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Voice AI stories

Heidi report says AI tool cuts NHS paperwork by 86%
Data Protection

Heidi report says AI tool cuts NHS paperwork by 86%

NHS clinicians using the tool reclaimed more than four million hours of capacity, while paperwork time fell and burnout eased across pilots.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Global Stories

Voice AI stories

Quant & IBM launch Ava at Fortitude Re to cut calls
Digital Transformation

Quant & IBM launch Ava at Fortitude Re to cut calls

The rollout has cut average handling time by three minutes and lifted first-call resolution to 86% at Fortitude Re.

By Sean Mitchell • 8 min read • This month
Microsoft unveils AI agents, models & security tools
DevOps

Microsoft unveils AI agents, models & security tools

Developers and enterprise customers will get more AI controls as Microsoft adds agents, in-house models and security tools across its software stack.

By Sean Mitchell • 5 min read • This month
Parloa tops USD $50 million ARR after Series D boost
Customer Relationship Management

Parloa tops USD $50 million ARR after Series D boost

Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.

By Joseph Gabriel Lagonsin • 4 min read • This month
8x8 sees surging AI demand as usage revenue jumps 70%
Software-as-a-Service

8x8 sees surging AI demand as usage revenue jumps 70%

Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Google unveils Gemini Spark agent & Omni video model
Generative AI

Google unveils Gemini Spark agent & Omni video model

Growth to more than 900 million monthly users underscores Google's push to make Gemini a persistent AI assistant, not just a chatbot.

By Mark Tarre • 3 min read • Last month
Zendesk launches AI-driven autonomous service workforce
Digital Transformation

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Quiq launches Voice AI & rebrand for customer service
Software-as-a-Service

Quiq launches Voice AI & rebrand for customer service

Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.

By Sofiah Nichole Salivio • 4 min read • Last month
Vapi raises USD $50 million as calls pass 1 billion
Digital Transformation

Vapi raises USD $50 million as calls pass 1 billion

The funding will help Vapi scale its voice AI platform as enterprise demand surges and more than 1 billion calls flow through its agents.

By Sofiah Nichole Salivio • 4 min read • Last month
MongoDB adds AI tools for production agents in Atlas
DevOps

MongoDB adds AI tools for production agents in Atlas

Enterprises running AI agents can now cut infrastructure overhead, as MongoDB adds automated embeddings, memory and faster database performance.

By Mark Tarre • 4 min read • Last month
OpenAI launches three new voice models for developers
Customer Experience

OpenAI launches three new voice models for developers

Developers could soon build voice apps that handle tasks and translations in real time, as OpenAI adds three new audio models to its API.

By Mark Tarre • 4 min read • Last month
Twilio launches tools for human & AI conversations
Unified Communications

Twilio launches tools for human & AI conversations

Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Dex raises USD $5.3 million seed round led by Notion
Human Capital Management

Dex raises USD $5.3 million seed round led by Notion

The London startup will use the cash to expand in the US as its AI matching tool gains traction with engineers and employers.

By Karen Joy Bacudo • 4 min read • Last month
Infios launches AI agents for supply chain workflows
Software-as-a-Service

Infios launches AI agents for supply chain workflows

Orders and shipments can now be rebooked in minutes as Infios pushes AI deeper into live logistics systems amid persistent disruption.

By Catherine Knowles • 3 min read • Last month
Google sees retail success with agentic commerce push
Unified Communications

Google sees retail success with agentic commerce push

Retailers are using Google’s new AI suite to speed up shopping and support, with Bunnings already live and UCP adoption starting to grow.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026

Stories from Other Regions

Voice AI stories

Plaud launches AI note-taking devices in Australia
Data Protection

Plaud launches AI note-taking devices in Australia

Australian professionals now have two purpose-built recording tools that turn meetings and calls into summaries, notes and action items.

By Mark Tarre • 3 min read • Last month
Avant's AI virtual agent handles 62% of customer calls
Unified Communications

Avant's AI virtual agent handles 62% of customer calls

Customers at Avant Card are seeing faster support, with AI now resolving 62% of inbound calls and freeing staff for complex cases.

By Karen Joy Bacudo • 3 min read • Last month