Contact Centre-as-a-Service (CCaaS) stories - Page 2
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NICE launches Enlighten AutoSummary to deliver seamless CX
Wed, 14th Dec 2022
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cx
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martech
NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.
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Don’t let your CCaaS cloud migration cast a shadow over customer experience
Mon, 12th Dec 2022
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uc
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cx
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martech
Cloud plays a vital role in preparing businesses for the future, and its benefits are undeniable - so what’s the catch?.
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Avaya showcases metaverse tech at Gartner’s symposium
Wed, 9th Nov 2022
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uc
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paas
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cx
At the Gartner IT Symposium/Xpo, Avaya is showcasing solutions to enable organisations to turn every moment with customers into momentum for their businesses.
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NICE receives top Gartner scores for Digital Customer Service Centre
Wed, 26th Oct 2022
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uc
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contact centre
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gartner
NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.
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Silver Spring Pathfinder creates opportunities with Avaya
Mon, 17th Oct 2022
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uc
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avaya
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cloud services
Silver Spring Pathfinder (SSP) has used Avaya technology to provide employment opportunities for disadvantaged Singaporeans.
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Avaya and Alcatel-Lucent upgrade their strategic partnership
Thu, 13th Oct 2022
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uc
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network infrastructure
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iot
The upgraded partnership will enable organisations to innovate easily without the need for operationally disruptive technology replacement initiatives.
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Symbio consolidates TNZI business to support APAC expansion
Fri, 27th May 2022
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tnzi
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contact centre
Symbio has recently announced the consolidation of its international business (TNZI) under the Symbio brand to support its Asia Pacific expansion strategy.
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Avaya and Alcatel-Lucent Enterprise form strategic partnership
Thu, 31st Mar 2022
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uc
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digital transformation
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partner programmes
Avaya and Alcatel-Lucent Enterprise announce a strategic partnership to accelerate customers transformations to the cloud.
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GoTo launches a customer communications solution for SMBs
Thu, 3rd Mar 2022
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crm
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GoTo, formerly known as LogMeIn, has announced the evolution of its Contact-Center-as-a-Service (CCaaS) solution within the GoTo Connect product.
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Gartner names Genesys a leader in the 2021 Contact Center as a Service Magic Quadrant
Tue, 17th Aug 2021
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crm
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uc
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martech
Gartner has named Genesys a leader in the 2021 Contact Center as a Service Magic Quadrant. Making the company a seven-time Magic Quadrant leader.
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Gartner names NICE as leader in CCaaS for 7th consecutive year
Thu, 12th Aug 2021
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crm
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uc
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data analytics
For the seventh consecutive year, Gartner has named NICE CXone as a leader in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report.
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Gartner names NICE inContact a cloud contact centre Leader
Mon, 16th Nov 2020
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crm
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uc
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data analytics
The company was positioned highest for Ability to Execute in the Leaders quadrant of the Gartner 2020 Magic Quadrant for Contact Centre-as-a-Service.
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Genesys ‘Leader’ in Magic Quadrant for contact centre-aaS
Thu, 12th Nov 2020
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crm
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uc
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martech
Genesys named a Leader for completeness of vision in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.
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NEC enters comms-aaS market with new partnership
Thu, 23rd Apr 2020
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uc
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crm
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digital signage
NEC teams up with Intermedia to launch new cloud-based unified communications and contact centre solutions, expanding their global reach and market presence.
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Bye bye bankruptcy: Avaya acquires contact centre as a service provider
Wed, 31st Jan 2018
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uc
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crm
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martech
It was only late last year when Avaya was cleared of bankruptcy, but the communications vendor is wasting no time in growing its business.
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8x8 introduces its premium feature rich CCaaS product to AU and NZ
Mon, 21st Nov 2016
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uc
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crm
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martech
8x8 is a global organisation that recently opened up business in AU & NZ after experiencing strong demand in the area - find out what they offer here.
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CCiNZ conference delivers in spades.
Thu, 1st Nov 2012
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uc
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contact centre
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ccaas
CCiNZ conference exceeds expectations with expert talks on industry evolution and strong networking in Auckland, promising future growth.