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Digital Exclusion Stories

UK Stories

Digital Exclusion stories

HMRC picks Capgemini, NiCE & Route 101 for overhaul
Digital Transformation

HMRC picks Capgemini, NiCE & Route 101 for overhaul

Millions of taxpayers should see faster, more consistent support as HMRC moves contact services onto a single cloud platform with AI tools.

By Karen Joy Bacudo • 4 min read • This month
Financial leaders fear AI could harm vulnerable customers
Fintech

Financial leaders fear AI could harm vulnerable customers

Most firms have expanded customer-facing AI even as a survey found 77% fear their strategies could harm vulnerable customers.

By Karen Joy Bacudo • 5 min read • This month
Disabled shoppers face widespread barriers, study finds
Customer Experience

Disabled shoppers face widespread barriers, study finds

Widespread access failures are driving disabled shoppers away, with 38% abandoning purchases and most avoiding brands after bad experiences.

By Mark Tarre • 4 min read • Last month
UK outlines cyber & AI regulatory overhaul in King's Speech
Data Protection

UK outlines cyber & AI regulatory overhaul in King's Speech

Businesses face tighter reporting and new rules as ministers move to overhaul cyber security, AI oversight and digital identity regulation.

By Mark Tarre • 9 min read • Last month
BT urges analogue landline users to switch to digital
Customer Experience

BT urges analogue landline users to switch to digital

Thousands of households could lose familiar phone service if they ignore BT’s notices before the UK’s analogue landline switch-off in 2027.

By Sofiah Nichole Salivio • 4 min read • Fri, 1st May 2026
Scotland Women in Technology backs charity board pilot
Digital Transformation

Scotland Women in Technology backs charity board pilot

More charities could gain digital expertise as up to 30 women are trained for trustee roles under a new board-matching pilot.

By Sofiah Nichole Salivio • 4 min read • Wed, 15th Apr 2026
Virgin Media O2 helps one million get online in UK
eLearning

Virgin Media O2 helps one million get online in UK

Free data, donated devices and rural coverage have helped one million digitally excluded people in the UK get online, Virgin Media O2 said.

By Sofiah Nichole Salivio • 4 min read • Sat, 28th Mar 2026
Bentswood Hub gets free full-fibre broadband from nexfibre
Unified Communications

Bentswood Hub gets free full-fibre broadband from nexfibre

The free two-year service will give young people at Bentswood Hub faster access to homework help, digital skills and online support.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Mar 2026
Virgin Media O2 to donate 12,000 smartphones in 2026
Clean technologies

Virgin Media O2 to donate 12,000 smartphones in 2026

Virgin Media O2 will donate 12,000 refurbished smartphones in 2026 to help tackle digital exclusion and cut electronic waste across the UK.

By Kaleah Salmon • 5 min read • Thu, 22nd Jan 2026

Global Stories

Digital Exclusion stories

Bitget extends UNICEF game coalition with AI lessons
Gaming

Bitget extends UNICEF game coalition with AI lessons

More than 642,000 young people in eight countries will gain AI and financial literacy lessons as the partnership enters its second year.

By Karen Joy Bacudo • 4 min read • Last month

Stories from Other Regions

Digital Exclusion stories

Digital inclusion groups to tailor training for charities
Digital Transformation

Digital inclusion groups to tailor training for charities

Charities could get training better suited to limited budgets and low digital confidence as AI reshapes service delivery.

By Catherine Knowles • 4 min read • Last month
Tuanz warns New Zealand of widening digital safety gaps
Unified Communications

Tuanz warns New Zealand of widening digital safety gaps

Schools, households and agencies face uneven access and safety online as TUANZ urges a national rethink over AI, curriculum and mobile coverage.

By Kaleah Salmon • 4 min read • Fri, 10th Apr 2026
IWD: When we give access, we all gain
Hyperscale

IWD: When we give access, we all gain

On International Women's Day, Equinix backs women's digital inclusion, scaling WomenConnect and funding APAC programs to close tech gaps.

By Cyrus Adaggra • 3 min read • Wed, 4th Mar 2026
Community wi-fi project targets 100 remote communities
Unified Communications

Community wi-fi project targets 100 remote communities

Community wi-fi project plans to connect 2,030 premises in 100 remote communities by 2030, backed by AUD $5 million and new low-cost devices.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Feb 2026
Call for device donations as digital divide widens
eLearning

Call for device donations as digital divide widens

WorkVentures urges Australian firms and government to donate unused devices as 1.42 million young people lack a computer at home.

By Mark Tarre • 5 min read • Thu, 5th Feb 2026
TUANZ partners with Recycle A Device to bridge divide
Gaming

TUANZ partners with Recycle A Device to bridge divide

TUANZ has teamed with Recycle A Device to supply refurbished laptops to students, targeting New Zealand's growing digital divide in 2026.

By Kaleah Salmon • 5 min read • Thu, 5th Feb 2026
Free internet pilots connect vulnerable Australians online
Disaster Recovery

Free internet pilots connect vulnerable Australians online

Free internet pilots in Victoria and Western Australia have connected over 350 vulnerable people, offering a scalable model for digital inclusion.

By Melania Watson • 4 min read • Wed, 28th Jan 2026