Service management stories - Page 3
GoTo debuts LogMeIn Partner Network for IT resellers
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partner programmes
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edr
GoTo launches LogMeIn Partner Network for IT resellers, promising tiered rewards, AI-enhanced tools and expanded support for partners.
Hexaware unveils Agentverse AI platform for enterprises
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uc
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manufacturing
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digital transformation
Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.
OutSystems named G2 Leader for enterprise AI agents
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data protection
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digital transformation
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cx
OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.
Amazon leads concentrated global hyperscale market
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hyperscale
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public cloud
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martech
Amazon leads the concentrated global hyperscale data centre market, as the top 10 providers captured 46% of 2024 revenue.
Sweep wins cybersecurity firms for Salesforce control
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data protection
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digital transformation
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cloud security
Sweep lands SailPoint, Wiz, Vanta and Varonis as security vendors seek tighter control and audit-ready visibility over Salesforce sprawl.
ConnectWise unit maps IT pay trends, automation push
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digital transformation
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it automation
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partner programmes
Service Leadership's 2026 IT pay report links eased wage inflation and new 'Digital Worker' automation metrics to profitability for providers.
monday.com gives AI agents full user status on platform
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saas
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crm
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devops
monday.com now lets AI agents sign up and work as full platform users, with direct workspace access, shared governance and unified pricing.
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AI ambition outpaces readiness for smaller businesses
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data protection
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manufacturing
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data analytics
SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.
Cohesity unveils Enterprise AI Resilience for safe scale
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data protection
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dr
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hybrid cloud
Cohesity launches Enterprise AI Resilience to protect production AI, contain rogue agents and speed recovery across hybrid data estates.
Cloudhouse unveils free tool to price IT outage costs
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dr
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devops
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digital transformation
Cloudhouse launches free calculator to put a price on IT outages, as research pegs average unplanned downtime at over USD $14,000 a minute.
Deskpro brings cloud & VPC help desks to AWS shopfront
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uc
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data protection
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private cloud
Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.
Structural stress rises for sysadmins in hybrid IT era
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devops
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digital transformation
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it automation
Hybrid IT sprawl is driving “structural stress” for sysadmins as security risks rise, responsibilities grow and control over tools shrinks.
UK CIOs race to adopt AI but governance lags behind
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data protection
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hybrid cloud
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data analytics
UK CIOs accelerate AI rollouts despite misaligned strategies, skills shortages and widening governance gaps, new research reveals.
HPE complete care service: Refocused for your AI advantage
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hybrid cloud
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data analytics
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digital transformation
HPE revamps Complete Care Service into a unified, AI-powered support model to simplify hybrid IT, bridge silos and scale enterprise AI.
1Kosmos adds identity checks to ServiceNow AI workflows
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uc
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surveillance
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biometrics
1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.
Keeper connects Jira workflows with privileged access
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siem
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digital transformation
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pam
Keeper launches native Jira integrations to tie security incident workflows directly to privileged access approvals while retaining zero-knowledge controls.
TeamViewer enhances Microsoft Intune integration
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mdm
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it automation
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partner programmes
TeamViewer has expanded its integration with Microsoft Intune, adding new remote support capabilities aimed at streamlining IT workflows and strengthening security.
In a cost-pressured AI race, operational maturity is now the competitive advantage
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devops
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digital transformation
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it automation
Companies racing to adopt AI risk eroding margins unless they build mature, deliberately designed operations to control cost and complexity.
UpGuard unveils Risk Automations to speed cyber fixes
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uc
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siem
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cloud security
UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.
TCS, Zscaler expand partnership with AI workspace suite
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firewalls
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digital transformation
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network security
TCS and Zscaler launch an AI-powered zero trust workspace platform blending security, observability and experience analytics for enterprises.