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CommBox secures funding for AI expansion in Europe
Data Protection

CommBox secures funding for AI expansion in Europe

CommBox has raised GBP £12.3 million from PSG Equity to boost its AI technologies and expand its operations into new markets.

By Catherine Knowles • 3 min read • Wed, 20th Nov 2024
UK survey reveals generational divides in customer service preferences
AI Agents

UK survey reveals generational divides in customer service preferences

A new CommBox survey highlights UK's generational rift in customer service preferences, with Gen Z favouring digital channels while older consumers still prefer phone calls.

By Kaleah Salmon • 3 min read • Wed, 25th Sep 2024
Gen Z demands more digital channels for customer service
eCommerce

Gen Z demands more digital channels for customer service

New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.

By Shannon Williams • 3 min read • Fri, 20th Sep 2024

Global Stories

CommBox stories

CommBox unveils CommSite to transform web engagement
Digital Transformation

CommBox unveils CommSite to transform web engagement

CommBox launches CommSite AI, a conversational platform transforming websites with real-time, personalised chat to enhance user engagement and sales.

By Jed Nykolle Harme • 3 min read • Wed, 2nd Jul 2025
Unlocking Retail Growth: The WhatsApp Customer Service Revolution
Encryption

Unlocking Retail Growth: The WhatsApp Customer Service Revolution

eCommerce retailers are boosting loyalty and revenue by using WhatsApp's 3 billion-user reach for faster, efficient, and personalised customer service.

By Dvir Hoffman • 4 min read • Thu, 8th May 2025

Stories from Other Regions

CommBox stories