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About Shannon
Shannon Williams
News Editor
Shannon is an experienced journalist and editor with a strong interest in technology and the digital world. Her career spans a wide range of sectors, including tech, politics, tourism, transport and climate change, where she brings a sharp editorial eye and an ability to translate complex issues into clear, engaging stories.
Stories by Shannon
Banks lag ISO 20022 deadline as data issues persist
Today
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digital transformation
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fintech
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cx
Nearly half of banks risk missing key ISO 20022 rules due November 2026, despite heavy spend and persistent data and systems gaps.
Wordly unveils live subtitles app for hybrid events
Today
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saas
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uc
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hybrid & remote work
Wordly launches a Subtitles Application to overlay live captions and translations on hybrid event screens, streams and enterprise broadcasts.
Zapier data shows AI is now infrastructure for leads
Today
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crm
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digital transformation
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cx
Zapier's study of 10,000 workflows shows AI is shifting from one-off tools to core lead-management infrastructure for sales teams.
AI speeds up workdays but doesn't lighten workloads
Today
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uc
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digital transformation
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erp
AI is speeding up shorter workdays but piling on more tasks, with rising collaboration, multitasking and weekend work, a study finds.
Zendesk to buy Forethought in agentic AI expansion drive
Today
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uc
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digital transformation
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cx
Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.
GTIA launches PeerTrust Circles for security-led IT peers
Today
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risk & compliance
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cybersecurity
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it services
GTIA has launched PeerTrust Circles, a security-led peer network helping IT service leaders benchmark trust, resilience and maturity.
Open source dependencies leave apps dangerously exposed
Today
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uc
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digital transformation
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application security
Secure.com warns most apps hide critical flaws in open source components, as unpatched dependencies and licence risks leave firms exposed.
Sentinel Global rebuilds AI-led venture team, eyes 2026
Today
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spacetech
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drones
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crypto
Sentinel Global rebuilds its AI-driven venture team around GIC veteran Jeremy Kranz and expands Sentinel Labs, targeting a 2026 fundraise.
Salesforce guest flaws fuel large-scale data harvesting
Today
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saas
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crm
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firewalls
Misconfigured Salesforce Experience Cloud guest profiles are being exploited for mass data harvesting, with up to 400 firms possibly affected.
Stable call centre KPIs mask growing customer anger
Yesterday
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uc
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cx
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martech
UK contact centres keep KPIs steady, but MaxContact warns a growing perception gap as frustrated customers switch providers in droves.
Insurers eye AI-led claims as bias & risk fears grow
Yesterday
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data protection
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digital transformation
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partner programmes
Insurers race toward fully AI-run claims within two years, even as most fear biased outcomes and demand stronger oversight and transparency.
AI plans threaten junior hiring as staff left unready
Yesterday
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data analytics
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digital transformation
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cx
Employers plan to cut junior hiring as AI expands, leaving most staff feeling unprepared for rapid shifts in work and skills demand.
Cloudhouse unveils free tool to price IT outage costs
2 days ago
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dr
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devops
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digital transformation
Cloudhouse launches free calculator to put a price on IT outages, as research pegs average unplanned downtime at over USD $14,000 a minute.
Ransomware dominates UK cyber incidents, data loss surges
2 days ago
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data protection
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ransomware
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phishing
Ransomware drives over half of UK cyber incidents as data loss surges, with healthcare, retail and complex supply chains hardest hit.
Structural stress rises for sysadmins in hybrid IT era
Last week
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devops
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digital transformation
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it automation
Hybrid IT sprawl is driving “structural stress” for sysadmins as security risks rise, responsibilities grow and control over tools shrinks.
Interconnection Academy & GCA expand free cyber training
Last week
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firewalls
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datacentre infrastructure
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network security
Interconnection Academy and GCA team up to share free MANRS-based routing and cyber training as global security skills gaps and risks surge.
Distributors emerge as digital force in cloud & AI
Last week
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data analytics
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digital transformation
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hyperscale
IT distributors are emerging as strategic cloud and AI power-brokers, driving subscription growth, hyperscaler ties and digital platforms.
Slow patching leaves SMB endpoints exposed for weeks
Last week
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it automation
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risk & compliance
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edr
Acronis finds SMBs patch Microsoft flaws in about eight days, but the slowest endpoints stay exposed to known bugs for over five weeks.
Women in tech call for real power beyond IWD praise
Last week
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hcm
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supply chain
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genai
Tech leaders use International Women's Day to demand structural change, real equity and female power in shaping AI and senior decisions.
Firewalla app update boosts DAP security & family tools
Last week
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firewalls
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vpns
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network security
Firewalla's latest app update tightens DAP network security while rolling out smarter family time controls and a refreshed interface.