GoCardless becomes Intelligent Billing payment partner

GoCardless has become the exclusive integrated payment provider for Intelligent Billing, linking its payment services with a billing platform used by telecoms operators and managed service providers.

Under the agreement, Direct Debit and open banking payment services will be built into the Intelligent Billing platform, developed by PRD Technologies. The integration lets businesses trigger payment collection from a customer's bank account when an invoice is generated, with payment status updates returned to the billing dashboard.

The setup is aimed at organisations with complex recurring revenue models, particularly in telecoms and managed services, where finance teams often handle large volumes of repeat invoices and collections. By consolidating invoice generation, payment initiation, and reconciliation into a single workflow, the system is intended to reduce the need for staff to switch between separate tools.

The integration also includes GoCardless' Success+ payment retry tool, which, on average, recovers 70% of payments that initially fail by automatically retrying collections.

For Intelligent Billing, the partnership provides a single integrated payment supplier within its platform. For GoCardless, it extends the reach of its bank payment services into a specialist software provider serving sectors that rely heavily on recurring billing and usage-based charging.

Telecoms operators and managed service providers often manage billing structures that combine subscriptions, usage charges and service add-ons. This can make collections and reconciliation more laborious, particularly when payment processing sits outside the core billing system and requires separate manual checks.

PRD Technologies positions Intelligent Billing as a specialist platform for billing and data processing, with customers ranging from smaller businesses to large providers and resellers in telecoms and managed services. The software also supports areas such as subscription management and Microsoft billing.

GoCardless, which focuses on bank payments, says more than 100,000 businesses use its services to collect and send payments through direct debit, real-time payments and open banking. It processes more than USD $130 billion in payments annually across more than 30 countries.

Executives at both companies said the agreement addresses the operational burden that delayed payments and manual billing work can place on recurring revenue businesses.

"We are excited to continue our relationship with Intelligent Billing as their exclusive payment provider to bring automated bank payments directly into the platform. For telecoms and MSPs managing complex recurring revenue, billing admin and delayed payments are a massive burden on resources. This integration solves that pain point by connecting invoice generation straight to payment collection, helping businesses save time, improve cash flow, and focus on growth," said Tom Metcalfe, Director, Global Partnerships, GoCardless.

Simon Adams, Managing Director at PRD Technologies, developers of Intelligent Billing, said the integration reflects PRD Technologies' approach to the platform.

"Our goal has always been to automate every process and make billing as simple as possible for our clients. By choosing GoCardless as our exclusive payment provider and integrating them natively into Intelligent Billing, we are delivering a complete billing-to-cash cycle in one place. Telecoms operators and MSPs can now look forward to effortless, set-and-forget payments that eliminate heavy manual admin, reduce failed collections, and keep them in full control of their financial performance," said Adams.