Self-service stories - Page 3
Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Fri, 26th Jan 2024
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uc
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data analytics
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rpa
Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.
Dynatrace explores AI's role in 2024 channel landscape
Mon, 4th Dec 2023
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genai
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ai
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clean technologies
Dynatrace VP foresees AI advancements in 2024 driving channel opportunities in security, sustainability and data quality.
Compliance is top concern in data management for 79% of ITDMs, reveals Cloudera study
Fri, 24th Nov 2023
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edutech
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data analytics
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risk & compliance
Cloudera's research divulges compliance as the top worry of 79% of ITDMs handling data management, attributed to the use of point solutions.
Meta & Zitcha offer unprecedented retail ad reach through new venture
Fri, 17th Nov 2023
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customers
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facebook
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instagram
Meta and Zitcha are partnering to offer retailers access to a vast audience on Instagram and Facebook, revolutionising ad outreach on these platforms.
NTT DATA UK&I & eir partner to improve customer service with AI
Fri, 10th Nov 2023
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uc
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cx
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martech
NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.
British Land introduces digital wallet access for London office building
Wed, 8th Nov 2023
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clean technologies
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apple
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sustainability
British Land teams with SwiftConnect and HID to provide digital wallet access at Broadgate's 100 Liverpool Street office in London.
Oracle boosts customer experience with generative AI in Cloud CX platform
Wed, 20th Sep 2023
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uc
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cx
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martech
Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.
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Infinity Works co-founder joins BINDER portal
Tue, 20th Jun 2023
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document management
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ecm
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martech
Dan Rathbone, co-founder of Infinity Works, has joined BINDER, an online platform seeking to modernise how mortgage advisers serve clients.
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Ramco Systems appoints senior leaders for its Global Payroll Business
Fri, 21st Apr 2023
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uc
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surveillance
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cx
Ramco Systems has appointed Paul Nikhil Prasad as Business Head of Managed Payroll Services to contribute to its HR and Payroll business growth.
What are the key trends that will shape the channel in 2023?
Thu, 17th Nov 2022
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saas
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partner programmes
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opinion
Growing trends towards self-service and increasing demands for rapid delivery are causing many businesses to rethink the way they service their clients.
Delivering a compelling customer experience in the digital age
Wed, 15th Dec 2021
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crm
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uc
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cx
Delivering a positive customer experience in the digital age starts with a modern website, or risk losing customers.
Ivanti launches new integrated solutions to secure the 'everywhere workplace'
Wed, 27th Oct 2021
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iam
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risk & compliance
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cybersecurity
Ivanti introduces three integrated solutions: Ivanti Neurons for Secure Access, Ivanti Neurons for PPM, and Ivanti Neurons for GRC.
Ping Identity releases self-service IAM solution
Thu, 3rd Oct 2019
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iam
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cybersecurity
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ping identity
Ping Identity launches PingCentral, a self-service IAM portal, enabling businesses to streamline access management and expedite digital transformation.
Is self-service BI living up to the hype?
Tue, 20th Nov 2018
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data analytics
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martech
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planning
the explosion of data available to a business and self-service BI tools is transforming how everyone works - but is self-service living up to expectations?.
Investment and Return on Investment in the Cloud
Thu, 1st Dec 2011
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virtualisation
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private cloud
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hybrid cloud
Increased agility. Faster time-to-market. Increased business value. Phrases like these pepper cloud computing marketing literature.