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Opinion Stories - Page 115

UK Stories

Opinion stories

UK BPOs and contact centres look offshore as payroll costs rise
Unified Communications

UK BPOs and contact centres look offshore as payroll costs rise

Rising UK payroll costs due to higher National Living Wage and NIC are driving BPOs and contact centres to seek cheaper offshore alternatives like South Africa.

By Ruben Moggee • 4 min read • Thu, 8th May 2025
Digitising workflows: The role of AI and Automation and how they are transforming efficiency in healthcare
Robotic Process Automation

Digitising workflows: The role of AI and Automation and how they are transforming efficiency in healthcare

AI and automation are transforming UK healthcare by digitising workflows, enhancing efficiency, reducing errors, and cutting NHS patient waiting lists.

By Mark Hitchman • 6 min read • Thu, 8th May 2025

Global Stories

Opinion stories

Pure Storage & Nutanix join forces for ANZ cloud solution
Storage

Pure Storage & Nutanix join forces for ANZ cloud solution

Pure Storage and Nutanix team up to offer a cutting-edge solution combining cloud infrastructure and FlashArray storage for ANZ enterprises' virtualisation needs.

By Mark Jobbins • 4 min read • Mon, 12th May 2025
Striking the AI balance: How to maximise the opportunity while minimising the risk in global retail
Digital Transformation

Striking the AI balance: How to maximise the opportunity while minimising the risk in global retail

OnBuy harnesses AI to boost growth and return GBP £15m yearly to customers, emphasising cautious, customer-focused adoption in online retail's AI journey.

By Cas Paton • 5 min read • Fri, 9th May 2025
Agentic AI: Redefining how we work with technology
Supply Chain

Agentic AI: Redefining how we work with technology

Agentic AI is transforming Australian businesses, enabling smarter, faster decisions and reshaping innovation, productivity and growth strategies.

By George Harb • 4 min read • Fri, 9th May 2025
The transformation of American railroads: From industrial revolution to sustainable strength
Supply Chain

The transformation of American railroads: From industrial revolution to sustainable strength

America's railroads, vital since 1830, now embrace sustainability with innovative composite ties, reducing deforestation while ensuring safer, longer-lasting infrastructure.

By Tim Noonan • 4 min read • Fri, 9th May 2025
Qual at Scale: Unlocking the “Why” at a Whole New Level
Customer Experience

Qual at Scale: Unlocking the “Why” at a Whole New Level

Mercury Analytics launches Qual at Scale, an AI-driven tool offering in-depth qualitative research at survey scale for rapid, detailed consumer insights.

By Ron Howard • 3 min read • Thu, 8th May 2025
AI & unified platforms shape the future of self-service
Customer Experience

AI & unified platforms shape the future of self-service

B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.

By Mike Jennett • 4 min read • Thu, 8th May 2025
How outsourcing and automation plug the cybersecurity skills gap
Advanced Persistent Threat Protection

How outsourcing and automation plug the cybersecurity skills gap

Australian and New Zealand firms tackle cybersecurity talent shortages by outsourcing and automating, bridging gaps while enhancing defences against evolving threats.

By Jason Whyte • 3 min read • Thu, 8th May 2025
The new standard for corporate travel is real-time, policy-smart, and employee-centric
Expense Management

The new standard for corporate travel is real-time, policy-smart, and employee-centric

Corporate travel evolves with real-time, policy-smart systems creating agile, cost-effective journeys that empower employees and streamline spending.

By Jonathan Beeby • 4 min read • Thu, 8th May 2025
Unlocking Retail Growth: The WhatsApp Customer Service Revolution
Encryption

Unlocking Retail Growth: The WhatsApp Customer Service Revolution

eCommerce retailers are boosting loyalty and revenue by using WhatsApp's 3 billion-user reach for faster, efficient, and personalised customer service.

By Dvir Hoffman • 4 min read • Thu, 8th May 2025
The rationale for positioning businesses to thrive in an increasingly conscious economy
Software-as-a-Service

The rationale for positioning businesses to thrive in an increasingly conscious economy

Embracing ESG is now essential; businesses thriving in the conscious economy align performance, talent management and procurement for lasting success.

By Adam Bowles • 5 min read • Wed, 7th May 2025
AI is the shortcut from 'Vacant role' to 'Hired'!
Human Capital Management

AI is the shortcut from 'Vacant role' to 'Hired'!

Employment Hero launches EH Hiring, an AI-powered tool offering small businesses a free, fast path from vacancy to interview with top candidates.

By David Holland • 4 min read • Wed, 7th May 2025
How to turn the contact centre grind into interesting and rewarding work for your agents in 2025
Unified Communications

How to turn the contact centre grind into interesting and rewarding work for your agents in 2025

AI-powered tools are transforming contact centres by easing agents' workloads, boosting job satisfaction, and cutting staff churn in 2025.

By Ian de Sousa and Paul Rilstone • 4 min read • Wed, 7th May 2025
Is Bitcoin turning into the 'new boring' of investing?
Crypto

Is Bitcoin turning into the 'new boring' of investing?

Bitcoin's recent steady rise contrasts with falling stock indices, suggesting it may be evolving into a mature, safe-haven asset amid global market turmoil.

By Paul Quickenden • 4 min read • Wed, 7th May 2025
Ground truth: the critical step bridging GenAI prototypes and production-ready applications
Generative AI

Ground truth: the critical step bridging GenAI prototypes and production-ready applications

Australian start-ups in GenAI face the challenge of turning prototypes into reliable applications by grounding AI outputs in verified data for accuracy and compliance.

By Warren Schilpzand • 4 min read • Wed, 7th May 2025

Stories from Other Regions

Opinion stories

How 'Cloud Adjudication' benefits retailers in Southeast Asia
Customer Experience

How 'Cloud Adjudication' benefits retailers in Southeast Asia

Cloud-based adjudication boosts Southeast Asian retailers with fast, personalised offers, enhancing loyalty programmes and customer satisfaction across channels.

By Aaron Crowe • 4 min read • Thu, 8th May 2025