3 min read • Fri, 10th Jul 2026

Global Stories

Billing stories

Project firms back profit rise as CFO role expands
Digital Transformation

Project firms back profit rise as CFO role expands

Project-based firms are betting on tighter financial controls and AI to lift margins, even as most still lack integrated systems.

By Karen Joy Bacudo • 4 min read • Last month
Study finds companies lose 26% of time to wasted effort
Customer Relationship Management

Study finds companies lose 26% of time to wasted effort

Businesses could claw back hours and profit, with a study finding 26% of working time is lost to handoffs, switching and admin.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Assistly adds revenue operations module for senior care
Software-as-a-Service

Assistly adds revenue operations module for senior care

Senior care operators can now see billing, staffing and occupancy in one system, after Assistly tied revenue data to its platform.

By Karen Joy Bacudo • 4 min read • Last month
Gorilla flags margin confidence gap in European energy
Data Analytics

Gorilla flags margin confidence gap in European energy

Delayed reconciliations and siloed teams are leaving European energy retailers exposed, with most executives saying up to 10% of revenue is at risk.

By Sofiah Nichole Salivio • 4 min read • Last month
Payabli launches Amigo AI suite for embedded payments
Software-as-a-Service

Payabli launches Amigo AI suite for embedded payments

Software platforms using embedded payments can now query live transaction data in plain English as Payabli adds AI tools to reduce manual ops.

By Karen Joy Bacudo • 4 min read • Last month
RecVue launches AI-native Revenue Operating System
Software-as-a-Service

RecVue launches AI-native Revenue Operating System

Finance teams may get faster cash collection and fewer billing disputes as RecVue adds more than 50 AI agents to its Revenue Operating System.

By Karen Joy Bacudo • 4 min read • Thu, 23rd Jul 2026
Why Customer 360 initiatives fail to deliver ROI
Customer Relationship Management

Why Customer 360 initiatives fail to deliver ROI

Poor data quality, not platform failure, is usually why Customer 360 programmes miss expected returns and erode trust across teams.

By Edmund Ng • 6 min read • Fri, 10th Jul 2026
Google opens Marketplace path for AI agents in Gemini
Software-as-a-Service

Google opens Marketplace path for AI agents in Gemini

Enterprises can now buy and register third-party AI agents through Google Cloud Marketplace for use inside Gemini Enterprise.

By Mark Tarre • 4 min read • Wed, 8th Jul 2026
Google Cloud adds Claude Apps Gateway for enterprises
DevOps

Google Cloud adds Claude Apps Gateway for enterprises

The self-hosted gateway gives firms central control over sign-ins, access and costs as Claude Code roll-outs move beyond small developer teams.

By Mark Tarre • 4 min read • Thu, 2nd Jul 2026
Gorilla joins AWS ISV Accelerate to boost energy tools
Software-as-a-Service

Gorilla joins AWS ISV Accelerate to boost energy tools

Energy retailers could gain faster deployments and simpler AWS Marketplace purchasing as Gorilla deepens ties with Amazon Web Services.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 30th Jun 2026

Stories from Other Regions

Billing stories

Current picks Aiwyn for network-wide platform overhaul
Software-as-a-Service

Current picks Aiwyn for network-wide platform overhaul

The overhaul could standardise systems across nearly 30 partner firms, giving Current better data, billing control and faster client onboarding.

By Karen Joy Bacudo • 4 min read • Last month
Servicely says AI cuts finance billing time by 92%
Software-as-a-Service

Servicely says AI cuts finance billing time by 92%

Back-office billing is emerging as an early AI win for finance teams, with one Servicely customer cutting invoice prep time by 92%.

By Karen Joy Bacudo • 4 min read • Thu, 30th Jul 2026
The Hidden Cost of Bad Contact Data for Australian Finance Teams
Customer Relationship Management

The Hidden Cost of Bad Contact Data for Australian Finance Teams

Bad contact data is costing large Australian organisations hundreds of thousands of dollars a year through delayed payments, fraud risk and wasted spend.

By Edmund Ng • 5 min read • Tue, 7th Jul 2026
Superloop launches broadband PriceLock for customers
Network Infrastructure

Superloop launches broadband PriceLock for customers

Households may get relief from broadband bill rises as eligible Superloop users can fix plan prices and speeds for two years for AUD $25.

By Mark Tarre • 4 min read • Mon, 6th Jul 2026
Cargofy raises USD $11 million for AI freight agents
Software-as-a-Service

Cargofy raises USD $11 million for AI freight agents

Logistics firms could cut staffing and operating costs as the startup uses the new funding to expand AI agents into billing, compliance and dispatch.

By Mark Tarre • 3 min read • Wed, 24th Jun 2026