Customer Satisfaction stories - Page 17

Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.

Adyen has joined forces with insurtech company, Cover Genius, to boost authorisation rates for online payments and advance transaction security worldwide.

Yellow.ai unveils Orchestrator LLM agent model, an AI-driven customer service tool delivering context-aware, personalised interactions, boosting satisfaction by over 60%.

Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.

New research by Kore.ai shows a shift towards AI-driven solutions in customer service, with agents prioritising AI tech over fair pay, and consumers applauding AI's precision and reliability.

Kinetic IT once again stands out as a leader in ServiceNow proficiency in digital transformation, as confirmed by the latest ISG Provider Lens findings, highlighting its nationwide expertise in delivering advanced service integration.

Epicor has acquired AI-focused inventory planning pioneer, Smart Software, advancing their delivery of AI-integrated ERP solutions.

Engineering firm Roq highlights urgent need for increased investment in technology maintenance, amid rising tech failures and outages affecting B2C platforms.

Bryant Dental, a UK medtech firm, has seen a sixfold expansion due to increased operation efficiency achieved by integrating Zoho One across its departments.

Ip.Glass becomes the first Australian partner to achieve all eight specialisations in Fortinet's Engage Partner Program.

Securing the 2024 Excellence in Customer Service Award, Kodak Alaris proves its extensive commitment to delivering top-tier customer service, backed by an impressive 94% satisfaction rating.

Artificial intelligence (AI) is prompting 75% of Australian businesses to significantly change operational strategies within four years, a shift greater than the last 20 years, according to HubSpot.

Transformative Gen AI could revolutionise customer-centric marketing, allowing more personalisation and efficiency, states Rio Longacre, Managing Director at Slalom.

Celigo partners with TikTok Shop in response to a growing trend of consumers using TikTok for product research, as they aim to help retailers better synchronise and manage valuable data across various applications.

Pattern's 'Shelf' tech, a game-changing inventory and supply chain solution, offers Australian brands unprecedented control and visibility over products across eCommerce platforms.

Appian recognises KPMG, Groundswell, Ignyte, and Perficient at the 2024 Partner Awards for their innovative solutions and exceptional delivery on the Appian Platform.

Companies needing to retain talent and boost productivity are redesigning office spaces to cater to a hybrid workforce, as per PWC research, indicating this trend is here to stay.

In an exclusive, Fluent Commerce's Chief Strategy Officer, Jamie Cairns, illuminates how the Australian firm is revolutionising how global businesses manage orders and inventory.

Over half of Australian businesses suffer at least 1-2 hours of weekly downtime due to network failure amid heightened operational costs and security breaches.

Dynatrace boosts its market reach with Google Cloud, scaling its AI-powered analytics and cloud security tools for broader customer adoption.