TelcoNews UK - Telecommunications news for ICT decision-makers

Workflow Automation stories - Page 23

Workflow automation refers to designing, streamlining, executing, and automating a series of tasks so that they can be easily spread among people and technologies to fit business needs.

It can involve and be a part of coding patterns, CRM, Artificial Intelligence, ERP software and a variety of other technological fields relating to enterprise digitisation.

Workflow Automation is essential in today's rapidly changing tech landscape. Its overall goal is to optimise and streamline processes to create better business outcomes.
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Why the AI skills gap is an HR problem

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As AI reshapes work, HR's female-majority workforce risks being left behind, widening a skills gap in the very function meant to close it.
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Atlassian brings AI agents to Jira with MCP support

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Atlassian launches Jira AI agents with MCP support, embedding governed automation in existing workflows rather than separate chat tools.
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ECI buys Drypowder to boost ERP payments & AR tools

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ECI acquires Drypowder to embed AI-driven AR and digital payments into its ERP platforms for construction and building materials users.
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Avalara buys Versori to boost AI-driven integrations

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Avalara snaps up Versori to speed AI-driven connector development and scale real-time tax compliance integrations across thousands of systems.
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Irish cyber firms defy Europe's funding slump in 2024

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Irish cybersecurity dealmaking surged 40% in 2024, bucking a 9.5% funding drop across Europe as investors backed more Irish startups.
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Sentient unveils Arena to stress-test autonomous AI agents

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Open-source lab Sentient has launched Arena, a vendor-agnostic sandbox to stress-test autonomous AI agents in complex, capital-sensitive tasks.
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ABBYY adds 22 patents to expand AI document automation

Sat, 28th Feb 2026
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ABBYY secures 22 new AI and OCR patents, expanding its portfolio beyond 400 as document automation rivals race to protect key technologies.
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Contrast integrates with ServiceNow for app risk triage

Sat, 28th Feb 2026
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Contrast links its sensors with ServiceNow workflows to sync app and API risk data, aiming to cut false positives and speed remediation.
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Cezanne HR launches expenses tool to cut claim time

Fri, 27th Feb 2026
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Cezanne HR unveils automated expenses tool, promising to cut processing time by up to three hours per claim and tighten control of spend.
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Elite adds AI tools to 3E to streamline work-to-cash

Fri, 27th Feb 2026
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Elite upgrades its 3E cloud platform with AI, real-time data and compliance tools to speed law firms' work-to-cash and cut revenue leakage.
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MOO renews Loomery partnership, expands Kosovo hub

Fri, 27th Feb 2026
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MOO renews its Loomery partnership, expanding a Prishtina engineering hub that has rapidly embedded into its manufacturing tech teams.
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Infobip unveils AgentOS to power AI-first customer service

Fri, 27th Feb 2026
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Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.
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OpenClaw AI assistant surge sparks major security fears

Fri, 27th Feb 2026
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A rapid surge in OpenClaw AI assistant use has left tens of thousands of exposed systems and a trail of hijacked tools and malicious add-ons.
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Confluent links AI agents & boosts anomaly detection

Fri, 27th Feb 2026
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Confluent upgrades its AI toolkit to link agents over live data streams and add multivariate anomaly detection for faster issue spotting.
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ServiceNow unveils Autonomous Workforce & EmployeeWorks

Fri, 27th Feb 2026
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ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.
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Saviynt adds Amazon Q AI tools to boost identity risk

Fri, 27th Feb 2026
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Saviynt taps Amazon Q to add conversational AI and deeper cross-app risk context, helping identity teams automate investigations and fixes.
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Maisa's AI 'digital workers' fuel 400% growth surge

Fri, 27th Feb 2026
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Maisa's auditable AI “digital workers” drive 400% annual growth and fivefold client surge as enterprises demand accountable automation.
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Zapier survey shows AI roles surge & pay premiums rise

Fri, 27th Feb 2026
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AI roles are booming despite a cooler jobs market, with Zapier finding most firms plan AI hiring and many paying sizeable skill premiums.
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ServiceNow unveils Autonomous Workforce & EmployeeWorks

Fri, 27th Feb 2026
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ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.
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Anthropic boosts Claude Cowork with new plugins, admin tools

Fri, 27th Feb 2026
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Anthropic upgrades Claude Cowork with private plugin marketplaces, richer admin controls and Office-linked workflows for enterprise teams.