Billing Stories

UK Stories

Billing stories

CMap launches Chat AI tool for professional services

Professional services firms can now query their own data in plain English, with early users already checking cash flow, staffing and overdue invoices.

By Sean Mitchell • 4 min read • Last week

Fintech

Utilities & telecoms firms face widespread payment woes

Payment disruptions are worsening customer experience at utilities and telecoms firms, with 99% of respondents reporting some form of issue.

By Mark Tarre • 3 min read • Last week

Fintech

UK Payments Initiative launches recurring bank scheme

Recurring bank payments could soon replace some cards and direct debits as UK Payments Initiative rolls out a new open banking scheme.

By Karen Joy Bacudo • 4 min read • Last month

Global Stories

Billing stories

Customer Relationship Management

Why Customer 360 initiatives fail to deliver ROI

Poor data quality, not platform failure, is usually why Customer 360 programmes miss expected returns and erode trust across teams.

By Edmund Ng • 6 min read • Last week

Software-as-a-Service

Google opens Marketplace path for AI agents in Gemini

Enterprises can now buy and register third-party AI agents through Google Cloud Marketplace for use inside Gemini Enterprise.

By Mark Tarre • 4 min read • Last week

DevOps

Google Cloud adds Claude Apps Gateway for enterprises

The self-hosted gateway gives firms central control over sign-ins, access and costs as Claude Code roll-outs move beyond small developer teams.

By Mark Tarre • 4 min read • This month

Software-as-a-Service

Gorilla joins AWS ISV Accelerate to boost energy tools

Energy retailers could gain faster deployments and simpler AWS Marketplace purchasing as Gorilla deepens ties with Amazon Web Services.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

OpenAI adds usage analytics for ChatGPT Enterprise

Enterprise users can now see credit spend by person, product and model, helping finance teams spot adoption trends and control costs more tightly.

By Sean Mitchell • 3 min read • Last month

Software-as-a-Service

Prosper AI raises USD $30 million in Series A round

Demand is rising for software that cuts healthcare admin work, as the New York-based company expands beyond scheduling into billing and verification.

By Sofiah Nichole Salivio • 5 min read • Last month

Digital Transformation

Dr. Wolff taps THG Fulfil for UK and US D2C expansion

The move gives the German group a single provider for payments, tax, warehousing and delivery as it expands direct sales in Britain and America.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

OpenAI & Oracle to offer models on OCI Marketplace

Oracle cloud users will be able to charge eligible OpenAI model and Codex usage to existing Universal Credits within weeks.

By Mark Tarre • 3 min read • Last month

Software-as-a-Service

Karbon launches Kai AI coworker for accounting firms

Accounting firms could cut manual work as Karbon's early-access Kai AI uses platform data to draft tasks, insights and workflows.

By Karen Joy Bacudo • 4 min read • Last month

Data Protection

Cloudflare builds Town Lake data platform with Skipper

Billing now accounts for most usage of Cloudflare's new internal platform, as staff query live data through Trino-backed Town Lake and Skipper.

By Sean Mitchell • 4 min read • Fri, 29th May 2026

Data Analytics

Elite launches advisory services unit for law firms

Law firms facing billing and collections pressure will get executive-level guidance on cloud migration, compliance and reporting.

By Sean Mitchell • 4 min read • Wed, 13th May 2026

Document Management

Rock MS launches Bedrock mobile app for solicitors

Legal professionals can now access case files, notes and calendars on the move as Rock MS brings Bedrock to Apple and Android devices.

By Mark Tarre • 4 min read • Tue, 12th May 2026

Data Analytics

Dext launches Time Spent to track practice workloads

The new feature gives accounting firms visibility into workloads as talent shortages and rising client demand make staffing harder to scale.

By Karen Joy Bacudo • 3 min read • Tue, 31st Mar 2026

Stories from Other Regions

Billing stories

Customer Relationship Management

The Hidden Cost of Bad Contact Data for Australian Finance Teams

Bad contact data is costing large Australian organisations hundreds of thousands of dollars a year through delayed payments, fraud risk and wasted spend.

By Edmund Ng • 5 min read • Last week