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Customer Loyalty Stories - Page 26

UK Stories

Customer Loyalty stories

Fraud & scam complaints reach six-year high at FOS
Customer Experience

Fraud & scam complaints reach six-year high at FOS

Complaints about fraud and scams hit a six-year high, with more than half involving bank transfers, as cybercriminals target mobile devices, says FOS.

By Sean Mitchell • 2 min read • Thu, 5th Sep 2024
Trojan Electronics backs Kids2 in Tesco Marketplace debut
Unified Communications

Trojan Electronics backs Kids2 in Tesco Marketplace debut

Trojan Electronics teams up with Kids2 to launch their brands on Tesco's revamped online marketplace, boosting eCommerce efficiency and expanding reach.

By Catherine Knowles • 3 min read • Fri, 23rd Aug 2024
Reboxed launches ReboxedOS to boost circular economy efforts
Customer Experience

Reboxed launches ReboxedOS to boost circular economy efforts

Reboxed unveils ReboxedOS, a platform aiding brands and retailers in embracing circular economy practices through advanced recommerce solutions and sustainability tools.

By Catherine Knowles • 4 min read • Fri, 23rd Aug 2024
Sendcloud appoints Christopher Dughieri as new CPTO for Europe
Customer Experience

Sendcloud appoints Christopher Dughieri as new CPTO for Europe

Sendcloud appoints Christopher Dughieri as CPTO to bolster its European shipping platform, with a focus on enhancing delivery options for merchants and consumers.

By Imee Dequito • 2 min read • Tue, 23rd Jul 2024

Global Stories

Customer Loyalty stories

Zendesk launches Relay to enhance customer communications
Customer Experience

Zendesk launches Relay to enhance customer communications

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

By Catherine Knowles • 3 min read • Tue, 3rd Sep 2024
Zendesk launches Relay to enhance outbound communication
Customer Experience

Zendesk launches Relay to enhance outbound communication

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

By Shannon Williams • 3 min read • Thu, 22nd Aug 2024
Zendesk & Meta boost proactive customer communication with Relay
Customer Experience

Zendesk & Meta boost proactive customer communication with Relay

Zendesk has teamed up with Meta to launch Relay, an app in the Zendesk Marketplace that boosts customer engagement via WhatsApp with proactive messages.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024
Study shows return policies vital for retail success in 2024
Customer Experience

Study shows return policies vital for retail success in 2024

Manhattan Associates' study reveals flexible return policies are key for retail as 72% of consumers return items due to rising living costs, post-EOFY.

By Imee Dequito • 3 min read • Wed, 7th Aug 2024
Survey shows gaps in business' efforts to enhance CX
Customer Relationship Management

Survey shows gaps in business' efforts to enhance CX

Survey reveals that while 94% of firms value customer experience, only 38% are effective in achieving it, highlighting gaps in collaboration and technology.

By Shannon Williams • 3 min read • Wed, 7th Aug 2024
How payment service providers and merchants can enhance the eCommerce payment experience
Customer Experience

How payment service providers and merchants can enhance the eCommerce payment experience

As eCommerce surges towards a projected USD $9.3 trillion by 2027, merchants and payment providers must enhance security and convenience to reduce cart abandonment.

By Jukka Yliuntinen • 5 min read • Fri, 19th Jul 2024

Stories from Other Regions

Customer Loyalty stories

Westpac tops mobile banking, but user satisfaction wavers
Customer Experience

Westpac tops mobile banking, but user satisfaction wavers

Mobile banking apps dominate in Australia with 75% of users utilising them last month. However, only 63% find their bank's mobile features adequate, says Forrester.

By Imee Dequito • 3 min read • Thu, 12th Sep 2024
Global shopping app installs soar 61% YoY in H1 2024
Customer Experience

Global shopping app installs soar 61% YoY in H1 2024

Global shopping app installs surged 61% YoY in H1 2024, far exceeding other verticals. Key drivers include retail media networks and mobile wallets, says Adjust.

By Catherine Knowles • 3 min read • Fri, 23rd Aug 2024
HSBC & Singlife top customer experience in Singapore study
Customer Experience

HSBC & Singlife top customer experience in Singapore study

HSBC and Singlife lead in customer experience in banking, investments, and insurance, says Forrester's 2024 Singapore CX Index.

By Shannon Williams • 3 min read • Thu, 22nd Aug 2024
Navigating the path to sustainable success: Strategies for small businesses in 2024
Customer Relationship Management

Navigating the path to sustainable success: Strategies for small businesses in 2024

Facing an uncertain future, Australian small businesses must embrace strategic financial planning and build strong customer relationships to thrive in 2024.

By Vijay Sundaram • 3 min read • Fri, 16th Aug 2024
Cashrewards acquires Little Birdie to boost shopping tech
Customer Experience

Cashrewards acquires Little Birdie to boost shopping tech

Cashrewards has acquired Little Birdie, aiming to bolster its cashback platform with advanced product search and price comparison tools in time for Black Friday.

By Kaleah Salmon • 3 min read • Thu, 8th Aug 2024
Aussie households reduce non-essential spending amid inflation
Customer Experience

Aussie households reduce non-essential spending amid inflation

Amid soaring living costs, Australian households cut non-essential spending by 1.9%, reports the ABS. Retail sector jitters follow.

By Shannon Williams • 3 min read • Mon, 5th Aug 2024
Australian retail study shows gaps in unified commerce practices
Customer Experience

Australian retail study shows gaps in unified commerce practices

A new study reveals that only 42% of Australian retailers have adopted unified commerce, despite significant consumer demand for seamless shopping experiences.

By Sean Mitchell • 4 min read • Wed, 17th Jul 2024