TelcoNews UK - Telecommunications news for ICT decision-makers
United Kingdom

Customer data Stories - Page 24

UK Stories

Customer data stories

Reducing the impact of AI-driven fraud in 2026
Biometrics

Reducing the impact of AI-driven fraud in 2026

AI-driven fraud, including synthetic identities and real-time deepfake attacks, surges in financial services, prompting urgent defence upgrades for 2026.

By Bobby Joseph • 5 min read • Mon, 1st Dec 2025
UK retail cyber attacks spread evenly, not linked to key events
Malware

UK retail cyber attacks spread evenly, not linked to key events

UK retail cyber attacks occur consistently year-round, not just around shopping events, exposing sensitive data of millions and challenging risk timing assumptions.

By Sean Mitchell • 4 min read • Fri, 28th Nov 2025
Transformative tech: How marketing agencies can use AI to convert data into revenue
Customer Relationship Management

Transformative tech: How marketing agencies can use AI to convert data into revenue

Marketing agencies can turn fragmented data into revenue by using AI-driven systems that enable continuous testing, learning, and real-time optimisation.

By Satish Thiagarajan • 4 min read • Wed, 19th Nov 2025
UK retailers struggle to deliver on digital personalisation promise
Digital Transformation

UK retailers struggle to deliver on digital personalisation promise

Most UK retailers, despite heavy AI investment, still deliver only basic personalisation, frustrating shoppers and hitting revenues, industry research finds.

By Catherine Knowles • 3 min read • Fri, 14th Nov 2025

Global Stories

Customer data stories

AI agents to transform enterprise, retail & security by 2026
Unified Communications

AI agents to transform enterprise, retail & security by 2026

AI agents are tipped to sweep through enterprises, shops and security by 2026, automating work, reshaping retail and redefining digital trust.

By Kaleah Salmon • 6 min read • Wed, 10th Dec 2025
AI-driven data & supply chain innovation to reshape retail in 2026
DevOps

AI-driven data & supply chain innovation to reshape retail in 2026

AI and predictive analytics are set to transform retail supply chains in 2026, enhancing customer experience and operational efficiency.

By Shannon Williams • 5 min read • Fri, 5th Dec 2025
Brevo raises EUR €500 million to expand AI & US presence
Customer Experience

Brevo raises EUR €500 million to expand AI & US presence

Brevo has raised EUR €500 million, reaching unicorn status to boost AI capabilities and expand its US presence, targeting EUR €1 billion revenue by 2030.

By Sean Mitchell • 4 min read • Fri, 5th Dec 2025
How to unlock customer data success this Black Friday
Data Analytics

How to unlock customer data success this Black Friday

This Black Friday, retailers are set to leverage AI and unified customer data to transform seasonal sales spikes into year-round competitive advantages.

By Billy Loizou • 5 min read • Fri, 21st Nov 2025
Voyado's UK customer base grows 40% amid AI retail demand
Customer Experience

Voyado's UK customer base grows 40% amid AI retail demand

Voyado's UK customer base grows 40% as retailers boost AI-driven engagement to meet rising costs and evolving consumer expectations.

By Melania Watson • 3 min read • Wed, 19th Nov 2025

Stories from Other Regions

Customer data stories

CommBank launches AI & cyber training to boost small business
Data Protection

CommBank launches AI & cyber training to boost small business

CommBank launches a national programme to boost AI and cybersecurity skills for over one million Australian small businesses, aiming to enhance productivity and resilience.

By Melvin Hipolito • 2 min read • Fri, 5th Dec 2025
Canadian M&A set to surge in 2026 as startups gain at home
Marketing Technologies

Canadian M&A set to surge in 2026 as startups gain at home

Canadian merger and acquisition activity is set to surge in 2026 as domestic startups gain favour, driven by local firms seeking labour-saving tech solutions.

By Jake MacAndrew • 3 min read • Wed, 3rd Dec 2025
Retail media breakthrough in Australia: How Amperity, MixIn and Criteo cracked attribution
Marketing Technologies

Retail media breakthrough in Australia: How Amperity, MixIn and Criteo cracked attribution

MixIn, Amperity and Criteo have launched Australia's first closed-loop retail media attribution, linking in-store sales to digital ads in just five weeks.

By Amperity • 5 min read • Tue, 2nd Dec 2025
The missing ingredient in data-driven decision making
Data Analytics

The missing ingredient in data-driven decision making

Many organisations struggle with data-driven decisions, hindered not by data lack but by misaligned metrics and inconsistent definitions across teams.

By Annexa • 4 min read • Thu, 27th Nov 2025
Intuit & SISS launch Open Banking data feeds for QuickBooks
Fintech

Intuit & SISS launch Open Banking data feeds for QuickBooks

Intuit Australia partners with SISS to launch Open Banking feeds for QuickBooks, enhancing real-time banking integration under CDR with major banks live.

By Catherine Knowles • 3 min read • Tue, 25th Nov 2025
Boost your business with New Zealand mail solutions
Customer Experience

Boost your business with New Zealand mail solutions

Maintaining accurate, validated addresses is key to smooth New Zealand mail deliveries, cutting costs and boosting customer satisfaction for businesses.

By Edmund Ng • 5 min read • Mon, 24th Nov 2025
Proximus Global, EnStream launch API to combat phone fraud
Data Protection

Proximus Global, EnStream launch API to combat phone fraud

Proximus Global and EnStream have launched an API to help Canadian firms verify if mobile numbers have been reassigned, combating recycled phone number fraud.

By Jake MacAndrew • 3 min read • Thu, 20th Nov 2025
Teachers Mutual Bank streamlines identity checks with Boomi upgrade
Digital Transformation

Teachers Mutual Bank streamlines identity checks with Boomi upgrade

Teachers Mutual Bank has sped up identity checks from three days to under a minute by upgrading to Boomi's real-time integration platform, enhancing member experience.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025