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Turning practical AI use cases into measurable impact
Unified Communications

Turning practical AI use cases into measurable impact

AI is cutting contact-centre admin, spotting demand spikes and guiding agents in real time, helping firms lift service without losing the human touch.

By Richard Hall • 4 min read • Last week
Liverpool FC expands SAS partnership for fan marketing
Data Protection

Liverpool FC expands SAS partnership for fan marketing

Liverpool deepens SAS partnership to use AI and analytics for personalised supporter marketing across web, mobile and social channels.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Global Stories

Customer data stories

Twilio launches tools for human & AI conversations
Unified Communications

Twilio launches tools for human & AI conversations

Twilio expands platform with persistent conversation tools as it seeks to unify human agents and AI across customer service and sales.

By Joseph Gabriel Lagonsin • 5 min read • 4 days ago
The 70% problem: Why checkout is still where eCommerce goes to die
Digital Transformation

The 70% problem: Why checkout is still where eCommerce goes to die

Merchants turn to tokenised checkout as EMVCo's Click to Pay promises faster online payments, lower fraud and less cart abandonment.

By Suzana Kordumova • 3 min read • 4 days ago
IFT launches Fortitude compliance checks for regulated firms
Unified Communications

IFT launches Fortitude compliance checks for regulated firms

IFT launches Fortitude compliance checks for financial services, healthcare and government firms facing tougher data security and privacy demands.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Prismatic launches Claude Code plugin for integrations
DevOps

Prismatic launches Claude Code plugin for integrations

Prismatic unveils open-source Claude Code plugin to help developers build, deploy and monitor product integrations inside the coding assistant.

By Sean Mitchell • 3 min read • 5 days ago
TravelOne launches behavioural intelligence tool for travel
Data Analytics

TravelOne launches behavioural intelligence tool for travel

TravelOne's Bhavin Vora unveils behavioural intelligence tool for travel platforms, aiming to sharpen personalisation with real-time traveller intent.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
DevRev wins ISO 27001 certification for AI security
Customer Relationship Management

DevRev wins ISO 27001 certification for AI security

DevRev secures ISO 27001 accreditation as businesses demand tougher proof that AI platforms can handle sensitive data securely.

By Sean Mitchell • 3 min read • 6 days ago
Klaviyo launches Custom Skills for Customer Agent AI tool
Software-as-a-Service

Klaviyo launches Custom Skills for Customer Agent AI tool

Klaviyo adds Custom Skills to Customer Agent, letting brands tailor AI service workflows for returns, bookings and gifting.

By Sean Mitchell • 4 min read • 6 days ago
Progress strategist warns on AI agent database deletion
Data Protection

Progress strategist warns on AI agent database deletion

Progress Software AI Strategist Philip Miller says a reported Claude data deletion shows why firms need access controls, auditing and kill switches.

By Shannon Williams • 3 min read • Last week
Cognizant named Aston Martin F1 Global AI Services partner
Customer Relationship Management

Cognizant named Aston Martin F1 Global AI Services partner

Cognizant deepens its six-year tie-up with Aston Martin Aramco Formula One Team, making AI central to performance and fan data operations.

By Catherine Knowles • 4 min read • Last week
Data quality charter vital for lasting business gains
Data Analytics

Data quality charter vital for lasting business gains

How a clear data quality programme charter can help organisations cut errors, sharpen analytics and protect millions in value.

By Bobby Joseph • 6 min read • Last week
Cata raises USD $5.3 million to expand branded apps
Software-as-a-Service

Cata raises USD $5.3 million to expand branded apps

Singapore startup Cata secures USD $5.3 million seed funding led by Portage to speed product development and launch in Germany.

By Mark Tarre • 4 min read • Last week
Exclusive: Denodo's Dominic Sartorio on perfect data vs the right data
Virtualisation

Exclusive: Denodo's Dominic Sartorio on perfect data vs the right data

Denodo's Dominic Sartorio warns businesses accelerating artificial intelligence deployments that cloud migrations alone do not make data ready for real-time AI.

By Jake MacAndrew • 5 min read • Last week
How accurate address data powers identity verification
Digital Transformation

How accurate address data powers identity verification

Accurate address checks help businesses cut fraud, meet KYC and AML rules, and speed onboarding as digital identity verification grows.

By Edmund Ng • 6 min read • Last week
Adobe adds agent tools to Experience Manager Forms
Customer Experience

Adobe adds agent tools to Experience Manager Forms

Adobe rolls out agent-based tools for Experience Manager Forms, adding smarter creation, discovery and conversational completion features.

By Sean Mitchell • 4 min read • Last week
Payment firms expand into broader merchant services
Customer Relationship Management

Payment firms expand into broader merchant services

Stripe, PayPal, Adyen and Block are pushing into loyalty, lending and AI checkout tools as payment groups seek a bigger role in merchant commerce.

By Karen Joy Bacudo • 5 min read • Last week

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