Infovista unveils VistAI agentic AI for telecom ops

Infovista has launched VistAI, an agentic AI framework for telecom operators that focuses on autonomous decision-making across radio access networks, core networks and transport domains.

The company positions VistAI as a move beyond analytics-led approaches. It centres on an intent-based model where operators specify outcomes, such as meeting quality of service and service level agreement targets. Infovista said AI agents then determine actions and execute them within configurable guardrails.

Telecom operators have increased investment in 5G, fibre expansion and edge computing. They have also introduced Open RAN and network slicing in parts of their estates. Those changes have increased the number of operational variables and data sources that network teams must manage.

Infovista said the pace of change has created operational complexity that outstrips team capacity. It said traditional tools struggle to manage the volume and variety of data generated across network layers and domains.

The company said VistAI draws on its telecom domain experience and on data gathered from customer deployments. It said the framework uses information from more than 1,000 deployments and reflects 30 years of work in network performance.

Product approach

Infovista said many AI approaches in telecom create trade-offs between flexibility and fit for purpose. It described a market where some generic platforms need extensive customisation, while vendor-specific tools can constrain choice. It also said point solutions can miss issues that span multiple network domains.

"Current AI solutions present tradeoffs for operators. Generic platforms require extensive customization, vendor specific AI limits flexibility, and point solutions lack cross domain correlation. VistAI addresses these gaps," said Rick Hamilton, CEO, Infovista.

"Operators need intelligence that acts. VistAI closes the gap between seeing a problem and solving it. We've spent 30 years learning how networks behave. That expertise is now embedded in agents that can observe, decide, and execute, turning network complexity into a source of competitive advantage rather than operational burden," said Hamilton.

Infovista described VistAI as a framework with configurable automation. It said operators can set the level from advisory modes through to full autonomy. The company also said VistAI performs cross-layer analysis across RAN, core and transport.

Natural language

VistAI includes a natural language interface called VistAI ASK. Infovista said it targets both engineers and business users. It said users can query network data conversationally.

Infovista said VistAI ASK provides access across heterogeneous data sources. It said those sources include Infovista's assurance and testing products and third-party platforms.

The company said the interface returns correlated insights in response to a single request. It framed that as an alternative to switching between tools and dashboards across different domains.

Infovista also highlighted use of the Model Context Protocol. It said the protocol coordinates between VistAI agents and third-party agents across multi-step workflows.

"Agentic AI is only as good as the domain expertise behind it," said Muhannad AlAbweh, Chief Product Officer, Infovista.

"VistAI understands RF propagation, protocol stacks, transport layers, and subscriber experience patterns natively. It coordinates multiple agents to solve problems that span domains. Users can focus on expressing intent and VistAI manages network complexity to provide intelligence that is accurate and actionable," said AlAbweh.

Market signals

Infovista cited third-party research on the direction of AI in telecom operations. It referenced a Deloitte estimate that market opportunity could reach USD $150 billion. It also referenced McKinsey research that suggests many repetitive network operations tasks suit automation.

Such estimates have attracted attention from operators and vendors that now face multi-vendor networks and increasingly software-defined infrastructures. Operators have also increased the number of data sources feeding performance management, assurance and testing functions.

Availability

Infovista said VistAI ASK is available now within its Automated Assurance and Network Testing product lines. It said the framework will expand with additional functionality as it evolves.

The company said it offers cloud-hosted deployments for both product lines. It also said it offers on-premises deployment for Automated Assurance.

Infovista plans to demonstrate VistAI at Mobile World Congress 2026 in Barcelona and it said it will announce additional capabilities at the event.