TelcoNews UK - Telecommunications news for ICT decision-makers
United Kingdom

Customer Management Stories

UK Stories

Customer Management stories

Telefónica Spain standardises networks on Red Hat OpenShift
Virtualisation

Telefónica Spain standardises networks on Red Hat OpenShift

Telefónica Spain makes Red Hat OpenShift its standard platform to unify IT and network workloads and speed 5G-ready service delivery.

By Mark Tarre • 4 min read • Fri, 6th Mar 2026
ClearCourse acquires Computers for Flooring in Welsh push
Digital Transformation

ClearCourse acquires Computers for Flooring in Welsh push

ClearCourse has acquired Cardiff-based Computers for Flooring, expanding its UK reach with software managing GBP £180m in flooring sales annually.

By Catherine Knowles • 3 min read • Thu, 17th Apr 2025
Alexander Wettjen appointed Vice President Group Sales at NFON
Unified Communications

Alexander Wettjen appointed Vice President Group Sales at NFON

NFON has appointed Alexander Wettjen as Vice President Group Sales, effective 1st December 2024, to enhance its partner-centric market approach.

By Imee Dequito • 3 min read • Wed, 20th Nov 2024

Global Stories

Customer Management stories

Intuit names Xero veteran Matthew Miles to lead APAC
Software-as-a-Service

Intuit names Xero veteran Matthew Miles to lead APAC

The hire sharpens Intuit's APAC push as it adapts QuickBooks and Mailchimp to local tax and compliance demands across the region.

By Karen Joy Bacudo • 3 min read • Tue, 14th Apr 2026
FL3XX appoints new chief executive in leadership reshuffle
Software-as-a-Service

FL3XX appoints new chief executive in leadership reshuffle

Aviation software firm FL3XX promotes co-founder Stefan Oberender to chief executive as Paolo Sommariva becomes chairman in a leadership shake-up.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 6th Feb 2026
Oz Pearlman to headline AI-focused FICO World 2026
Data Analytics

Oz Pearlman to headline AI-focused FICO World 2026

Mentalist Oz Pearlman will headline FICO World 2026 in Orlando, anchoring an AI-focused summit on customer behaviour and financial services.

By Sofiah Nichole Salivio • 3 min read • Tue, 3rd Feb 2026
FICO launches Marketplace to link firms with AI data partners
Unified Communications

FICO launches Marketplace to link firms with AI data partners

FICO has launched FICO Marketplace, a platform connecting businesses with data and analytics providers to boost AI-driven decision-making and operations.

By Sean Mitchell • 4 min read • Thu, 8th May 2025
Lifecycle launches Nexus App for MVNO customer management
Digital Transformation

Lifecycle launches Nexus App for MVNO customer management

Lifecycle Software has unveiled its Nexus App, a mobile application designed to help Mobile Virtual Network Operators streamline operations and enhance customer engagement.

By Kaleah Salmon • 2 min read • Thu, 20th Feb 2025
SentinelOne appoints Kris Day for Asia Pacific leadership
Partner Programmes

SentinelOne appoints Kris Day for Asia Pacific leadership

SentinelOne has appointed Kris Day as Senior Vice President and General Manager for Asia Pacific and Japan, based in Singapore, to drive regional growth.

By Imee Dequito • 2 min read • Tue, 17th Dec 2024
Oracle NetSuite launches new Salesforce data integration tool
Marketing Technologies

Oracle NetSuite launches new Salesforce data integration tool

Oracle NetSuite unveils a new connector to streamline data sharing for joint Salesforce users, enhancing business processes and decision-making.

By Sean Mitchell • 2 min read • Tue, 10th Sep 2024
Fresha secures $31 million from J.P. Morgan for expansion
Marketing Technologies

Fresha secures $31 million from J.P. Morgan for expansion

Fresha secures a $31 million venture debt facility from J.P. Morgan to fuel expansion, enhance AI capabilities, and support new market entries.

By Shannon Williams • 4 min read • Fri, 23rd Aug 2024

Stories from Other Regions

Customer Management stories

One New Zealand expands Rimini Street Oracle support
Customer Relationship Management

One New Zealand expands Rimini Street Oracle support

Support for core Oracle and billing systems is freeing One New Zealand to shift staff and budget towards AI work without major upgrades.

By Joseph Gabriel Lagonsin • 4 min read • Last week
FICO names Sol Rashidi keynote speaker for World 2026
Data Analytics

FICO names Sol Rashidi keynote speaker for World 2026

The keynote could shape debate on how lenders use AI safely, as banks face pressure to show returns while curbing fraud and credit risk.

By Sofiah Nichole Salivio • 3 min read • Fri, 27th Mar 2026
Superloop picks Aria for unified cloud billing push
Software-as-a-Service

Superloop picks Aria for unified cloud billing push

Superloop chooses Aria Billing Cloud to replace fragmented in-house systems and unify billing across its growing telecoms services.

By Mark Tarre • 3 min read • Fri, 13th Mar 2026
Salesforce names Paul Carvouni to lead ASEAN AI push
Software-as-a-Service

Salesforce names Paul Carvouni to lead ASEAN AI push

Salesforce appoints Paul Carvouni to spearhead ASEAN AI growth from Singapore as region targets trillion-dollar agentic enterprise boom.

By Sean Mitchell • 3 min read • Mon, 5th Jan 2026
Intuit QuickBooks launches AI agents to boost SME efficiency
Customer Relationship Management

Intuit QuickBooks launches AI agents to boost SME efficiency

Intuit QuickBooks has launched AI agents in Australia to automate key SME workflows, boosting efficiency and reducing time spent on bookkeeping and compliance.

By Melvin Hipolito • 3 min read • Thu, 13th Nov 2025
Allied Banking migrates to cloud with Finastra's next-gen solution
Digital Transformation

Allied Banking migrates to cloud with Finastra's next-gen solution

Allied Banking Corporation in Hong Kong has successfully shifted their core banking operations to Finastra's next-gen cloud solution, enhancing efficiency, reducing costs, and revolutionising reporting capabilities.

By Catherine Knowles • 2 min read • Thu, 18th Jan 2024