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Customer Feedback Stories - Page 3

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Customer Feedback stories

The symbiotic relationship between AI-driven CX and EX
Customer Relationship Management

The symbiotic relationship between AI-driven CX and EX

AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.

By Ian Tickle • 3 min read • Thu, 27th Nov 2025

Global Stories

Customer Feedback stories

Recast names Jake Mosey chief product officer to boost Intune tools
Mobile Device Management

Recast names Jake Mosey chief product officer to boost Intune tools

Recast hires former Jamf leader Jake Mosey as chief product officer to steer Intune-focused tools via closer community-driven input.

By Sean Mitchell • 4 min read • Thu, 8th Jan 2026
Recast Software recognised with 12 G2 Winter 2026 badges
Digital Transformation

Recast Software recognised with 12 G2 Winter 2026 badges

Recast Software lands 12 G2 Winter 2026 badges, underscoring strong customer-led momentum for its Microsoft-focused endpoint tools.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 7th Jan 2026
Alienware adds anti-glare OLED & AMD to gaming range
Gaming

Alienware adds anti-glare OLED & AMD to gaming range

Alienware brings anti-glare OLED to 16-inch gaming laptops, adds new Intel, Nvidia and AMD chips, and teases ultra-slim and budget models.

By Sean Mitchell • 5 min read • Tue, 6th Jan 2026
Retailers hit by 'Christmas Returns Hangover' surge
Unified Communications

Retailers hit by 'Christmas Returns Hangover' surge

Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
APAC shoppers pay more for trusted brands with data privacy
Data Protection

APAC shoppers pay more for trusted brands with data privacy

84% of Asia-Pacific shoppers will pay more for brands they trust with personal data, highlighting growing concern over digital privacy and customer experience.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
WiseTech shifts CargoWise pricing to per-transaction
Customer Experience

WiseTech shifts CargoWise pricing to per-transaction

WiseTech overhauls CargoWise pricing, scrapping seat and hosting fees in favour of AI-enabled per-transaction Value Packs for logistics.

By Sean Mitchell • 5 min read • Tue, 2nd Dec 2025
Bike Matrix tool boosts Bike24 sales & cuts returns by 10 percent
Customer Experience

Bike Matrix tool boosts Bike24 sales & cuts returns by 10 percent

Bike Matrix's compatibility tool boosted Bike24's sales by 69% and cut returns by 10%, easing online bike part purchases and saving customers time.

By Melvin Hipolito • 4 min read • Thu, 20th Nov 2025
Amplitude unveils AI tool to turn feedback into clear insights
Data Analytics

Amplitude unveils AI tool to turn feedback into clear insights

Amplitude launches AI Feedback, a tool that uses AI to turn scattered customer feedback into clear, actionable insights across multiple channels.

By Melvin Hipolito • 3 min read • Mon, 17th Nov 2025
Infios earns top customer praise for warehouse management again
Customer Experience

Infios earns top customer praise for warehouse management again

Infios has earned the Customers' Choice for Warehouse Management Systems in 2025 from Gartner Peer Insights, praised by major Australian retailers for its technology.

By Melvin Hipolito • 3 min read • Mon, 17th Nov 2025
Datadog named a Leader in 2025 Gartner Magic Quadrant for DEM
Security Information and Event Management

Datadog named a Leader in 2025 Gartner Magic Quadrant for DEM

Datadog has been named a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, marking the second consecutive year of recognition.

By Melania Watson • 3 min read • Thu, 30th Oct 2025
Rydoo tops Gartner survey with 95% user recommendation rate
Digital Transformation

Rydoo tops Gartner survey with 95% user recommendation rate

Rydoo leads Gartner's 2025 expense management report with a 95% user recommendation, thanks to its AI-powered software used by over 1 million customers globally.

By Shannon Williams • 3 min read • Thu, 23rd Oct 2025
Appian named leader for digital process automation by Forrester
Digital Transformation

Appian named leader for digital process automation by Forrester

Appian has been named a leader in Forrester's Q3 2025 Digital Process Automation report, praised for its AI integration and scalable automation platform.

By Melvin Hipolito • 3 min read • Fri, 3rd Oct 2025

Stories from Other Regions

Customer Feedback stories

Zoho One unveils new integrations, AI tools & interface
Digital Transformation

Zoho One unveils new integrations, AI tools & interface

Zoho One launches enhanced UI, AI assistant Zia, and stronger integrations to simplify operations for small and medium-sized businesses.

By Jake MacAndrew • 3 min read • Wed, 19th Nov 2025
DBS rolls out AI-powered virtual assistant Joy to all SMEs
DevOps

DBS rolls out AI-powered virtual assistant Joy to all SMEs

DBS has launched its AI-powered virtual assistant, DBS Joy, for all corporate clients, enhancing 24/7 support and boosting SME customer satisfaction by 23%.

By Sean Mitchell • 3 min read • Mon, 10th Nov 2025
Australians demand human touch as trust in AI & data use wanes
Customer Experience

Australians demand human touch as trust in AI & data use wanes

Only 23% of Australians trust companies to use AI responsibly, preferring human interaction over automation amid growing data privacy concerns.

By Melania Watson • 5 min read • Wed, 8th Oct 2025
Kiwis lose trust in AI as preference for human service prevails
Customer Experience

Kiwis lose trust in AI as preference for human service prevails

Only 18% of New Zealanders trust companies' use of AI, with 62% fearing it limits human contact, impacting spending and loyalty in customer service.

By Melania Watson • 4 min read • Wed, 8th Oct 2025