NiCE stories
NICE aims to certify its Trading Recording System under Microsoft's Certified for Microsoft Teams program, enhancing compliance for financial services.
NICE outlines 10 best practices for effective work-from-home contact centres, focusing on infrastructure, tools, dynamic schedules, and AI-driven support.
NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.
NICE has identified four key trends to watch in 2018 in order to create or maintain a successful contact centre.
Optus Business has expanded its long-standing relationship with NICE with the closing of a new, customer experience focused deal.
NICE's CXone, a new cloud CX platform, launches in Australia and NZ, promising enhanced customer experience through smart tech integration.
Nice, an organization specializing in business efficiency, says robotics process automation can optimize workforce and reduce repetitive tasks.
Consumers are in favour of voice biometrics when dealing with contact centres, according to a new survey by NICE.
Why are customer experience efforts not living up to expectations? NICE believes a lack of customer interaction visibility may be the answer.
Agile, evolving from reseller to tech titan, sells software biz to Avaya and sets sights on global expansion, unfazed by recession.
