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Intelligent automation stories

Freshworks expands Freddy AI with email & workflows
Software-as-a-Service

Freshworks expands Freddy AI with email & workflows

Support teams will soon be able to build AI workflows from plain language, as Freshworks broadens Freddy AI into email and live service-desk guidance.

By Sofiah Nichole Salivio • 4 min read • Last week
Exclusive: ABBYY launches hybrid AI document models
Data Protection

Exclusive: ABBYY launches hybrid AI document models

Enterprises under pressure to curb AI risk and cost are being given a hybrid option that blends generative models with OCR and rules-based extraction.

By Sean Mitchell • 6 min read • Last week
Nintex appoints Amy Payne as Chief Marketing Officer
Software-as-a-Service

Nintex appoints Amy Payne as Chief Marketing Officer

The software maker is betting on seasoned marketing leadership to sharpen its pitch as it pushes deeper into AI-driven workflow orchestration.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Conexiom names product & marketing chiefs for AI push
Software-as-a-Service

Conexiom names product & marketing chiefs for AI push

The hires come as manufacturers and distributors demand AI tools that can be verified before they replace manual order and invoice processing.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Diligent adds agentic AI to governance risk platform
Software-as-a-Service

Diligent adds agentic AI to governance risk platform

Risk and audit teams could cut days of manual reporting as the new tools automate assessments, evidence gathering and board updates.

By Sofiah Nichole Salivio • 4 min read • Last week
ABBYY named leader in Gartner's IDP market assessment
Software-as-a-Service

ABBYY named leader in Gartner's IDP market assessment

Enterprise buyers are weighing more than OCR as ABBYY's latest Gartner ranking underscores growing demand for reliable AI-ready document workflows.

By Joseph Gabriel Lagonsin • 4 min read • Last week
UiPath survey says enterprises still piloting agentic AI
Digital Transformation

UiPath survey says enterprises still piloting agentic AI

Most large firms are yet to embed AI fully, as data, integration and governance issues keep agentic projects stuck in pilots.

By Joseph Gabriel Lagonsin • 4 min read • This month
Tech Mahindra launches AWS centre to scale agentic AI
Manufacturing

Tech Mahindra launches AWS centre to scale agentic AI

The launch targets firms struggling to move AI from pilots into production, with a first UK deployment reporting efficiency gains of about 40%.

By Joseph Gabriel Lagonsin • 4 min read • This month
Mambu launches Intelligent Core for agentic banking AI
Software-as-a-Service

Mambu launches Intelligent Core for agentic banking AI

Banks could use the new platform to automate routine tasks and speed decisions, but only within strict guardrails and audit trails.

By Joseph Gabriel Lagonsin • 4 min read • This month
Appian honours Accenture, Deloitte & others in APJ
Digital Transformation

Appian honours Accenture, Deloitte & others in APJ

Public sector agencies and enterprises in Asia Pacific and Japan are using Appian partners to speed up workflows and cut manual work.

By Sean Mitchell • 4 min read • This month
Nintex unifies automation & AI in platform overhaul
Digital Transformation

Nintex unifies automation & AI in platform overhaul

Organisations can now govern and deploy workflows, apps and AI together in one environment, aiming to cut rollout friction across departments.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Stories from Other Regions

Intelligent automation stories

How One NZ cut provisioning time from 10 days to 10 minutes using AI
Digital Transformation

How One NZ cut provisioning time from 10 days to 10 minutes using AI

Customers now get new mobile services activated in under ten minutes, after One NZ used AI to replace a 10-day process.

By Cy Wright • 4 min read • Last week
Exclusive: DCB Bank balances AI speed with banking risk
Hybrid Cloud

Exclusive: DCB Bank balances AI speed with banking risk

Human oversight will stay in place for DCB Bank's highest-risk AI decisions as the lender pushes automation to speed up SME services.

By Sean Mitchell • 9 min read • Last week
Why agentic AI is the key to systems integrity
Disaster Recovery

Why agentic AI is the key to systems integrity

Tighter Australian resilience rules are pushing firms to embed governance into agentic AI before expanded access and autonomy raise compliance risk.

By Paul Arthur • 6 min read • This month
Australian firms lose time to repetitive admin work
Software-as-a-Service

Australian firms lose time to repetitive admin work

Businesses risk wasting money on AI unless they first tackle the repetitive admin that is draining skilled staff time across departments.

By Sofiah Nichole Salivio • 5 min read • This month
EY India says agentic AI could lift treasury forecasts
Manufacturing

EY India says agentic AI could lift treasury forecasts

Treasury teams could cut forecast errors and free staff from manual work if they fix fragmented data and weak governance, EY India said.

By Karen Joy Bacudo • 4 min read • This month
Blue Machines AI launches Project Icebreaker for BFSI
Data Protection

Blue Machines AI launches Project Icebreaker for BFSI

Five Indian financial firms will get free support to shift AI pilots into live customer-service systems under a new Blue Machines AI programme.

By Joseph Gabriel Lagonsin • 4 min read • This month
Sinch partners Coderra on AI messaging for Australia
Software-as-a-Service

Sinch partners Coderra on AI messaging for Australia

Australian retailers will gain automated chat support as the tie-up combines AI agents with Sinch's messaging network across multiple digital channels.

By Sean Mitchell • 3 min read • Last month