Outsourcing stories - Page 2
The concept of the Division of Labour introduced by economics philosopher Adam Smith underpins the modern notion of outsourcing. This describes the allocation of specialist tasks to outside experts capable of doing the job better, while potentially reducing costs and allowing the contractor to focus on core business.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
KPMG says executives see managed services as key to AI
This month
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digital transformation
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partner programmes
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risk & compliance
Executives now see managed services as a critical route to scaling agentic AI, with most prioritising AI know-how and security over cost savings.
Vistra appoints Chief AI & Digital Officer Damian Leach
This month
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saas
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data analytics
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digital transformation
Vistra names Damian Leach as Chief AI & Digital Officer to accelerate global digital and AI upgrades across client services and operations.
Creative ITC hires Lewis Pinner as Chief Revenue Officer
This month
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storage
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hybrid cloud
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digital transformation
Creative ITC appoints veteran industry executive Lewis Pinner as Chief Revenue Officer to drive overseas expansion and deepen customer growth.
Flip appoints Amy McDonnell and Lee Nadler to C-suite roles
This month
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digital transformation
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cx
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martech
Flip names Amy McDonnell Chief Customer Officer and Lee Nadler Chief Marketing Officer as the voice AI firm accelerates growth after a USD $20 million Series A.
Advania names new UK CFO & CMO following expansion
This month
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digital transformation
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cx
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martech
Advania names Sabrina Harris as UK Chief Financial Officer and Tara Allison as Chief Marketing Officer as it presses on with expansion after acquisitions.
AI prompts clients to question expert fees, report finds
This month
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devops
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digital transformation
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partner programmes
One in three firms say clients now think AI can do expert work in-house, raising pricing pressure for agencies and consultancies.
FE fundinfo flags five shifts in asset manager compliance
Last month
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fintech
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risk & compliance
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ai
FE fundinfo says UK and EU disclosure reforms, AIFMD II and AI oversight will reshape compliance for asset managers in 2026.
NIIT MTS named Fosway digital learning strategic leader
Last month
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digital transformation
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e-learning
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education, learning & training
NIIT MTS secures fourth straight Fosway Strategic Leader nod as the learning services business wins praise for its AI-first approach and global reach.
Aquablue opens Morristown HQ after 40% workforce rise
Last month
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network infrastructure
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ai
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hybrid & remote work
Aquablue opens Morristown headquarters as Chief Executive Officer Chris Marino hails expansion after workforce growth of more than 40%.
UK accountants adopt AI hybrid model to ease staff shortages
Last month
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digital transformation
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fintech
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rpa
UK accountancy firms adopt AI-led hybrid models with offshore teams as staffing shortages and new tax rules threaten up to GBP £4 billion in fees.
Risk Ledger expands into Maryland to target US cyber
Last month
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partner programmes
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supply chain
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risk & compliance
UK supply chain cyber firm Risk Ledger opens a Maryland base to build its US team and tap growing demand for third-party risk oversight.
Rimini Street wins three Stevie Awards for support
Last month
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digital transformation
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cx
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martech
Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.
Mintivo signs IT support deal with Prospect Hospice
Last month
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dr
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network infrastructure
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digital transformation
Prospect Hospice appoints Mintivo to overhaul IT support, aiming to boost system reliability and free staff to focus on patient care.
Abacus adopts single brand after Medicus IT merger
Last month
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data protection
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fintech
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advanced persistent threat protection
Abacus unveils a single global brand after its merger with Medicus IT, uniting financial and healthcare cybersecurity under one banner.
MSPs eye hybrid IT gains in cloud & security services
Last month
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firewalls
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data protection
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private cloud
MSPs chase predictable hybrid IT revenue as research shows cloud management and security services leading demand across global markets.
AI drives wasted cloud spend higher despite FinOps gains
Last month
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hybrid cloud
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digital transformation
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hyperscale
Wasted cloud spend jumps to 29% as AI workloads surge, outpacing gains in FinOps maturity and sharpening focus on governance and risk.
Capita expands Multiverse AI training to 750 staff
Last month
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digital transformation
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it automation
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rpa
Capita expands its Multiverse AI training to 750 staff, after early cohorts saved 10 hours a week each and delivered 400 automation projects.
Hexaware unveils Agentverse AI platform for enterprises
Last month
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uc
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manufacturing
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digital transformation
Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.
Alchelyst merger creates unified private markets platform
Last month
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digital transformation
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fintech
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cx
Alchelyst merges with Lyra Client Solutions to form a unified tech-enabled private markets servicing platform led by founder Joan Kehoe.
Cynomi targets MSPs with new third-party risk push
Last month
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saas
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digital transformation
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cloud security
Cynomi is urging MSPs to tap booming demand for third-party risk services as supply chain attacks surge and compliance rules tighten.