About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon
LG partners with Tenstorrent to enhance AI chip development
Today
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cx
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martech
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hpc
LG Electronics is expanding its partnership with Tenstorrent to enhance AI chip development for home appliances and future mobility applications.
Australian firms lagging in AI readiness, says Cisco report
Today
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data analytics
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cx
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martech
A report from Cisco reveals that only 4% of Australian businesses are fully prepared to harness AI, highlighting urgent challenges in readiness.
SolarWinds report highlights key ITSM improvement strategies
Today
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solarwinds
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itsm
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strategy
SolarWinds' 2024 State of ITSM Report reveals that adding staff alone won't improve IT service management efficiency, highlighting automation as key.
Australians overpay for internet speeds, says SpinTel study
Yesterday
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uc
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telco
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data security
A recent SpinTel study reveals that 70% of Australians are hesitant to choose slower internet speeds, potentially forfeiting savings on their plans.
Poor data quality hinders AI success for many firms
Yesterday
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digital transformation
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genai
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ai
A new report reveals that poor data quality and lack of infrastructure are hindering AI projects for one in three companies, highlighting urgent need for core modernisation.
Kaseya predicts a technology boom for MSPs and SMBs
Yesterday
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cx
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martech
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it automation
Kaseya predicts a transformative future for Managed Service Providers, as technology enables small to mid-sized businesses to compete with larger firms.
Australian firms to boost IT investment in sustainability efforts
Yesterday
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ai
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cleantech
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ibm
IBM's 2024 State of Sustainability Readiness Report reveals 93% of Australian business leaders plan to increase IT investments in sustainability efforts.
Tips to shop safely online during Black Friday frenzy
Yesterday
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cybersecurity
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trustwave
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online shopping
As Black Friday and Cyber Monday approach, experts urge vigilance against online scams, with Australians losing AUD $14.9 million to scams last year.
Workday named leader in 2024 Gartner Magic Quadrant
2 days ago
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uc
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digital transformation
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hcm
For the third consecutive year, Workday has been named a Leader in the 2024 Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises.
Rising debt burdens threaten young adults in Singapore
2 days ago
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inflation
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millennials
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generation z
Debt is increasingly concerning for young adults in Singapore, with rising average loan sizes highlighting financial pressures despite a drop in applications.
Australians favour bigger TVs as tech advances & costs drop
2 days ago
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digital entertainment
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displays & projectors
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tv
New research from Kogan reveals a surge in demand for larger TVs in Australia, with screen sizes expanding from 65 inches to 100 inches by 2024.
Restive forecasts 2025 retail trends: convenience reigns
2 days ago
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surveillance
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cx
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martech
Technology consultancy Restive predicts that convenience, personalisation, and sustainability will dominate retail trends in 2025 for both online and physical stores.
AI agents to redefine corporate roles by 2025, says Glass
2 days ago
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e-learning
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genai
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ai
Graham Glass, CEO of CYPHER Learning, predicts 2025 will see a major shift towards autonomous AI agents, while addressing workers' concerns over job security.
Tricentis unveils AI-powered qTest Copilot for testers
2 days ago
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devops
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apm
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genai
Tricentis has launched qTest Copilot, a generative AI tool designed to enhance test case generation and streamline testing for software delivery teams.
8x8 unveils AI-driven enhancements to cloud platform
2 days ago
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uc
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cx
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martech
8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.
Nerdio expands platform to manage full Microsoft 365 suite
2 days ago
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uc
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microsoft
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cloud services
Nerdio expands its Manager for MSPs platform to manage Microsoft 365, offering flexible pricing and enhanced security features through a CIS partnership.
Mastercard unveils biometric payment passkey service
Last week
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surveillance
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payment technologies
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cybersecurity
Mastercard has unveiled enhancements to its Payment Passkey Service, introducing biometric authentication to streamline secure online transactions.
Business Systems & Teneo.ai unveil AI voice automation
Last week
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uc
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digital transformation
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cx
Business Systems has teamed up with Teneo.ai to revolutionise the contact centre landscape with an AI-driven voice automation solution boasting over 95% accuracy.
Australia positioned for $18.8bn AI economy by 2035
Last week
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data analytics
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risk & compliance
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genai
A report from Microsoft and Mandala Partners reveals Australia could secure $18.8 billion in AI revenue by 2035, emphasising strategic investment and innovation.
Meta1st launches AI platform to tackle cyber threats
Last week
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phishing
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e-learning
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advanced persistent threat protection
Meta1st has launched an AI-driven platform aimed at reducing cyber risks by enhancing employee training and security awareness in organisations.