Speech analytics stories
Oracle unveils AI agentic platform for retail banks
This month
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speech analytics
Oracle launches an AI agent platform for retail banks, blending autonomous agents and human oversight to automate and personalise services.
Calabrio unveils unified view for human & AI agents
Last month
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speech analytics
Calabrio launches Omni Agent Intelligence, giving contact centres a single, cross-platform view of performance for human and AI agents.
Simwood debuts on-net AI agents for carriers, MSPs
Last month
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speech analytics
Simwood launches on-net conversational AI agents for carriers and MSPs, embedding voice and WhatsApp bots directly into UCaaS networks.
AI-backed Triple Zero, 111 calls win public support
Thu, 11th Dec 2025
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speech analytics
Most Australians and New Zealanders back AI to boost Triple Zero and 111 call handling, though doubts remain over agencies’ data use.
Regulated firms warned to leverage tech or risk falling behind
Sun, 21st Sep 2025
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speech analytics
UK regulated firms urged to embrace technology for compliance, or risk falling behind as stricter rules and customer expectations reshape industries.
Mihup.ai unveils AI suite to boost contact centre efficiency
Thu, 5th Sep 2024
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speech analytics
Mihup.ai reveals an 8-billion parameter AI suite tailored for contact centres, promising to enhance efficiency, agent performance, and customer satisfaction.
Zoom enhances AI Companion capabilities for improved productivity
Fri, 2nd Feb 2024
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speech analytics
Zoom enhances the capabilities of its AI Companion to boost productivity, communication and inclusivity across its platform, introducing new features and capabilities.
MSI Reproductive Choices & IPI push digital transformation forward
Wed, 10th Jan 2024
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speech analytics
MSI Reproductive Choices partners with IPI for an extensive digital transformation, driving up client interaction by 23%, modernising staff management, and promoting remote working.
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Thu, 18th Mar 2021
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speech analytics
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
How speech analytics can improve outcomes in the contact centre
Mon, 5th Mar 2018
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speech analytics
Taking a look at how speech analytics technologies can be used in the contact centre to improve customer service and B2C interactions.