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IT support Stories - Page 4

UK Stories

IT support stories

Keyloop launches Kara AI to transform dealer support
Unified Communications

Keyloop launches Kara AI to transform dealer support

Keyloop introduces Kara, an AI assistant in its Customer Hub, to handle routine dealer support queries and free staff for complex cases.

By Kaleah Salmon • 3 min read • Thu, 19th Feb 2026

Global Stories

IT support stories

GoTo debuts LogMeIn Partner Network for IT resellers
Software-as-a-Service

GoTo debuts LogMeIn Partner Network for IT resellers

GoTo launches LogMeIn Partner Network for IT resellers, promising tiered rewards, AI-enhanced tools and expanded support for partners.

By Sean Mitchell • 3 min read • Wed, 18th Mar 2026
SIOS wins triple honours for leadership & support teams
Disaster Recovery

SIOS wins triple honours for leadership & support teams

SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026
Smart CT clinches global IT support deals to scale up
Network Infrastructure

Smart CT clinches global IT support deals to scale up

Smart CT lands three global IT support deals covering 65,000-plus devices as it accelerates expansion across Europe, Asia and Australia.

By Kaleah Salmon • 4 min read • Tue, 10th Mar 2026
HPE complete care service: Refocused for your AI advantage
Hybrid Cloud

HPE complete care service: Refocused for your AI advantage

HPE revamps Complete Care Service into a unified, AI-powered support model to simplify hybrid IT, bridge silos and scale enterprise AI.

By Mark Bakker • 5 min read • Fri, 6th Mar 2026
AI is accelerating women's impact in tech - here's what it looks like up close
DevOps

AI is accelerating women's impact in tech - here's what it looks like up close

AI is freeing women in tech from admin drudgery, giving them space to think, lead and amplify their impact across delivery and design.

By Lorraine Sinnott • 3 min read • Tue, 3rd Mar 2026
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Unified Communications

ServiceNow unveils Autonomous Workforce & EmployeeWorks

ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 27th Feb 2026
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Software-as-a-Service

ServiceNow unveils Autonomous Workforce & EmployeeWorks

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Feb 2026
CompTIA launches AI course for frontline help desks
DevOps

CompTIA launches AI course for frontline help desks

CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
Australian employers brace for renewed pay negotiations
Human Capital Management

Australian employers brace for renewed pay negotiations

Australian employers grow bolder on 2026 pay talks, ready to lift offers modestly and use perks as tight budgets meet scarce skills.

By Karen Joy Bacudo • 4 min read • Tue, 24th Feb 2026
New Zealand bosses plan pay rises as confidence grows
Human Capital Management

New Zealand bosses plan pay rises as confidence grows

New Zealand employers plan pay rises and richer perks as economic optimism grows, with 84% expecting the outlook to lift staff salaries.

By Karen Joy Bacudo • 4 min read • Tue, 24th Feb 2026
Dell unveils tougher classroom laptops for AI‑era study
Network Infrastructure

Dell unveils tougher classroom laptops for AI‑era study

Dell launches tougher Windows and Chromebook laptops for classrooms, pitching durable AI‑ready devices with long battery life and easier repairs.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 24th Feb 2026
From breach to recovery - 5 ways to prepare your IT team for the unexpected
Firewalls

From breach to recovery - 5 ways to prepare your IT team for the unexpected

When cyber attacks slip through defences, recovery readiness - not just prevention - decides whether your organisation bends or breaks.

By Al Kingsley MBE • 4 min read • Sat, 21st Feb 2026
Cubic keeps SAP ECC core, backs AI with Rimini Street
Data Analytics

Cubic keeps SAP ECC core, backs AI with Rimini Street

Cubic shuns SAP S/4HANA upgrade, keeps ECC core and taps Rimini Street support to fund ERP modernisation, automation and AI projects.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 19th Feb 2026
Mylobster.ai plans kernel-level AI assistant platform
Data Privacy

Mylobster.ai plans kernel-level AI assistant platform

Mylobster.ai unveils plan for kernel-level AI assistants across major platforms, targeting a USD $200 billion-plus systems-level market.

By Sean Mitchell • 4 min read • Wed, 18th Feb 2026

Stories from Other Regions

IT support stories

Splashtop, Leader partner on secure remote access push
Data Protection

Splashtop, Leader partner on secure remote access push

Splashtop taps Australian distributor Leader to push secure remote access and autonomous endpoint management for hybrid workforces.

By Shannon Williams • 3 min read • Thu, 19th Feb 2026
AppControl brings timeline-based performance tracking
Data Privacy

AppControl brings timeline-based performance tracking

AppControl debuts a Windows tool that logs second-by-second performance history and privacy events, revealing what's really slowing PCs.

By Catherine Knowles • 4 min read • Fri, 13th Feb 2026