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Service management Stories - Page 17

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Service management stories

Keeper Security integrates with ServiceNow enhancing cybersecurity posture
DevOps

Keeper Security integrates with ServiceNow enhancing cybersecurity posture

Keeper Security announces integration with ServiceNow, offering businesses bolstered cybersecurity through a cloud platform.

By Sean Mitchell • 2 min read • Thu, 9th Nov 2023
Radware updates Cybersecurity Partner Program to boost MSSPs services
Data Analytics

Radware updates Cybersecurity Partner Program to boost MSSPs services

Radware has revamped its Cybersecurity Partner Program to enhance services for managed security service providers (MSSPs).

By Catherine Knowles • 2 min read • Wed, 25th Oct 2023
Transforming IT with AI-powered service operations
Digital Transformation

Transforming IT with AI-powered service operations

Service experience transformation is a top priority for CXOs to transform employee as well as end-user experience.

By Vikas Tatwani • 5 min read • Mon, 23rd Oct 2023
SolarWinds report reveals ITSM could save 23 hours a week
Digital Transformation

SolarWinds report reveals ITSM could save 23 hours a week

SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.

By Sean Mitchell • 3 min read • Fri, 20th Oct 2023
Spark Unveils 'ServiceFlex': A New Service Management Solution for Business and Government
IT services

Spark Unveils 'ServiceFlex': A New Service Management Solution for Business and Government

The system integrator launches a new IT management for businesses & governments using artificial intelligence.

By Sean Mitchell • 2 min read • Tue, 8th Aug 2023
PTC to acquire SaaS field service management provider ServiceMax
Service management

PTC to acquire SaaS field service management provider ServiceMax

The $1.46 billion acquisition is expected to strengthen PTC's closed-loop product lifecycle management offerings.

By Shannon Williams • 3 min read • Fri, 18th Nov 2022
Video: 10 Minute IT Jams - Introducing Servicely
Digital Transformation

Video: 10 Minute IT Jams - Introducing Servicely

Dion Williams joins us today to discuss how Servicely can help businesses achieve more productive and efficient practices through AI.

By Zach Thompson • 5 min read • Wed, 31st Aug 2022
Micro Focus recognised as service management leader by Research in Action
Hybrid Cloud

Micro Focus recognised as service management leader by Research in Action

Micro Focus' Hybrid Cloud Management X solution has been recognized as a global leader by Research in Action. #HybridCloudManagement #MicroFocus.

By Ryan Morris-Reade • 2 min read • Wed, 1st Sep 2021
Ivanti adds greater automation capabilities to Enterprise Service Management portfolio
Service management

Ivanti adds greater automation capabilities to Enterprise Service Management portfolio

Ivanti enhances its enterprise service management portfolio with biometric authentication and automation bots.

By Catherine Knowles • 3 min read • Wed, 19th Aug 2020
CyberArk releases new 'just-in-time' capabilities to help reduce risk
Privileged Access Management

CyberArk releases new 'just-in-time' capabilities to help reduce risk

CyberArk unveils enhanced 'just-in-time' features, aiming to reduce risk by minimising unnecessary access across cloud, hybrid, and endpoint environments.

By Catherine Knowles • 3 min read • Fri, 24th Jan 2020
Creating an attractive digital workplace for young talent
Service management

Creating an attractive digital workplace for young talent

As the next-generation of workers come through, how can organisations ensure their IT environment is set to attract high performing employees?.

By Ben Moore • 4 min read • Wed, 13th Feb 2019
Five reasons outsourced service desk demand is on the rise
Unified Communications

Five reasons outsourced service desk demand is on the rise

The nature of business is changing, and so is the nature of technology support. With these tips in mind, IT Pros can have their cake and eat it too.

By John McCredie • 4 min read • Thu, 4th Aug 2016
The top 3 IT opportunities for 2016
Customer Experience

The top 3 IT opportunities for 2016

IT leaders must become catalysts for positive organisational change by enabling new services that are closely aligned to the organisation's strategy.

By Shannon Williams • 2 min read • Wed, 13th Jan 2016
Dependency of digital infrastructure causing major IT problems
Disaster Recovery

Dependency of digital infrastructure causing major IT problems

Reliance on digital infrastructure causes major IT incidents, says report. 90% of large businesses affected. Only half have dedicated teams.

By Shannon Williams • 3 min read • Tue, 15th Dec 2015
ITSM upgrades a necessity in the digital age
Customer Relationship Management

ITSM upgrades a necessity in the digital age

As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.

By Catherine Knowles • 4 min read • Fri, 16th Oct 2015
Unisys: How service management tools boost productivity
Unisys

Unisys: How service management tools boost productivity

Service management helps organizations turn intelligence into business outcomes, according to Greg Thomas, Unisys strategy and innovation director.

By Catherine Knowles • 4 min read • Thu, 27th Aug 2015

Stories from Other Regions

Service management stories

Unit4 appoints Jean de Villiers as Chief Customer Officer
Software-as-a-Service

Unit4 appoints Jean de Villiers as Chief Customer Officer

IT veteran Jean de Villiers appointed Chief Customer Officer of Unit4, responsible for end-to-end customer journey and growth ambitions.

By Zach Thompson • 2 min read • Fri, 2nd Sep 2022
Your Invite: IT Service Management Forum heads to Wellington
Digital Entertainment

Your Invite: IT Service Management Forum heads to Wellington

This year the IT Service Management Forum New Zealand chapter will be celebrating its 10th annual conference in Wellington. The event takes place May 5-7.

By Staff Writer • 3 min read • Wed, 26th Mar 2014