Customer Support stories
Customer-centric cybersecurity incident response vital for businesses
Striking a balance between data protection compliance and customer trust is pivotal, making a customer-centric cybersecurity incident response crucial, says a statement from Logicalis Australia.
Vectra pioneers global open MXDR service for hybrid attack defence
Vectra has launched the industry's first global open MXDR service, aimed at bolstering defence against hybrid attacks and easing the pressure on SOC teams, struggling amid a surge in isolated tool alerts.
Vonage to boost Southern Cross Credit Union's customer support
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
'Medigate by Claroty' clinches Best in KLAS award for fourth year
Claroty's 'Medigate' bags the Best in KLAS award for Healthcare IoT Security for a remarkable fourth year, enhancing cyber-resilience in healthcare units.
More & Tangerine to align with Teleco Financial Hardship Standard 2024
More and Tangerine adapting to Telecommunications Financial Hardship Industry Standard 2024, affirming commitment to affordability and accessibility of services amid financial challenges.
Neos Networks & Securus secure McArthurGlen's connectivity
Neos Networks and Securus Communications have partnered to provide secure, reliable connectivity for McArthurGlen's nine UK outlet sites, notably bolstering network visibility and security.
Jenn McAuliffe joins SmartBear to boost enterprise sales
Jenn McAuliffe joins SmartBear, a top software development tools provider, as Senior VP of Enterprise Sales, aiming to boost major B2B growth.
Sophie Graham named as IFS's global Chief Sustainability Officer
IFS bolsters commitment to Environmental, Social, Governance agenda with appointment of Sophie Graham as new global Chief Sustainability Officer.
Should VMware customers be considering Plan B?
Uncertainty clouds VMware's future following its £61bn acquisition by Broadcom, forcing many clients to contemplate alternate measures amidst concerns of staff layoffs and price hikes.
Leaseweb launches Multi-CDN service in Asia Pacific region
Leaseweb, a cloud services provider, rolls out its Multi-CDN technology in Asia Pacific, enhancing content delivery performance and slashing latency for sectors including Media, SaaS, Gaming and more.
Claroty appoints industry veteran as first Chief Customer Officer
Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.
Harness fortifies CD capabilities with Armory acquisition
Harness has boosted its continuous deployment capabilities by acquiring key intellectual property and technology from Armory, aiming to streamline the developer experience.
Air India launches AI assistant AI.g on WhatsApp for customer support
Air India's AI-driven virtual assistant, AI.g, has been launched on WhatsApp to offer customers an easily accessible support channel for over 1300 travel-related enquiries.
AI revolutionising industries, redefining professional roles
AI is redefining professional roles, demanding a shift toward AI proficiency in recruiting, offering companies access to a global talent pool.
N4L's commitment to secure digital schooling featured in 2023 report
Network for Learning's 2023 Annual Report highlights the unwavering commitment to secure digital education provision for NZ schools.
8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience
8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.
Sysdig hires Andy Dobrov to champion customer success & support
Sysdig has secured the services of Andy Dobrov as Senior Vice President of Customer Success, Support, and Services.
NetWitness integrates with AWS AppFabric to bolster cloud security
NetWitness partners with Amazon Web Services' AppFabric to enhance cloud security, streamlining threat detection and response tasks.
Bluecurrent & Spark achieve 1 million IoT connections in New Zealand
Bluecurrent and Spark notch up one million IoT connections in NZ for smarter metering, bolstering efficiency and innovation.
Amelia named as leading AI provider in Everest Group AI Top 50
Amelia, a leading AI software company, has been recognised as a top AI provider in the inaugural Everest Group AI Top 50.
Amazon Connect adds Generative AI features to enhance CX
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
dLocal, eSky strengthen partnership for payment solutions
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
Kingston Technology maintains SSD market leadership for the 6th year running
Kingston Technology continues as global SSD market leader for six years in a row, holding 28% market share in 2022.
Will 2024 be the year you supercharge the performance of your customer contact centre?
Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.