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Empathy Stories - Page 2

UK Stories

Empathy stories

AI reshapes UK recruitment, sparking concerns over empathy loss
Human Capital Management

AI reshapes UK recruitment, sparking concerns over empathy loss

AI is transforming UK recruitment, with 73% of recruiters using it, sparking concerns that automation may undermine empathy in hiring processes.

By Catherine Knowles • 3 min read • Thu, 23rd Oct 2025
AI in customer service: balancing technology & the human touch
Customer Experience

AI in customer service: balancing technology & the human touch

UK firms embrace AI to support, not replace, customer service agents, blending tech with empathy for better CX and stronger customer loyalty in 2025.

By Shannon Williams • 4 min read • Fri, 10th Oct 2025
Cyber security budgets lag as soft skills take centre stage
Advanced Persistent Threat Protection

Cyber security budgets lag as soft skills take centre stage

Most cyber security professionals say budgets aren't keeping up with threats, while soft skills like communication become vital to tackle human factors.

By Shannon Williams • 4 min read • Thu, 2nd Oct 2025
Human customer service drives loyalty & up to GBP £100 spend
Customer Experience

Human customer service drives loyalty & up to GBP £100 spend

Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.

By Shannon Williams • 4 min read • Mon, 5th May 2025

Global Stories

Empathy stories

AI & automation face 2026 shakeout on real business value
Digital Transformation

AI & automation face 2026 shakeout on real business value

In 2026, AI and automation face a shakeout as pilots give way to hard ROI demands, exposing skills gaps and flawed processes at scale.

By Kaleah Salmon • 8 min read • Thu, 18th Dec 2025
IT's human side of cyber incidents and digital transformation
Digital Transformation

IT's human side of cyber incidents and digital transformation

In 2026, successful cyber incident response and digital transformation hinge on human clarity and calm, despite rapid AI and tech advances reshaping IT landscapes.

By Amanda Doucette-Lachapelle • 5 min read • Sat, 22nd Nov 2025
Personos uses AI & psychology to improve workplace empathy
Artificial Intelligence

Personos uses AI & psychology to improve workplace empathy

Personos launches AI-driven platform using personality science to boost empathetic communication and teamwork in workplaces and nonprofits.

By Sean Mitchell • 4 min read • Thu, 20th Nov 2025
needi & Grá Chocolates share EUR €100,000 prize for sustainable gifting
Artificial Intelligence

needi & Grá Chocolates share EUR €100,000 prize for sustainable gifting

UK platform needi and Irish chocolatier Grá Chocolates share EUR €100,000 prize for sustainable corporate gifting fostering cross-border collaboration.

By Melvin Hipolito • 3 min read • Wed, 19th Nov 2025
How human agents can work with AI to elevate contact centre outcomes for customers
Unified Communications

How human agents can work with AI to elevate contact centre outcomes for customers

Combining human empathy with AI's smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.

By Rod Lester • 3 min read • Thu, 6th Nov 2025
Ricoh study shows human connection remains vital in service era
Artificial Intelligence

Ricoh study shows human connection remains vital in service era

Ricoh partners with expert Erica Dhawan to reveal study showing 85% in the US prefer genuine human service over automation in customer care.

By Melvin Hipolito • 3 min read • Tue, 7th Oct 2025
UK students fear AI redundancy as entry roles shrink by 30%
EduTech

UK students fear AI redundancy as entry roles shrink by 30%

A survey finds 80% of UK students fear AI could cause job losses, amid a 30% drop in entry-level roles and rising student debt averaging GBP £53,000.

By Jed Nykolle Harme • 4 min read • Wed, 23rd Jul 2025
AI in education & recruitment must support, not replace, humans
Artificial Intelligence

AI in education & recruitment must support, not replace, humans

Education and recruitment leaders urge AI to support, not replace, humans, emphasising ethics, creativity and oversight in tech-driven sectors.

By Shannon Williams • 3 min read • Wed, 16th Jul 2025
Gen Z fears AI threats to jobs as UK entry-level roles decline
EduTech

Gen Z fears AI threats to jobs as UK entry-level roles decline

Nearly a third of UK entry-level jobs have vanished since 2022, as 80% of Gen Z fear AI may endanger their future career prospects.

By Shannon Williams • 4 min read • Wed, 16th Jul 2025
AI to create new roles as Nimbl predicts job growth not loss
Digital Transformation

AI to create new roles as Nimbl predicts job growth not loss

Nimbl predicts AI will create new job roles and growth, transforming the workforce with personalised services rather than causing redundancies.

By Jed Nykolle Harme • 3 min read • Sat, 14th Jun 2025
Skillsoft & Salesforce launch AI learning for support teams
Customer Experience

Skillsoft & Salesforce launch AI learning for support teams

Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.

By Catherine Knowles • 3 min read • Thu, 12th Jun 2025

Stories from Other Regions

Empathy stories

Psychedelics seen to boost creativity & leadership at work
Artificial Intelligence

Psychedelics seen to boost creativity & leadership at work

A report finds 76% of Australian and US workers believe psychedelics boost creativity, with 52% noting long-term leadership benefits in the workplace.

By Sean Mitchell • 4 min read • Tue, 23rd Sep 2025
Rewiring innovation: The dynamic and diverse future of emerging tech is female
Unified Communications

Rewiring innovation: The dynamic and diverse future of emerging tech is female

Women and neurodiverse individuals are reshaping emerging tech, bringing empathy and fresh perspectives to innovation and engineering careers.

By Sowmiya Selvakumaraswamy • 5 min read • Fri, 20th Jun 2025