Contact Centre stories - Page 31
Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with
web chat, text messaging, remote access services, and video conferencing to manage customer
interactions. Contact Centres are most associated with the provision of support, assistance or guidance
on products or services offered by companies serving large numbers of customers. Some are ‘outbound’
– that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive
incoming contacts from people looking for help. Many combine both inbound and outbound functions.
Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual,
with people working ‘in’ the contact centre from home.
Watch out, there's a new breed of cyber criminal in town
Tue, 12th Apr 2016
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uc
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breach prevention
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symantec
A new class of professional cyber criminals has emerged, adopting corporate practices to increase the efficiency of their attacks.
EXCLUSIVE: Behind the scenes with Enghouse CTO
Fri, 18th Mar 2016
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uc
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contact centre
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enghouse interactive
The secret to success in the IT Industry? It all comes down to what you can learn from other people according to Enghouse's CTO.
Predictions for Big Data Analytics in 2016
Mon, 7th Mar 2016
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uc
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data analytics
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martech
The collaborative hybrid of human and machine - five ways big data will shape the future of business as we know it.
Threats new and old targeting financial organisations
Tue, 9th Feb 2016
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uc
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cybersecurity
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contact centre
Financial organisations are under attack from cybercriminals Carbanak 2.0, Metel, and GCMAN, according to Kaspersky Lab.
Who's listening? VoIP systems vulnerable to hacking
Fri, 18th Dec 2015
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uc
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voip
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contact centre
Businesses need to ensure they have the appropriate security measures in place to avoid being targeted by cyber criminals hacking into their systems.
How to ensure people and data work together effectively
Wed, 16th Dec 2015
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uc
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data analytics
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martech
People and data are a powerful combination, but it can be hard to get both right. Effective people management is crucial to the success of data.
Passwords out, new mobile ID methods taking off
Tue, 8th Dec 2015
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uc
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contact centre
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passwords
Data theft is continuing to spur on the mobile identification market, and will generate an additional $700m for mobile network operators by 2020.
Phone scams: increasing numbers, wider scope
Tue, 28th Jul 2015
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malware
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uc
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cybersecurity
ESET takes a look at phone fraud, the impact of technology in terms of spoofing and VoIP, and the growing use of cell phones.
Sonus to demonstrate Skype for Business solution at Microsoft conference
Thu, 16th Jul 2015
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uc
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microsoft
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voip
Sonus Networks to showcase NaaS IQ network controller platform at Microsoft conference, promising lower network costs and improved QoE.
VoIP vulnerable to cyber attacks
Thu, 16th Jul 2015
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uc
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cybersecurity
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voip
New research by Nettitude reveals VoIP infrastructure is increasingly vulnerable to cyber attacks, with 88% of them occurring out of office hours.
Sonus helps enterprises migrate to Skype for Business
Fri, 10th Jul 2015
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uc
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microsoft
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voip
Sonus Networks updates software to aid enterprise migration to Skype for Business; includes presence reporting and interworking features.
Technical preview for Skype for Business has arrived
Thu, 2nd Jul 2015
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uc
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microsoft
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voip
Microsoft has released a technical preview for Skype for Business, offering new features for Office 365 enterprise customers.
Igel brings enhanced voice and video to thin clients
Thu, 28th May 2015
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uc
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daas
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cisco
Voice and video technology in virtual IT environments just got a little easier with Windows embedded Igel thin clients now compatible with Cisco VXME.
Scammers using VoIP to target mobile phone users
Thu, 28th May 2015
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uc
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email security
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cybersecurity
Scammers are using technology to do their dirty work, and new applications are making it easier to orchestrate scams to steal personal information.
Meet SkipRoaming: 'Like WhatsApp on steroids'
Tue, 26th May 2015
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uc
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messenger
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voip
UK tech firm SkipRoaming has launched an app that aims to reduce the cost of mobile international and roaming calls.
NZ-based Virsae gears up for global growth
Tue, 26th May 2015
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uc
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microsoft
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capital
Virsae, the Auckland-based cloud services provider, is looking to raise $3 million from equity investors to accelerate growth internationally.
Wi-Fi calling dials New Zealand
Fri, 15th May 2015
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uc
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network infrastructure
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wireless networks
With Skype and WhatsApp snapping at their heels, mobile phone operators are turning to Wi-Fi calling of their own, aided by iOS 8 and Hotspot 2.0.
AudioCodes launches Skype for Business solution
Fri, 8th May 2015
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uc
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microsoft
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voip
AudioCodes says its multi-year global expertise in large scale Microsoft unified communications deployments brings unparalleled value to its partners.
Jabra has a new ANZ managing director
Thu, 7th May 2015
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uc
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iaas
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jobs
Jabra has hired a new managing director with a 'proven track record' for the Australia and New Zealand region.
Landesk brings in fresh blood to fuel momentum in ANZ
Thu, 7th May 2015
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uc
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contact centre
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recruitment
Landesk appoints Adam Blue as ANZ sales manager to meet strong demand for solutions from customers and partners.