Chatbots stories - Page 22
2020 Prediction: The rise of meaningful communication
Fri, 13th Dec 2019
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uc
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martech
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ai
Influential technologies in 2020 include the evolution of bots, real-time engagement, cybersecurity, AI sales, trust, and 5G.
People, AI or chatbots: ANZ consumers don’t differentiate with customer service
Wed, 11th Dec 2019
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crm
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uc
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cx
A Genesys survey reveals that nearly half of Australians and most New Zealanders are content with AI and chatbots for simple customer service needs.
Customer service reps tired of not having the right tools - Pega
Tue, 10th Dec 2019
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crm
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uc
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martech
A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.
Understanding customer diversity key to omnichannel experience
Thu, 5th Dec 2019
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crm
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uc
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cx
Millennials and Generation Z are transforming the customer experience, and businesses can only grow sustainability if they deliver what customers expect.
Five predictions for AI and process automation in 2020
Wed, 4th Dec 2019
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uc
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data analytics
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martech
AI and RPA technologies will surge in 2020, transforming workflows, enhancing customer service, and reshaping data management and monetisation strategies.
SurveySparrow extends into Aus with JT's Cloud
Tue, 3rd Dec 2019
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crm
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uc
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fintech
It will be providing the entire suite of SurveySparrow products and services, including the chat surveys, offline app, and NPS surveys.
APAC DX threatened by lack of business alignment
Mon, 2nd Dec 2019
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uc
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digital transformation
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martech
APAC digital transformation efforts face significant hurdles, with misalignment between CIOs and IT teams threatening progress in AI and RPA integration.
26% of leaders still “support fax as a communication channel”
Tue, 26th Nov 2019
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crm
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uc
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martech
A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.
Nine reasons to launch an intelligent chatbot
Wed, 20th Nov 2019
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uc
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martech
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ai
Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.
Case study: Effective chatbot applications in enterprise environments
Wed, 20th Nov 2019
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uc
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martech
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rpa
AI-powered chatbots transform enterprise operations by automating onboarding, aiding new hires, and streamlining HR tasks, as rapidMATION's case studies reveal.
A new generation of chatbots: is your business ready?
Wed, 20th Nov 2019
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uc
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martech
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rpa
Intelligent chatbots combine the power of automation with the power of AI to offer a much richer range of services.
Traditional research shifting to automation and AI
Tue, 12th Nov 2019
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uc
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martech
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it automation
New research indicates that ‘a revolutionary approach’ is required to meet demand for insight through automation, AI and big data.
Appian reveals organisations' DX triumphs & challenges
Mon, 11th Nov 2019
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uc
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digital transformation
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martech
Appian's survey unveils Asia Pacific firms' digital transformation hurdles, spotlighting cultural disconnects, speed of delivery, and AI preference over RPA.
Kiwis more accepting of chatbots and digital humans
Thu, 7th Nov 2019
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uc
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martech
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ai agents
Chatbots and digital employees are now an established part of communication between New Zealand businesses and customers.
Australia’s digital transformation: Can’t sweat it? Don’t sweat it
Tue, 5th Nov 2019
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uc
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hybrid cloud
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public cloud
Australia embraces cloud computing as a pragmatic solution amid forecasted economic challenges, with the market poised to touch AU$6.5 billion by year-end.
The future of CX: How to make chatbots work effectively in your organisation
Sun, 3rd Nov 2019
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crm
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uc
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cx
The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.
Gartner’s nine UX trends for 2020
Wed, 30th Oct 2019
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uc
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surveillance
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biometrics
These digital experience trends fall within two broad categories – how digital technology is experienced and how digital experiences will be built.
Gartner: Top digital experience trends for 2020
Wed, 30th Oct 2019
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uc
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surveillance
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biometrics
Gartner predicts that facial recognition payments, interfaceless machines, and a UX research renaissance will be top digital experience trends in 2020.
AI to benefit New Zealand healthcare system
Tue, 22nd Oct 2019
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uc
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martech
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ai
AI could save the New Zealand health system over $700m per year by 2026, according to the AI Forum of New Zealand.
Gartner: Top 10 government tech trends
Fri, 4th Oct 2019
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uc
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devops
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data analytics
Governments must prioritize technology to improve business outcomes, says Gartner's new research on government CIOs.