Customers stories
IT spending to increase in 2020, but PC sales and Coronavirus disruption will impact overall growth, says IDC Black Books.
ABBYY has introduced Mobile Web Capture, an AI-enabled mobile technology that aids the onboarding process for new customers.
Harnessing AI, machine learning, and VR, the travel industry seeks to predict and inspire consumer behaviour, making choices more personalised and engaging.
SAS leads in customer analytics, praised for its top-tier data handling and strategy in The Forrester Wave report.
Juniper Networks held its partner awards in Sydney last week, with New Zealand's own 2degrees taking out the top spot as partner of the year.
APAC organizations are still in the early stages of digital transformation, with Australia and New Zealand leading the way, says IDC.
With 14.3 million people currently employed in ANZ, unnecessary admin tasks creates a potential $61bn opportunity cost annually to organisations.
LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.
Citrix and Microsoft bolster their alliance with a focus on aiding joint customers to embrace cloud mobility and digital transformation.
Kiwi tech company Conbrio, known for stellar customer service, has streamlined operations for Telnet, a leading NZ contact centre since 1996.
Vertias has promoted Louis Tague to the top ANZ role of managing director for the information management vendor.
MuleSoft appoints new channel manager for Australia and New Zealand to support go-to-market strategies and sales momentum.
Alcatel-Lucent Enterprise appoints new CEO as it shifts towards becoming a cloud-based network and communications company.
Banks must collaborate with FinTech firms as they struggle to keep pace with the disruption caused by emerging technology, a report has found.
BroadSign's Mobile offering is being used by Xprnc Media to engage with consumers, providing product information, coupons and discounts.
A Cognizant study reveals Australian consumers prefer search engine recommendations over brand websites, seek seamless payments, and value engaging content.
Spark mobile and broadband services were down on Sunday, with widespread outages impacting some customers across the country.
it's time that partners started to think differently about engaging with customers to fill the gap between expectation and reality.
Silver Peak's Unity EdgeConnect achieves VMware Ready status for network functions virtualisation (NFV) offering.
Pivotal's Series C funding round is set to end with $253m, led by new investor Ford Motor Company, Microsoft and previous investors.
