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Conversational AI stories

SAVVI launches SelectSmart 2026 for benefits decisions
Fintech

SAVVI launches SelectSmart 2026 for benefits decisions

Workers could cut enrolment confusion as SAVVI's latest platform uses existing data to recommend benefits choices without lengthy questionnaires.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
Allianz tops AI adoption ranking as insurer hiring rises
Digital Transformation

Allianz tops AI adoption ranking as insurer hiring rises

Insurers are increasing AI hiring even as headcount falls, with Allianz overtaking AXA to top Evident's annual ranking.

By Karen Joy Bacudo • 4 min read • Yesterday
Cohesity launches Maestro to bring backup into AI apps
Data Protection

Cohesity launches Maestro to bring backup into AI apps

Backup and recovery tasks can now be triggered inside popular AI assistants, as Cohesity opens its tools to external workflows through MCP.

By Mark Tarre • 3 min read • Yesterday
Visa to enable OpenAI payments in agentic commerce
Network Infrastructure

Visa to enable OpenAI payments in agentic commerce

AI agents will be able to make purchases with user-approved controls, as Visa moves to bring tokenised payments into OpenAI's commerce tools.

By Karen Joy Bacudo • 3 min read • Last week
Australian retailers face delivery gap as costs rise
Data Analytics

Australian retailers face delivery gap as costs rise

Rising fees and longer free-shipping thresholds are widening the gap between what Australian shoppers want and what retailers promise at checkout.

By Joseph Gabriel Lagonsin • 5 min read • Last week
8x8 launches Resolve for deskless workforce alerts
Unified Communications

8x8 launches Resolve for deskless workforce alerts

Employers may reach frontline staff faster during outages and evacuations, with 8x8 Resolve logging acknowledgements across multiple channels.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Apple expands intelligence across apps & Siri revamp
Data Protection

Apple expands intelligence across apps & Siri revamp

The rollout deepens Apple's AI push, but some users in Europe and China will miss key features as Siri's remake arrives later in beta.

By Sean Mitchell • 5 min read • Last week
OpenAI rolls out ChatGPT memory system to US users
Data Protection

OpenAI rolls out ChatGPT memory system to US users

ChatGPT's new memory overhaul aims to keep personal details current and useful, with wider access set to follow in coming weeks.

By Mark Tarre • 4 min read • This month
Quant & IBM launch Ava at Fortitude Re to cut calls
Digital Transformation

Quant & IBM launch Ava at Fortitude Re to cut calls

The rollout has cut average handling time by three minutes and lifted first-call resolution to 86% at Fortitude Re.

By Sean Mitchell • 8 min read • This month
VTEX expands AI commerce architecture across markets
Digital Transformation

VTEX expands AI commerce architecture across markets

Retailers can now automate merchandising, support and ad campaigns as autonomous agents are embedded across VTEX's commerce platform.

By Sofiah Nichole Salivio • 4 min read • This month
ICS.AI builds dialect-aware AI with Sheffield University
AI Ethics & Governance

ICS.AI builds dialect-aware AI with Sheffield University

Residents could face poorer access to council services unless AI systems can cope with regional accents and dialects, a UK project now testing that live.

By Sofiah Nichole Salivio • 4 min read • This month
Workday & Google Cloud expand Gemini Enterprise tie-up
Software-as-a-Service

Workday & Google Cloud expand Gemini Enterprise tie-up

Routine HR and finance tasks will move into Gemini Enterprise, as employees gain self-service access to Workday data without leaving Google Cloud's AI tool.

By Karen Joy Bacudo • 4 min read • This month

Stories from Other Regions

Conversational AI stories

Australian firms roll back AI agents over governance
Software-as-a-Service

Australian firms roll back AI agents over governance

Governance failures have forced most Australian enterprises to pull back customer-facing AI agents, even as spending plans and deployments keep rising.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Konkan Railway, Virtual Galaxy sign digital tie-up
Data Protection

Konkan Railway, Virtual Galaxy sign digital tie-up

The pact could open public-sector technology contracts spanning rail, banking and cyber security, though no deal values or specific projects were named.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Gen Z Australians shift product searches to social
Digital Transformation

Gen Z Australians shift product searches to social

Social feeds and AI now drive discovery for most young Australians, leaving Google first choice for just 26% of Gen Z shoppers.

By Regine Laguilles • 4 min read • Last week
Netcore launches Audience Agent for faster segmentation
Digital Transformation

Netcore launches Audience Agent for faster segmentation

Marketers could cut audience build times by up to 90% as the tool lets teams define segments in natural language and edit them live.

By Sean Mitchell • 4 min read • Last week
Melbourne council adopts Databricks for AI data platform
Smart Cities

Melbourne council adopts Databricks for AI data platform

Manual data wrangling at the City of Melbourne is being replaced by a single AI platform supporting more than 700 datasets and 40 use cases.

By Sofiah Nichole Salivio • 3 min read • This month
AdLift adds Claude AI to Tesseract search platform
Large Language Models

AdLift adds Claude AI to Tesseract search platform

Marketers can now gauge how AI platforms portray brands and drive visits, as Tesseract adds sentiment analysis and traffic tracking.

By Joseph Gabriel Lagonsin • 3 min read • This month