Customer engagement stories - Page 15
Four ways social media management software is transforming CX
Fri, 1st Jun 2018
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crm
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cx
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martech
Gartner’s 2017 Customer Experience in Marketing Survey indicated that 67% of companies feel they compete mostly or completely on the basis of CX.
Want to foster meaningful customer relationships? Here's how the cloud can help
Mon, 5th Mar 2018
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crm
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cx
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martech
As customer expectations soar, SAP Hybris shows how a modern cloud CRM solution can transform customer relationships and drive sales performance.
5 ways your eCommerce site can drive value this holiday season
Thu, 30th Nov 2017
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martech
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cx
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commerce systems
Boost your eCommerce revenue this holiday season: Discover five expert tips to make your site festive, engaging, and primed for increased sales.
Gallery: Macquarie Telecom takes partners sky high
Thu, 23rd Nov 2017
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martech
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cx
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partner programmes
Patrons of Macquarie Telecom were treated to amazing views of Sydney Harbour, wining and dining 50 feet above ground at the rocks.
‘Human-like’ chatbots may change the way we shop
Mon, 13th Nov 2017
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uc
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cx
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martech
Human-like chatbots, still in need of refinement, could soon transform shopping with smarter, emotionally aware interactions, says GlobalData.
Survey shows companies with best tech also have best customer experience
Thu, 12th Oct 2017
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crm
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uc
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data analytics
A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.
NETSCOUT says channel partners can add value with Wi-Fi
Wed, 27th Sep 2017
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cx
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martech
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partner programmes
The company says with more businesses providing Wi-Fi to customers and guests, it’s essential to have adequate troubleshooting capabilities.
Freshworks launch messaging product for customer engagement
Mon, 25th Sep 2017
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cx
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martech
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messaging
The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.
Cognizant to drive digital transformation for Hills
Thu, 21st Sep 2017
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digital transformation
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cx
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martech
Hills harnesses Cognizant's prowess for sweeping digital overhaul, aiming to sharpen customer engagement and streamline operations.
Pitney Bowes and Tech Mahindra partner up for local DX
Fri, 15th Sep 2017
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cx
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data analytics
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martech
Pitney Bowes and Tech Mahindra have teamed up to target ‘untapped opportunities’ in location analytics and customer engagement solutions locally.
EXCLUSIVE: Current channel change 'like root canal without anesthetic' says Gartner
Mon, 19th Sep 2016
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cx
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martech
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resellers
As resellers grapple with a painful change in business models, Gartner's Neil McMurchy offers some insight on the way forward.
Uluru calls for Hewlett Packard Enterprise partners
Wed, 20th Apr 2016
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it training
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cx
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martech
Hewlett Packard Enterprise and its partners headed to Uluru for its 2016 Sales Academy for partners, with training and plenty of fun to be had.
Interactive Intelligence snaps up Allied Telesis country manager for channel role
Mon, 11th Apr 2016
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cx
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martech
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interactive intelligence
Intractive Intelligence's new channel boss, Shayne Taylor, will be pushing the partner opportunities of PureCloud Engage.
Exclusive: Dell celebrates 20 years in NZ, so what lies ahead?
Wed, 16th Mar 2016
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network infrastructure
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cx
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martech
As Dell celebrates its 20th year in New Zealand, Kiwi boss James Arnold reminisces about the Dell of old – and the new model going forward.
CodeBlue named storage partner of the year
Fri, 24th Apr 2015
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martech
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cx
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partner programmes
NZ's CodeBlue clinches HP Storage Partner award for the second year, praised for resilient SAN solutions in the mid-market.
Fire the CIO - hire the CDO says CA Technologies
Thu, 28th Nov 2013
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digital transformation
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cx
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martech
Digital is becoming an increasingly important and strategic element of business but it is yet to be fully embraced or understood.
Juniper raids Polycom to lock in new APAC SVP
Thu, 3rd Oct 2013
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it training
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cx
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martech
Juniper Networks has hired former Polycom executive Hansjoerg Wagner as new senior vice president for the Asia-Pacific region, based in Singapore.
Double swoop Cisco appoints new ANZ MD
Wed, 27th Mar 2013
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cx
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martech
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partner programmes
In a strategic double move, Cisco appoints Ken Boal as ANZ MD and Richard Kitts as VP of Services for APJC, both effective immediately.
Zendesk's fresh funding fuels cloud-based apps
Thu, 20th Sep 2012
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cx
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martech
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customer service
Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.
Survey analysts create quiet kiwi success story
Thu, 12th Jan 2012
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cx
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martech
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software
Midas InfoMedia, a Wellington-based company, achieved 1077% growth in Deloitte's APAC Technology Fast 500, ranking 4th in NZ's IT sector.