Natural language processing (NLP) stories

Parloa study finds many global firms bury support details, while most chatbots fail to solve issues and phone menus remain frustrating.

Google's Gemini enterprise suite is live in retail at Bunnings, uniting search, service and sales with AI agents and UCP support.

Luminance and LexisNexis have struck a tie-up to embed citation-backed legal research inside contract review, aiming to cut switch-hopping for in-house lawyers.

Hyland embeds AI into finance, SAP and student workflows as it upgrades Content Innovation Cloud for regulated enterprise processes.

AI-powered SOC platforms are cutting threat-hunting time from an hour to under 20 minutes, while widening access beyond senior analysts.

Revolut has launched an in-app AI assistant as banks and fintechs race to replace menu-driven apps with chat-based tools for everyday money tasks.

StructureFlow expands its AI platform to turn PDFs, diagrams and spreadsheets into editable legal and financial models for deal teams.

Tollring launches AI features to let managers query call recordings in plain English and automate quality checks with over 90% accuracy.

Qlik adds new AI agents to its analytics platform, aiming to move enterprise users from spotting data changes to triggering workflows and predictions.

8x8 unveils AI Studio to let customer experience teams build agents with natural language, aiming to cut integration delays and costs.

Kumo says its new foundation model for relational enterprise data outperforms supervised rivals, scales to 500 billion rows and answers queries in natural language.

PortmanDentex expands Heidis clinical AI across UK and Ireland practices after pilot showed faster record keeping and lighter admin for dentists.

AlphaSense names senior UK and Singapore hires as it steps up EMEA and APAC push, with multilingual search and content expansion.

SAP Concur rolls out AI-driven expense automation, policy rule creation and new travel features across Microsoft, Amex and Visa integrations.

Theia Insights raises USD $8 million in Series A to expand AI-driven market mapping as it targets banks, asset managers and private markets.

Upwind unveils sub-millisecond prompt threat detection for LLMs, claiming 95% precision using Nvidia models to secure live AI workloads.

Starling launches an in-app agentic AI assistant for personal accounts, claiming a UK first in conversational money management tools.

Constructor unveils Merchant Intelligence Agent, an AI copilot to explain, optimise and automate eCommerce search and merchandising decisions.

Google's generative AI update pushes SEO into a new era, forcing specialists to prioritise intent, E-E-A-T and NLP over rankings alone.

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.