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Salesforce stories - Page 10

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Salesforce report highlights AI adoption & data challenges in Singapore

Tue, 11th Jun 2024
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Salesforce's new State of Marketing report reveals that 78% of Singaporean marketers have adopted AI, yet only 21% are satisfied with data unification.
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Five9 & Salesforce collaborate on AI solutions for contact centres

Tue, 11th Jun 2024
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Five9 and Salesforce have launched a new AI-enhanced integration aimed at revolutionising contact centres. The upgrade promises to boost agent efficiency and customer satisfaction.
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Slack launches new task management tool named lists for users

Tue, 11th Jun 2024
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Slack has unveiled lists, a new project and task management tool for its paid customers, aimed at centralising and streamlining team workflows.
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Salesforce Misses Analysts’ Revenue Forecasts for Q1 Fiscal 2025

Sat, 8th Jun 2024
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Salesforce posted an 11% rise in Q1 FY25 revenue to USD $9.13 billion but missed analysts’ forecasts. Strong cash flow and margins highlight financial gains.
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Salesforce report reveals AI-driven shift in customer service

Wed, 5th Jun 2024
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Salesforce’s latest report reveals 80% of Singaporean service professionals now see customer service as a profit driver, anticipating higher budgets and headcount.
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Adaptive Shield expands SSPM platform for complex data security

Thu, 30th May 2024
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Tel Aviv-based Adaptive Shield announces major expansion of its SSPM platform, tackling complex permissions and data sharing to enhance SaaS security postures.
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Salesforce unveils AI programme to boost Singapore SMEs

Thu, 30th May 2024
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Salesforce launches Data+AI Boost SME Program at Asia Tech x Singapore Summit to aid 5,000 SMEs in data utilisation for AI integration, partnering with IMDA.
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Alibaba Cloud expands AI reach with new data centres & courses

Fri, 24th May 2024
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Alibaba Cloud announced an ambitious expansion at its Global Summit in Paris, including new cloud regions in Mexico and Asia, and unveiled a generative AI platform.
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Salesforce enhances Service Cloud for unified customer care

Fri, 24th May 2024
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Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.
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IBM & Salesforce announce strategic AI partnership

Fri, 24th May 2024
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IBM and Salesforce expand their partnership to merge IBM's watsonx AI with Salesforce's Einstein 1, aiming to revolutionise AI and data integration for businesses.
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Salesforce enhances Einstein Copilot AI for marketers & merchants

Fri, 24th May 2024
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Salesforce has unveiled new Einstein Copilot features aimed at marketers and merchants, enhancing AI-driven customer interaction and business efficiency.
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Salesforce unveils new tools to enhance Commerce Cloud platform

Fri, 24th May 2024
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Salesforce unveils new Commerce Cloud innovations to streamline B2B and B2C operations, promising seamless and personalised shopping experiences across all channels.
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IBM unveils major Watson, AI & open source innovations

Thu, 23rd May 2024
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At IBM's annual THINK conference, major updates to the watsonx platform were announced, including new open-source AI models, tools, and data capabilities, set to redefine enterprise AI.
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Keepit earns third consecutive Customer Top Rated Award

Thu, 16th May 2024
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Keepit wins its third consecutive Customer Top Rated Award from TrustRadius for excellence in SaaS Backup, Data Loss Prevention, Disaster Recovery, and Enterprise Backup.
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Salesforce partners with NTT DATA to optimise applications

Thu, 16th May 2024
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Salesforce has enlisted NTT DATA to streamline its applications, boosting their two-decade partnership and aiming to enhance managed services across multiple Salesforce platforms.
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Loop expands returns management to Salesforce Commerce Cloud

Wed, 15th May 2024
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Loop expands its celebrated returns management software to support enterprise merchants on Salesforce Commerce Cloud, enhancing returns efficiency and customer satisfaction.
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Salesforce launches trusted AI solutions to boost adoption in ASEAN

Tue, 14th May 2024
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Salesforce has launched trusted AI and data solutions, including Einstein Copilot and Tableau Pulse, to bridge the AI trust gap in Singapore and ASEAN, where data integrity doubts hinder AI adoption.
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Significant trust issues in AI revealed in Salesforce research

Fri, 10th May 2024
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Salesforce's new study reveals 'trust in data' as a significant barrier to AI adoption, with 48% of Singaporean workers facing difficulties engaging with AI.
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RingCentral launches AI-powered contact centre RingCX in Australia

Fri, 3rd May 2024
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RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.
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The remote desktop tools most targeted by attackers in the last year

Thu, 2nd May 2024
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Virtual Network Computing (VNC) was the most targeted remote desktop tool in the past year, clouds over a new Barracuda data report.