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Service Model stories

Smart CT expands stock with 10,000 spare parts buy
Network Infrastructure

Smart CT expands stock with 10,000 spare parts buy

Greater spare-parts cover should cut downtime for customers after the Reading-based IT support group lifted stock by almost a third.

By Sean Mitchell • 5 min read • Last week
Sapiens names new delivery & customer success chiefs
Software-as-a-Service

Sapiens names new delivery & customer success chiefs

The overhaul aims to give insurers clearer support as Sapiens pushes AI tools into existing systems across more than 600 clients worldwide.

By Sean Mitchell • 4 min read • Last week
Bee Finance set to expand from three trusts to nine
Digital Transformation

Bee Finance set to expand from three trusts to nine

Six more NHS trusts are due to join, testing whether a flexible shared service can cut costs and improve oversight at scale.

By Karen Joy Bacudo • 4 min read • This month
RECCo picks Raidiam & PayPoint for consent framework
Data Protection

RECCo picks Raidiam & PayPoint for consent framework

The framework aims to give households control over energy data as the sector builds a common consent system for flexible tariffs and services.

By Mark Tarre • 3 min read • Last month
Talion wins SME Security Solution Award amid cyber shift
Digital Transformation

Talion wins SME Security Solution Award amid cyber shift

SMEs are demanding clearer incident response as cyber attacks rise, boosting Talion’s case for a model built around decision-making over alerts.

By Shannon Williams • 5 min read • Wed, 15th Apr 2026
Expereo appoints Kevin Brown as Chief Operating Officer
Network Infrastructure

Expereo appoints Kevin Brown as Chief Operating Officer

Expereo names Kevin Brown COO to drive global operational integration and digital transformation across its managed network services.

By Sofiah Nichole Salivio • 3 min read • Wed, 11th Mar 2026

Global Stories

Service Model stories

Infosys expands GlobalFoundries deal for AI-led IT services
Manufacturing

Infosys expands GlobalFoundries deal for AI-led IT services

The semiconductor maker will shift internal IT operations to a managed services model designed to cut incidents and improve employee support.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Gainsight launches agentic stack for customer retention
Software-as-a-Service

Gainsight launches agentic stack for customer retention

The update lets post-sales teams build and share AI workflows in Gainsight, as boards push harder for measurable gains in retention and expansion.

By Joseph Gabriel Lagonsin • 4 min read • This month
Dow launches coolant care network for data centres
DataCentre infrastructure

Dow launches coolant care network for data centres

The service aims to ease maintenance and fault diagnosis as AI-driven data centres increasingly rely on direct-to-chip liquid cooling.

By Mark Tarre • 4 min read • Last month
DXC launches OASIS for AI-era managed services oversight
Digital Transformation

DXC launches OASIS for AI-era managed services oversight

Enterprises could gain earlier warning of outages as DXC OASIS uses AI agents and human oversight to unify fragmented IT operations.

By Mark Tarre • 5 min read • Wed, 29th Apr 2026
SITA launches managed airport network service with HPE
Firewalls

SITA launches managed airport network service with HPE

Airports could cut downtime and costs as SITA takes over network operations across terminals, hangars and airline centres using HPE technology.

By Mark Tarre • 4 min read • Thu, 23rd Apr 2026
Linedata deepens Broadridge NYFIX tie-up for T+1 shift
Fintech

Linedata deepens Broadridge NYFIX tie-up for T+1 shift

Asset managers face tighter settlement deadlines as the expanded service aims to cut manual work and reduce failed trades across Europe and APAC.

By Sofiah Nichole Salivio • 3 min read • Tue, 21st Apr 2026
Oracle adds Lucinity AI investigation tools for banks
Digital Transformation

Oracle adds Lucinity AI investigation tools for banks

Banks using Oracle’s compliance software will get AI-led case handling, as the deal aims to cut manual work in money-laundering probes.

By Karen Joy Bacudo • 3 min read • Tue, 14th Apr 2026
FNZ launches premium Select service for wealth clients
Digital Transformation

FNZ launches premium Select service for wealth clients

Wealth clients will get faster platform changes and priority support as FNZ splits its offer into premium and standard service tiers.

By Karen Joy Bacudo • 3 min read • Wed, 1st Apr 2026
Anker SOLIX cracks top three in SolarQuotes battery list
DevOps

Anker SOLIX cracks top three in SolarQuotes battery list

Anker SOLIX has surged into SolarQuotes' top three home battery brands, as reviews and backup reliability reshape Australia's solar storage market.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Feb 2026

Stories from Other Regions

Service Model stories

Cavell Leitch taps Rodney Craig for Wellington office
Public Sector

Cavell Leitch taps Rodney Craig for Wellington office

The move gives the Christchurch-based firm a foothold in Wellington and aims to win more founders, investors and corporates.

By Mark Tarre • 3 min read • Last month
moomoo boosts New Zealand push with hires, premium tier
Fintech

moomoo boosts New Zealand push with hires, premium tier

moomoo steps up its New Zealand expansion with first local hires, a high-net-worth Priority tier and investor workshops in Auckland.

By Karen Joy Bacudo • 4 min read • Wed, 18th Mar 2026