TelcoNews UK - Telecommunications news for ICT decision-makers

Chatbots stories - Page 13

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New Relic launches its generative AI observability assistant
Wed, 3rd May 2023
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paas
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data science
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iaas
It will allow engineers to use natural language and AI to monitor, debug, secure, and improve the software stack and remove barriers to adopting observability.
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Businesses to reap conversational AI benefits as DRUID enters ANZ market with Quanton
Tue, 2nd May 2023
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ai
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ai agents
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quanton
Quanton has signed a reseller deal with AI-driven conversational applications platform provider DRUID, and will also resell the product into Australia.
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Artificial intelligence set to revolutionise retail industry
Fri, 28th Apr 2023
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ai
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ecommerce
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healthtech
With eCommerce and AI working together, sellers must plan for the integration of AI with both technology and company strategy in mind.
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Yellow.ai launches generative AI driven DAP and rebrand
Thu, 27th Apr 2023
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uc
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cx
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martech
Yellow.ai launches its Dynamic Automation Platform with generative AI, reducing operational costs by 60%. Rebranding includes new logo and website design.
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CPaaS market set to reach $60 billion by 2032 - FMI
Thu, 27th Apr 2023
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uc
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healthtech
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ai agents
Future Market Insights expects sales in the Communications Platform as a Service market to reach USD $60 billion by 2032.
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ChatGPT: A blessing or curse for Active Directory security?
Fri, 21st Apr 2023
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ai agents
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ai models
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enterprise security
The introduction of ChatGPT, a publicly accessible Generative AI, has made Active Directory vulnerable to even uninitiated attackers.
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Khoros appoints Travis Mason as VP & Country Manager for ANZ
Fri, 21st Apr 2023
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uc
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ai agents
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social media
Khoros appoints Travis Mason as VP and Country Manager for Australia and NZ, signaling the company's commitment to regional expansion and digital-first CX.
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Ramco Systems appoints senior leaders for its Global Payroll Business
Fri, 21st Apr 2023
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uc
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surveillance
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cx
Ramco Systems has appointed Paul Nikhil Prasad as Business Head of Managed Payroll Services to contribute to its HR and Payroll business growth.
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Public cloud spend to be US$600 billion in 2023: Gartner
Thu, 20th Apr 2023
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paas
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digital transformation
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hyperscale
Cloud computing drives growth as organisations pursue disruption through emerging technologies like generative AI, Web3 and the metaverse.
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Ingram Micro introduces conversational AI specialist, Streebo, to NZ
Tue, 18th Apr 2023
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uc
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ai agents
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edge ai
Ingram Micro partners with Streebo to distribute conversational AI solutions in New Zealand, aiming to improve chatbot performance.
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Ramco Systems named leader in multi-country payroll platform market
Fri, 14th Apr 2023
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hcm
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ai agents
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payroll systems
Organisations are turning to payroll solutions that elevate employee experience and enable payroll teams to play a greater role in strategic decision making.
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Vonage named Leader for conversational cloud by Opus
Tue, 11th Apr 2023
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uc
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digital transformation
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ai agents
Vonage named Leader by Opus Research in Conversational Cloud report for its comprehensive cloud communications solutions.
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Exclusive: Shopify revamps its Australian partner program
Tue, 11th Apr 2023
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martech
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commerce systems
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partner programmes
Shopify's partner ecosystem is the largest in the world and is set to get even bigger with new certifications, rewards and improved incentives.
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Social engineering a profitable business for hackers
Thu, 6th Apr 2023
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phishing
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email security
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ai security
Widespread accessibility to generative AI tools, like ChatGPT, means that email scams are more convincing than ever before.
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Zendesk enters SCA with AWS for customer service at scale
Wed, 29th Mar 2023
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hyperscale
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public cloud
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cx
The five-year strategic collaboration agreement with Amazon Web Services will help businesses deliver personalised CX at scale.
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Internal mobility and tech budgets on the up as layoffs gather pace
Fri, 24th Mar 2023
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ai agents
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skills gap
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employment
A third of employers will increase technology budgets as candidate shortages persist, while and over half will place a greater emphasis on internal mobility.
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Digital twin market yet to reach full potential - report
Thu, 9th Mar 2023
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uc
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digital twins
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ai agents
The market for digital twins has grown by 71% from 2020 to 2022, with over half of manufacturers developing or planning to develop a digital twin.
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Cybercriminals using ChatGPT to generate scams – report
Fri, 3rd Mar 2023
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email security
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llms
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cybersecurity
Cybercriminals are using ChatGPT to create deepfake chatbots, phishing campaigns and malware, according to a new report.
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6 things to consider when choosing accounting software on Salesforce
Wed, 1st Mar 2023
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crm
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uc
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paas
Choosing the best finance app on Salesforce? Consider factors like ease of implementation, flexibility, scalability, reviews, price, and training materials.
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The next-generation simulation engine
Wed, 1st Mar 2023
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uc
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digital twins
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apm
Simul8 has developed a next-generation digital twin engine, combining process mining and machine learning for more accurate simulations and decision-making.