Customer data stories
Customer experience depends on resilient networks, Gamma Communications says, as reliability, security and performance shape every digital interaction.
AI is cutting contact-centre admin, spotting demand spikes and guiding agents in real time, helping firms lift service without losing the human touch.
Liverpool deepens SAS partnership to use AI and analytics for personalised supporter marketing across web, mobile and social channels.
Amperity adds AI assistants and live customer data tools to help brands act during website visits, basket abandonments and other interactions.
Twilio expands platform with persistent conversation tools as it seeks to unify human agents and AI across customer service and sales.
Merchants turn to tokenised checkout as EMVCo's Click to Pay promises faster online payments, lower fraud and less cart abandonment.
IFT launches Fortitude compliance checks for financial services, healthcare and government firms facing tougher data security and privacy demands.
Prismatic unveils open-source Claude Code plugin to help developers build, deploy and monitor product integrations inside the coding assistant.
TravelOne's Bhavin Vora unveils behavioural intelligence tool for travel platforms, aiming to sharpen personalisation with real-time traveller intent.
DevRev secures ISO 27001 accreditation as businesses demand tougher proof that AI platforms can handle sensitive data securely.
Klaviyo adds Custom Skills to Customer Agent, letting brands tailor AI service workflows for returns, bookings and gifting.
Progress Software AI Strategist Philip Miller says a reported Claude data deletion shows why firms need access controls, auditing and kill switches.
Cognizant deepens its six-year tie-up with Aston Martin Aramco Formula One Team, making AI central to performance and fan data operations.
How a clear data quality programme charter can help organisations cut errors, sharpen analytics and protect millions in value.
Singapore startup Cata secures USD $5.3 million seed funding led by Portage to speed product development and launch in Germany.
Denodo's Dominic Sartorio warns businesses accelerating artificial intelligence deployments that cloud migrations alone do not make data ready for real-time AI.
Accurate address checks help businesses cut fraud, meet KYC and AML rules, and speed onboarding as digital identity verification grows.
Adobe rolls out agent-based tools for Experience Manager Forms, adding smarter creation, discovery and conversational completion features.
Stripe, PayPal, Adyen and Block are pushing into loyalty, lending and AI checkout tools as payment groups seek a bigger role in merchant commerce.
Australian businesses face a shrinking third-party data landscape in 2026, with privacy reforms and browser changes making first-party data vital.