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IT service management (ITSM) Stories

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IT service management (ITSM) stories

UK tech leaders back AI, but skills & governance lag
Digital Transformation

UK tech leaders back AI, but skills & governance lag

Many large UK firms are still struggling to embed AI into daily operations, despite strong demand and rising governance spend.

By Sean Mitchell • 3 min read • Last week

Global Stories

IT service management (ITSM) stories

ShareGate launches MCP for Microsoft 365 governance
Software-as-a-Service

ShareGate launches MCP for Microsoft 365 governance

IT teams can now spot oversharing and AI-readiness risks in Microsoft 365 from one chat window, as governance workloads rise.

By Sean Mitchell • 4 min read • 3 days ago
LumApps launches AI Employee Hub for everyday work
Software-as-a-Service

LumApps launches AI Employee Hub for everyday work

The platform aims to close the gap between heavy AI spending and everyday use, especially for frontline staff across fragmented workplace systems.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Keeper launches Teams app for access approval workflows
Digital Transformation

Keeper launches Teams app for access approval workflows

It lets organisations approve access requests inside Teams, reducing email trails and helping keep credentials and permissions under tighter control.

By Mark Tarre • 3 min read • 3 days ago
HCLTech expands Google Cloud & ServiceNow AI tie-up
Software-as-a-Service

HCLTech expands Google Cloud & ServiceNow AI tie-up

The move is aimed at helping large firms shift AI from pilots into production with tighter governance across manufacturing, service and IT workflows.

By Sean Mitchell • 4 min read • 3 days ago
SaaS pricing is a Ponzi scheme running out of new seats to sell
Software-as-a-Service

SaaS pricing is a Ponzi scheme running out of new seats to sell

Enterprise renewals are set to shrink as agents replace logins, forcing software vendors to rethink seat-based pricing before revenue slips.

By Anurag Gurtu • 3 min read • 4 days ago
Cloudhouse cuts configuration drift detection time by 99%
Hybrid Cloud

Cloudhouse cuts configuration drift detection time by 99%

Teams can now spot unapproved infrastructure changes in minutes, helping reduce outage and audit risk as firms face tighter resilience scrutiny.

By Mark Tarre • 3 min read • 4 days ago
Infosys expands GlobalFoundries deal for managed IT services
Data Analytics

Infosys expands GlobalFoundries deal for managed IT services

The chipmaker will shift more of its enterprise systems to a managed model as Infosys takes on applications, infrastructure and support.

By Mark Tarre • 4 min read • 4 days ago
Tanium makes Atlas AI operating system generally available
Endpoint Protection

Tanium makes Atlas AI operating system generally available

More than 1,300 organisations have adopted the platform in six weeks, as Tanium bets AI can cut endpoint security and IT workflows.

By Sofiah Nichole Salivio • 5 min read • 5 days ago
Infosys expands GlobalFoundries deal for AI-led IT services
Manufacturing

Infosys expands GlobalFoundries deal for AI-led IT services

The semiconductor maker will shift internal IT operations to a managed services model designed to cut incidents and improve employee support.

By Sofiah Nichole Salivio • 4 min read • 5 days ago
Virtana launches agentic SLA management for AI ops
DevOps

Virtana launches agentic SLA management for AI ops

Enterprises wrestling with AI workload failures and infrastructure bottlenecks may use the new tool to automate incident response and service assurance.

By Sean Mitchell • 3 min read • Last week
Kaseya opens Intelligence platform to Claude, Copilot
Software-as-a-Service

Kaseya opens Intelligence platform to Claude, Copilot

IT teams will be able to use Claude and Microsoft Copilot for real-time Kaseya workflows, with general release due in 2027.

By Sofiah Nichole Salivio • 4 min read • Last week
1Kosmos puts workforce identity tool on Google Cloud
Software-as-a-Service

1Kosmos puts workforce identity tool on Google Cloud

The listing should speed procurement for cloud customers as employers face rising risks from impersonation, fraud and stolen credentials.

By Sofiah Nichole Salivio • 4 min read • Last week

Stories from Other Regions

IT service management (ITSM) stories

Agentic AI will soon run your service desk. The real question is who controls it
Software-as-a-Service

Agentic AI will soon run your service desk. The real question is who controls it

The shift to AI that can act, not just summarise, raises new questions over auditability, data residency and who controls operations.

By Dion Williams • 5 min read • 3 days ago
Autonomous IT sounds great. Here's what it actually takes to get there
Hybrid Cloud

Autonomous IT sounds great. Here's what it actually takes to get there

The biggest gains from autonomous IT come from cleaner CMDBs and faster incident resolution, not new software, as firms join up existing tools.

By Zana Stojanovski • 7 min read • 6 days ago
NeuBird AI expands ops agent to VPC & air-gapped use
Data Protection

NeuBird AI expands ops agent to VPC & air-gapped use

The update should ease compliance concerns for regulated firms by keeping incident data inside customer environments, including air-gapped sites.

By Mark Tarre • 4 min read • Last week
Infosys to modernise Valmet IT with AI-first model
Hybrid Cloud

Infosys to modernise Valmet IT with AI-first model

The deal is set to cut costs and speed issue resolution as Valmet shifts core IT operations onto an AI-led, cloud-based model.

By Sean Mitchell • 3 min read • Last week