Voice AI Stories - Page 4

By Melania Watson • 4 min read • Fri, 5th Dec 2025

AI set to reshape customer trust, transparency & service by 2026

By 2026, AI will transform customer service with firms mandated to disclose AI use, boost transparency, and balance trust and security in interactions.

Large Language Models

Gradium secures USD $70 million to launch AI voice platform

Paris-based Gradium raises USD $70 million to launch an AI voice platform offering expressive, low-latency, multilingual voice interactions for enterprises and developers.

By Melania Watson • 2 min read • Wed, 3rd Dec 2025

By Shannon Williams • 3 min read • Fri, 14th Nov 2025

Sinch predicts fivefold growth in AI-driven digital messaging by 2026

Sinch predicts AI-driven digital messaging will grow fivefold by 2026, reshaping customer engagement with smarter, faster, and more secure communications.

By Catherine Knowles • 4 min read • Fri, 17th Oct 2025

UK customers still prefer human agents, but lower prices boost use

New survey finds 83% of UK customers prefer human agents for service, but 34% may switch to AI if it means lower prices, especially in London.

By Sean Mitchell • 4 min read • Thu, 9th Oct 2025

Zendesk launches AI-powered voice agents & analytics upgrades

Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.

Fintech

Tata Communications launches Voice AI for real-time fintech chats

Tata Communications unveils Voice AI platform for real-time, multilingual fintech chats, enhancing speed, security, and seamless automation in financial services.

By Catherine Knowles • 3 min read • Wed, 8th Oct 2025

Large Language Models

SambaNova debuts Hume AI voice models for emotional speech AI

SambaNova launches Hume AI voice models on SambaCloud, offering enterprises real-time, multilingual, emotionally responsive speech AI in 11 languages by June 2024.

By Catherine Knowles • 3 min read • Thu, 2nd Oct 2025

Customer Relationship Management

HappyRobot raises USD $44 million to boost AI for supply chains

Supply chain startup HappyRobot has raised USD $44 million to enhance its AI workforce platform, aiming to transform enterprise operations with advanced automation.

By Jed Nykolle Harme • 4 min read • Thu, 4th Sep 2025

By Jed Nykolle Harme • 4 min read • Thu, 14th Aug 2025

AI voice platform Huckleberry transforms workplace feedback

Huckleberry, an AI voice platform, revolutionises workplace feedback by enabling quick, accessible 360-degree reviews without HR involvement.

By Shannon Williams • 4 min read • Thu, 7th Aug 2025

8x8 reports surge in AI-powered CX adoption & unveils new tools

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

By Melania Watson • 3 min read • Fri, 11th Apr 2025

Cloudflare launches Realtime suite for AI app development

Cloudflare has unveiled Cloudflare Realtime, a new suite aimed at simplifying the development of real-time audio, video, and AI applications for developers.

By Sean Mitchell • 3 min read • Wed, 12th Feb 2025

AI revolutionises customer service in Australia by 2025

Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.

Stories from Other Regions

Voice AI stories

Fintech

Financial firms turn to autonomous AI to boost growth & efficiency

Financial firms are deploying autonomous AI to fully automate routine tasks, boosting operational efficiency and focusing human effort on growth-driving work.

By Melvin Hipolito • 3 min read • Fri, 21st Nov 2025

By Sean Mitchell • 3 min read • Thu, 13th Nov 2025

Mihup champions human-centred voice AI for broader inclusion

Mihup champions human-centred voice AI that supports multiple Indian languages and accents, aiming to boost accessibility beyond urban areas.

By Jed Nykolle Harme • 4 min read • Wed, 24th Sep 2025

Prosper AI raises USD $5m to automate US healthcare admin tasks

Prosper AI has raised USD $5m to develop voice AI automating US healthcare admin tasks, aiming to cut costs and improve efficiency across hospitals and medical practices.

Robotics

Edgehax secures INR ₹1.39 crore to expand edge AI hardware reach

Edgehax raises INR ₹1.39 crore seed funding led by Inflection Point Ventures to boost production and expand its Edge AI hardware globally.

By Shannon Williams • 4 min read • Sat, 23rd Aug 2025

By Jake MacAndrew • 3 min read • Thu, 24th Jul 2025

Two Canadians raise USD $6.3 million for AI automation in 911 calls

Hyper launches AI technology to manage non-emergency 9-1-1 calls, easing dispatcher workload, after raising USD $6.3 million funding.

By Jed Nykolle Harme • 4 min read • Wed, 25th Jun 2025

SuperDial secures USD $15M to expand healthcare voice AI

SuperDial has raised USD $15 million to expand its voice AI platform automating healthcare administrative calls, aiming to cut costs and boost efficiency in US providers.