TelcoNews UK - Telecommunications news for ICT decision-makers

About Shannon

Shannon Williams mugshot photo
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.

Stories by Shannon

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Transparency urged to build stronger client-agency trust
Yesterday
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devops
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collaboration
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transparency
Helen Johnson, Tangram's founder, urges agencies to boost transparency in client relationships, citing that 40% of clients may switch partners within six months.
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AI reshapes data centre energy, cooling & sustainability strategies
Yesterday
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datacentre infrastructure
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data analytics
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digital transformation
AI's rapid growth is forcing data centres worldwide to rethink power, cooling, and design, boosting energy use and sparking innovative, sustainable solutions.
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Forrester names AI, agentic systems & robotics top for 2025
Yesterday
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robots
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hybrid cloud
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iot security
Forrester names AI, synthetic data, agentic AI and humanoid robots as top emerging technologies for 2025, highlighting a shift to strategic business adoption.
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Nearly half of Australian workers say pay fails to match costs
Yesterday
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hcm
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wages
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pd
Nearly half of Australian workers feel their wages aren't keeping up with living costs, as job insecurity and burnout rise, ELMO Software reveals.
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Jobseekers hit by nearly 400 data breaches at Jobcentres in 2024
Yesterday
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data protection
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breach prevention
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data privacy
Nearly 400 data breaches at UK Jobcentres in 2024 exposed personal details of jobseekers, raising serious concerns over data security and privacy.
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AI-focused marketing risks eroding trust, says new research
Yesterday
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cx
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genai
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ai
New study finds consumers trust companies more when they promote human expertise over AI, especially in personalised services like healthcare and luxury goods.
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UK shoppers willing to pay more for connected experiences
3 days ago
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digital transformation
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cx
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martech
Four in five Brits have used connected tech like QR codes and AR when shopping recently, with many willing to pay more for these experiences, says Merkle.
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Human customer service drives loyalty & up to GBP £100 spend
3 days ago
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
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Cloudhouse & ServiceNow join forces to boost IT governance
3 days ago
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itsm
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servicenow
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security vulnerabilities
Cloudhouse partners with ServiceNow to boost IT governance via integrated Guardian platform, enhancing application compatibility and infrastructure visibility.
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Trend Micro launches AI threat detection for enterprise security
3 days ago
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hyperscale
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cloud security
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soc
Trend Micro launches AI-powered threat detection on AWS, combining NVIDIA tech to safeguard enterprises scaling up their AI operations worldwide.
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Identifly named among South Australia's Top 25 Fast Movers
3 days ago
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digital transformation
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pam
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iam
Adelaide-based Identifly named among South Australia's Top 25 fastest growing firms in the 2025 Fast Movers program, highlighting cybersecurity prowess.
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Survey finds trust, safety & security key for CX in 2025
3 days ago
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digital transformation
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cx
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martech
A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.
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GenAI promises manufacturing boost but firms lack readiness
3 days ago
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digital transformation
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edge computing
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iot
Manufacturers see generative AI as key to transformation but 92% lack the tech and policies needed, says NTT DATA research across 34 countries.
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Cyberattacks on UK retail giants spark security concerns
3 days ago
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breach prevention
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ai
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cybersecurity
Harrods, Marks & Spencer and Co-op face a surge in cyberattacks, highlighting cybersecurity challenges within the UK retail sector amid rising digital threats.
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Rise in AI-driven cyberattacks prompts urgent action for SMEs
Last week
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ransomware
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it training
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phishing
Two thirds of global firms saw a rise in cyberattacks last year, with AI-driven threats and lack of expertise raising security concerns, says Hiscox report.
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Half of UK firms regret AI job cuts, turning to reskilling
Last week
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partner programmes
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ai
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skills gap
New research reveals 39% of UK firms made AI-driven redundancies, with over half now regretting these decisions amid workforce and productivity concerns.
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8x8 unveils new AI tools, RCS messaging & digital wallet pay
Last week
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saas
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uc
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cx
8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.
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UK banks see spike in mobile fraud as scams shift from calls
Last week
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email security
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ai
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cybersecurity
UK mobile banking fraud surged 11% in 2024 as scammers shift from voice scams, with card fraud and remote iOS attacks also on the rise, reports BioCatch.
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Zoho unveils advanced AI for Creator, boosts privacy focus
Last week
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data privacy
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ai
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agentic ai
Zoho unveils ten new AI-powered features for its low-code platform, boosting app development speed and privacy without extra cost to users.
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Misalignment over AI adoption hampers UK mid-market growth
Last week
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cx
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martech
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ai
New research reveals a UK mid-market misalignment between IT and Business leaders on AI investment, hindering growth and productivity prospects.