Customer Interactions Stories - Page 6

Global Stories

Customer Interactions stories

Customer Experience

Businesses plan sweep of loyalty program changes by 2027

Amidst economic woes, 9 in 10 businesses plan to revamp their loyalty schemes by 2027, with 65% expected to replatform.

By Shannon Williams • 3 min read • Thu, 18th Jan 2024

Data Analytics

AI amongst key trends shaping eCommerce and retail in 2024

AI, sustainability, social commerce, and value provision will redefine retail and online sectors in 2024, predicts ecommerce specialist, Paul Waddy.

By Shannon Williams • 2 min read • Wed, 10th Jan 2024

DevOps

Zendesk acquires AI firm Klaus to enhance customer experience

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

By Catherine Knowles • 3 min read • Wed, 10th Jan 2024

Digital Transformation

Marketing analytics software sector riding high on AI & ML adoption

The global marketing analytics market is bolstered by increased adoption across sectors such as retail and manufacturing for improved AI and ML processes.

By Shannon Williams • 3 min read • Thu, 4th Jan 2024

Unified Communications

Tollring to launch AI-powered cloud call recording solution, Record AI

Tollring unveils cloud-based AI call recording service, Record AI, targeting all organisation users from January 2024.

By Kaleah Salmon • 3 min read • Thu, 14th Dec 2023

Data Analytics

Eagle Eye Group appoints first Chief Artificial Intelligence Officer

Eagle Eye Group hires Jean-Matthieu Schertzer as its first Chief AI Officer, aiming to bolster AI-driven personalised retail promotions.

By Imee Dequito • 3 min read • Thu, 14th Dec 2023

Unified Communications

Amazon Connect adds Generative AI features to enhance CX

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

By Tom Raynel • 3 min read • Thu, 30th Nov 2023

Digital Transformation

The significance of the client portal for creating a dynamic legal firm

Legal firms are increasingly turning towards client portals as a powerful tool to streamline their operations and enhance client interactions.

By Stephen Butler • 4 min read • Mon, 27th Nov 2023

Data Analytics

Lack of central data storage hinders customer support, reveals Sprinklr report

A Sprinklr report reveals that 46% of CX leaders lack the central data storage vital for a competitive customer service.

By Catherine Knowles • 3 min read • Fri, 24th Nov 2023

Data Analytics

Messaging tech pioneer Known rebrands as Kudosity in strategic shift

Known Pty Limited, a pioneer in messaging technology, has rebranded to Kudosity to streamline its business structure and enhance market offerings.

By Imee Dequito • 3 min read • Thu, 16th Nov 2023

Gaming

Sendbird Integrates Meta's Open-Source Llama 2 to Revolutionize AI-Powered Customer Chats

Sendbird integrates open-source Llama 2 to revolutionise AI-powered conversations, prioritising privacy and security.

By Imee Dequito • 3 min read • Mon, 23rd Oct 2023

Unified Communications

Odigo launches AI-powered connector for effective UCaaS and CCaaS integration

Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.

By Sean Mitchell • 3 min read • Thu, 5th Oct 2023

Customer Experience

NICE acquires LiveVox, bolstering customer experience with AI integration

NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.

By Sean Mitchell • 2 min read • Thu, 5th Oct 2023

Software-as-a-Service

Blackpearl Group launches innovative data service amid success

Four months after its listing on the NZX in December, Blackpearl Group (NZX: BPG) has had a solid start as a listed company - one of the few for 2022.

By Tom Raynel • 4 min read • Fri, 14th Apr 2023

Unified Communications

NICE announces the spring 2023 release of AI-powered CXone

NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.

By Gaurav Sharma • 3 min read • Tue, 4th Apr 2023