TelcoNews UK - Telecommunications news for ICT decision-makers

Customer Support stories

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Customer-centric cybersecurity incident response vital for businesses
Last week
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data protection
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big data
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compliance
Striking a balance between data protection compliance and customer trust is pivotal, making a customer-centric cybersecurity incident response crucial, says a statement from Logicalis Australia.
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Vectra pioneers global open MXDR service for hybrid attack defence
Last month
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cloud services
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endpoint protection
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saas
Vectra has launched the industry's first global open MXDR service, aimed at bolstering defence against hybrid attacks and easing the pressure on SOC teams, struggling amid a surge in isolated tool alerts.
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Vonage to boost Southern Cross Credit Union's customer support
Last month
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bi
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big data
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contact centre
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
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'Medigate by Claroty' clinches Best in KLAS award for fourth year
Last month
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it in healthcare
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cybersecurity
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awards
Claroty's 'Medigate' bags the Best in KLAS award for Healthcare IoT Security for a remarkable fourth year, enhancing cyber-resilience in healthcare units.
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More & Tangerine to align with Teleco Financial Hardship Standard 2024
Last month
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accessibility
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telecom
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policy
More and Tangerine adapting to Telecommunications Financial Hardship Industry Standard 2024, affirming commitment to affordability and accessibility of services amid financial challenges.
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Neos Networks & Securus secure McArthurGlen's connectivity
Last month
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network infrastructure
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cloud services
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sd-wan
Neos Networks and Securus Communications have partnered to provide secure, reliable connectivity for McArthurGlen's nine UK outlet sites, notably bolstering network visibility and security.
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Jenn McAuliffe joins SmartBear to boost enterprise sales
Wed, 31st Jan 2024
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testing
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app development
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apm
Jenn McAuliffe joins SmartBear, a top software development tools provider, as Senior VP of Enterprise Sales, aiming to boost major B2B growth.
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Sophie Graham named as IFS's global Chief Sustainability Officer
Mon, 29th Jan 2024
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red cross
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esg
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ifs
IFS bolsters commitment to Environmental, Social, Governance agenda with appointment of Sophie Graham as new global Chief Sustainability Officer.
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Should VMware customers be considering Plan B?
Tue, 23rd Jan 2024
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sustainable it
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application security
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it automation
Uncertainty clouds VMware's future following its £61bn acquisition by Broadcom, forcing many clients to contemplate alternate measures amidst concerns of staff layoffs and price hikes.
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Leaseweb launches Multi-CDN service in Asia Pacific region
Thu, 18th Jan 2024
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cloud services
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gaming
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saas
Leaseweb, a cloud services provider, rolls out its Multi-CDN technology in Asia Pacific, enhancing content delivery performance and slashing latency for sectors including Media, SaaS, Gaming and more.
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Claroty appoints industry veteran as first Chief Customer Officer
Thu, 18th Jan 2024
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martech
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cx
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r&d
Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.
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Harness fortifies CD capabilities with Armory acquisition
Tue, 16th Jan 2024
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storage
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devops
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ml
Harness has boosted its continuous deployment capabilities by acquiring key intellectual property and technology from Armory, aiming to streamline the developer experience.
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Air India launches AI assistant AI.g on WhatsApp for customer support
Thu, 11th Jan 2024
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whatsapp
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connectivity
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germany
Air India's AI-driven virtual assistant, AI.g, has been launched on WhatsApp to offer customers an easily accessible support channel for over 1300 travel-related enquiries.
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AI revolutionising industries, redefining professional roles
Thu, 4th Jan 2024
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ai
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blockchain
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coding
AI is redefining professional roles, demanding a shift toward AI proficiency in recruiting, offering companies access to a global talent pool.
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N4L's commitment to secure digital schooling featured in 2023 report
Wed, 20th Dec 2023
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edutech
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soc
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creative technologies
Network for Learning's 2023 Annual Report highlights the unwavering commitment to secure digital education provision for NZ schools.
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8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience
Fri, 15th Dec 2023
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video
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contact centre
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social media
8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.
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Sysdig hires Andy Dobrov to champion customer success & support
Wed, 13th Dec 2023
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cloud security
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application security
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breach prevention
Sysdig has secured the services of Andy Dobrov as Senior Vice President of Customer Success, Support, and Services.
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NetWitness integrates with AWS AppFabric to bolster cloud security
Wed, 13th Dec 2023
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cloud services
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saas
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public cloud
NetWitness partners with Amazon Web Services' AppFabric to enhance cloud security, streamlining threat detection and response tasks.
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Bluecurrent & Spark achieve 1 million IoT connections in New Zealand
Tue, 5th Dec 2023
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iot
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spark
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productivity
Bluecurrent and Spark notch up one million IoT connections in NZ for smarter metering, bolstering efficiency and innovation.
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Amelia named as leading AI provider in Everest Group AI Top 50
Mon, 4th Dec 2023
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ai
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retail
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sales
Amelia, a leading AI software company, has been recognised as a top AI provider in the inaugural Everest Group AI Top 50.
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Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
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contact centre
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cloud services
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public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
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dLocal, eSky strengthen partnership for payment solutions
Mon, 27th Nov 2023
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martech
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cx
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customer service
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
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Kingston Technology maintains SSD market leadership for the 6th year running
Fri, 24th Nov 2023
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leadership
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ssd storage
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kingston
Kingston Technology continues as global SSD market leader for six years in a row, holding 28% market share in 2022.
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Will 2024 be the year you supercharge the performance of your customer contact centre?
Wed, 15th Nov 2023
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contact centre
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cx
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martech
Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.