Totalmobile & Solvares merge in field service software

Totalmobile and Solvares Group have agreed to merge, bringing field service management software together with workforce scheduling and optimisation products under a single business.

The deal combines Totalmobile's Field First platform, focused on field service execution, with Solvares' scheduling, planning and optimisation software. The merged group will operate across Europe, the UK and Australasia.

After the merger, the combined business will employ more than 800 people and serve more than 4,000 customers. Its customers include organisations in emergency services, health and social care, housing, facilities management, telecommunications, infrastructure, engineering, IT and logistics.

The transaction follows Totalmobile's acquisition after regulatory approval. That acquisition was backed by Five Arrows, the alternative assets arm of Rothschild & Co, and funds advised by Deutsche Beteiligungs AG, which will also back the merged group.

Field service management software sits at the intersection of workforce planning and operational execution. It is used by organisations that dispatch staff to deliver services outside a central office, such as repairs and maintenance, healthcare visits, inspections and emergency call-outs. The software typically covers work allocation, route planning, job updates and compliance checks, alongside customer communications.

Product Combination

Totalmobile has positioned Field First as a platform for field service execution, while Solvares provides scheduling and optimisation tools used to plan resources and allocate work. Together, the companies said, the combined offering will cover planning, optimisation and execution.

They also described the platform as AI-enhanced, but did not specify which functions use AI or how it is deployed across the portfolio.

Across the sector, vendors have increased investment in tools that manage complex rosters and multi-skill workforces, as customers face pressure to improve service levels while managing costs. This has driven demand for systems that coordinate planning and execution across a field workforce and give supervisors greater operational visibility.

Customer Continuity

Existing customers will continue to receive the same products and support, with no immediate changes planned as a result of the merger.

The companies said the combined group will have greater scale for product development, positioning the tie-up as a response to demand for software that supports more complex service delivery and resource needs while remaining usable for frontline teams.

For customers, mergers in the field service software market can expand product choice but also create uncertainty around product roadmaps, integration and support. In this case, the businesses are emphasising continuity while integration takes place.

Executive Comments

Phil Race, chief executive officer of Totalmobile, described the merger as a step change in the company's scale and breadth.

"This is a defining moment for Totalmobile and an important step in building a business with global scale, experience and depth in field service management software. Field operations are becoming more complex, service expectations continue to rise, and organisations need technology that connects planning through to execution in a practical way. At the heart of Totalmobile is a customer-centric culture that is deeply focused on the service we provide. In Solvares, I see a team with a similar mindset. Bringing our businesses together strengthens what we can offer customers and creates a business built for the long term."

Ivan Bagaric, chief executive officer of Solvares Group, said the deal brings together established optimisation products and field execution software.

"The combination of Solvares and Totalmobile marks a transformative moment for both businesses and the international field service software landscape. Over decades Solvares has built world leading algorithms and products to optimise and plan resources. Together with Totalmobile we have a shared culture to drive innovation, product quality and customer success. This combination deepens our domain expertise and broadens the capabilities we can offer customers across planning, optimisation and field execution."

The merged group will operate with backing from Five Arrows and funds advised by Deutsche Beteiligungs AG, as it brings the two software portfolios together and continues to support existing customers.