Gamma stories
AI is trimming contact-centre admin and lifting productivity as CX teams seek gains without sacrificing the human touch.
MSPs could protect margins by bundling cloud voice, as Gamma says it can also reduce churn and block rivals from key accounts.
Vendor lock-in can turn cloud voice upgrades into costly transformation programmes, raising service risk and limiting control over future changes.
As larger vendors bundle communications with cloud and security, smaller voice specialists face tougher competition and higher support risk.
Partners in the UK channel face rising pressure to prove value as customers switch providers and demand faster innovation, longer-term roadmaps.
Rising costs and demand for real-time services are pushing retailers to standardise networks, as patchwork systems slow expansion and raise risk.
'Good enough' voice tools quietly drain time, frustrate staff and erode service, as hidden frictions multiply across calls, teams and offices.
Gamma has launched GammaUCX, a single voice layer to unify mixed cloud and legacy telephony estates across more than 20 countries.
With the UK's PSTN network ending in 2027, over 5.5 million SMEs must urgently switch to digital communications to avoid disruption and boost resilience.
Tech Trends 2026 highlights resilience as essential amid supply chain issues, AI risks, and rising customer demands for trusted, stable partners.
Partners in Australia and New Zealand may benefit as Gamma targets higher margins and simpler onboarding in a crowded cloud communications market.
Asia-Pacific expansion is set to help partners widen margins, cut compliance risk and reach new customers across 27 countries.
Users can now turn Confluence pages into visuals, prototypes and presentations as Atlassian opens AI links to third-party tools.
The new tools let teams turn Confluence pages into charts, prototypes and presentations without manual copying, cutting friction for users.
Gamma launches its Global Communications Enablement cloud portfolio across Australia, New Zealand, Singapore and the Philippines.
Gamma is urging organisations to prioritise quick CX wins, reducing customer friction and risk while building momentum for longer-term change.
Gamma is urging organisations to treat missed calls and long queues as symptoms of deeper CX flaws in systems, processes and culture.
Gamma launches International Operator Connect, letting UK partners sell Teams voice across Europe while offloading regulatory burdens.
Gamma and Red Cactus have agreed a Europe-wide tie-up to bring Bubble-powered CRM and ERP integrations to Gamma's UCaaS partner network.
Singapore's strict licensing and Singtel's dominance make Gamma's partner-led APAC plan a test of whether wholesale routes can open the market.
