Customer Satisfaction stories - Page 11

Mihup.ai reveals an 8-billion parameter AI suite tailored for contact centres, promising to enhance efficiency, agent performance, and customer satisfaction.

Hexaware has teamed up with Earnix to enhance insurance pricing through advanced AI, aiming to improve strategies, customer satisfaction, and competitive positioning.

Tata Consultancy Services extends its partnership with Primark in a five-year deal to transform the fashion retailer’s IT systems.

Middlebank Consulting Group has joined forces with Freterium to offer advanced Transportation Management System solutions in Australia and New Zealand.

Ross Thompson, CEO of Greenbox, targets a global shift in e-waste management, leveraging AI and sustainability to drive future growth in the circular economy.

HSBC and Singlife lead in customer experience in banking, investments, and insurance, says Forrester's 2024 Singapore CX Index.

Optimizely research reveals UK supermarkets excel in online personalisation, with 21% of shoppers ranking them top, while train operators lag behind.

A Xero report reveals Australian small businesses and consumers are anxious about digital currencies and implantable payment chips, despite growing use.

New research has revealed 97% of supply chain professionals see the need for IT modernisation in warehouses, highlighting a critical operational challenge.

New Relic has been named a Leader in the Gartner Magic Quadrant for Observability Platforms, continuing its unmatched streak since 2012.

Thrive Learning names Cassie Gasson as Co-CEO alongside founder Sean Reddington, marking a notable shift in leadership for the flourishing learning tech firm.

Yellow.ai has unveiled Analyze, a cutting-edge LLM-powered solution aimed at enhancing customer service by providing deeper insights into bot interactions.

A study by Applause has found that 76% of consumers abandon transactions if their preferred payment method is unavailable, impacting retailers significantly.

Manhattan Associates' study reveals flexible return policies are key for retail as 72% of consumers return items due to rising living costs, post-EOFY.

Survey reveals that while 94% of firms value customer experience, only 38% are effective in achieving it, highlighting gaps in collaboration and technology.

Melbourne-based Restive promotes Florencia Mostaccio to Head of Research and Experience Design, enhancing their client engagement model and innovative skillset.

Panasonic NZ reports resilient performance with $148.2M in revenue and a 28.5% gross profit margin despite facing economic headwinds and market challenges.

Rimini Street’s CTO Eric Helmer has discussed how AI is reshaping ERP systems, addressing high vendor fees, and enhancing customer support.

A study by Sapio Research reveals 93% of businesses are aware of AI risks, yet only 46% have formal usage guidelines, exposing gaps in oversight and control.

Unitywater partners with Cognizant for a five-year project to enhance digital infrastructure and operational efficiency, supporting healthy Queensland communities.