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Service management Stories - Page 7

UK Stories

Service management stories

CI&T partners Valleys to Coast on housing system overhaul
Digital Transformation

CI&T partners Valleys to Coast on housing system overhaul

More than 18,000 residents should see quicker repairs and smoother tenancy management after Valleys to Coast linked housing data into one platform.

By Sean Mitchell • 3 min read • Thu, 26th Mar 2026
Manchester tech event to focus on AI, trust & risk
Unified Communications

Manchester tech event to focus on AI, trust & risk

Boards face mounting pressure to prove AI and automation improve service, resilience and compliance as Manchester Tech Week opens in Manchester Central.

By Sean Mitchell • 4 min read • Wed, 25th Mar 2026

Global Stories

Service management stories

Kyndryl launches agentic AI service management toolkit
Data Protection

Kyndryl launches agentic AI service management toolkit

Many firms lack the controls to deploy autonomous AI safely, leaving governance gaps as Kyndryl sells a new oversight toolkit.

By Sean Mitchell • 4 min read • Fri, 3rd Apr 2026
Salesforce adds Slackbot features to boost CRM work
Customer Relationship Management

Salesforce adds Slackbot features to boost CRM work

The update could save sales staff hours on admin by letting Slackbot log calls, update CRM records and trigger workflows from chat.

By Mark Tarre • 4 min read • Thu, 2nd Apr 2026
TeamViewer tops one million AI remote support sessions
Software-as-a-Service

TeamViewer tops one million AI remote support sessions

AI-assisted support is increasingly cutting downtime, as TeamViewer says more than one million remote sessions have now been completed.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 1st Apr 2026
Liquibase launches database governance tools for enterprise
DevOps

Liquibase launches database governance tools for enterprise

More teams can now track database change risk and audit evidence in one place as Liquibase adds AI analysis and workflow connectors.

By Catherine Knowles • 3 min read • Wed, 1st Apr 2026
JFrog & iZeno expand AI security tools in Southeast Asia
Customer Relationship Management

JFrog & iZeno expand AI security tools in Southeast Asia

Enterprises in Southeast Asia will get tighter control over software and AI assets as iZeno begins distributing JFrog’s security tools immediately.

By Shannon Williams • 4 min read • Tue, 31st Mar 2026
Zetifi's connectivity solutions drive fleet and worker safety
Unified Communications

Zetifi's connectivity solutions drive fleet and worker safety

Remote crews can now stay connected and monitored through Zetifi’s multi-network system, reducing risk and unnecessary check-ins in the field.

By Anthony Caruana • 6 min read • Thu, 26th Mar 2026
Zoho opens Parramatta office amid strong ANZ growth
Network Infrastructure

Zoho opens Parramatta office amid strong ANZ growth

Zoho opens a Parramatta office as ANZ customer numbers jump 30%, partners 44% and staff 42%, bolstering Sydney's western tech hub.

By Sean Mitchell • 3 min read • Wed, 25th Mar 2026
Rimini Street wins three Stevie Awards for support
Digital Transformation

Rimini Street wins three Stevie Awards for support

Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026
Splashtop & SysAid partner to streamline remote support
Data Protection

Splashtop & SysAid partner to streamline remote support

SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026
Tanium adds AI tools across security & endpoint management
Hybrid Cloud

Tanium adds AI tools across security & endpoint management

Tanium rolls out AI-driven tools to tighten endpoint governance, speed incident response and unify security, exposure and device management.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
TeamViewer launches AI reporting tool for IT teams
Data Analytics

TeamViewer launches AI reporting tool for IT teams

TeamViewer unveils Tia Reporting, an AI dashboard tool that lets IT teams build live, no-code reports on digital workplaces via chat prompts.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 24th Mar 2026
Support Fusion raises AUD $1 million, expands to US & UK
Software-as-a-Service

Support Fusion raises AUD $1 million, expands to US & UK

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026

Stories from Other Regions

Service management stories

HPE updates Complete Care with AI tools for hybrid IT
Hybrid Cloud

HPE updates Complete Care with AI tools for hybrid IT

The revamp aims to ease hybrid IT headaches for Singapore and Southeast Asian firms as AI projects strain ageing systems and fragmented support.

By Mark Tarre • 4 min read • Mon, 30th Mar 2026
Auxilion invests EUR €1.5m to grow advisory services
Digital Transformation

Auxilion invests EUR €1.5m to grow advisory services

Auxilion invests EUR €1.5m to expand advisory arm, hiring 12 specialists and targeting EUR €5m revenue amid rising demand for GRC support.

By Kaleah Salmon • 3 min read • Tue, 24th Mar 2026
Hostplus signs five-year IT services deal with Interactive
Digital Transformation

Hostplus signs five-year IT services deal with Interactive

Super fund Hostplus has inked a five-year IT managed services deal with Interactive, adding an Australian-based service desk and cloud support.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026